What Is The Protocol Here If A Trade Has Gone Bad?

I suggest a list of good and bad sellers. I assume most will be on the positive side yet it creates a clear message against abuse of the forum trust.

I would hate if our community became too focused on buying/selling/trading and turned into ebay or craigslist.

I agree with this statement, but I dont think there is much focus on on the buy/sell area. Personally I use it when I am looking to acquire pieces for my collection and sometimes when I am picking up something for a buddy of mine that is not a CCF member.

In some cases, individual trades involve hundreds of dollars and I think most of us have certain expectations for the level of communication, the promptness in shipping, the care in shipping, and communicating the shipping date, method and tracking number to the buyer. If any of those levels break down, but I get the product I paid for, then I can live with it without feeling the need to say much. It's when the product isn't arriving as promised and the seller is not communicating, and it's affecting multiple members that it becomes a problem. I won't go into much detail, but I can tell you that there are others besides myself that are very frustrated with one particular seller on here because the communication has stopped and the products have not arrived when they should have (based on the shipping date that was told by the seller).

Right now we do not have a clear "if-then" protocol that we should follow if someone does hold up their end of a trade, whether it's the buyer or seller. I fully understand that all deals in the trade area are done at our own risk, but I also think it would be irresponsible of anyone who got burned by another CCF member to sit back and not communicate this to others. That's what this thread is about. It's not about expanding the buy/sell area to something on the level of ebay or Craigslist.




I hope you're right, however I was told it was shipped on a certain day and honestly the products should have arrived by now. When I asked for a ship method/tracking number, my emails went unanswered. It was also brought to my attention that the seller originally listed x qty of a particular item, and I bought and paid for all of them, and then 2 more of that particular item were sold at the same time to another member. So I hope you see why a few of us are concerned. I hope it's something as simple as the seller was sent away on an unexpected business trip, but in the age of the internet/iPhone/Blackberry/etc I don't know that there's any excuse for not being able to check and respond to emails at least once in the past 9-10 days. I'm keeping my fingers crossed a portion of what I bought I am picking up on behalf of a non-CCF member so he is counting on me and trusting in my judgement to get this the products he paid for to him.

Nope. And we aren't going to list positive transactions either. Once that happens we will be no different then ebay. Selling on here is a privilege. If someone doesn't feel comfortable then don't sell or buy, it's that simple.

Moved to Support Section

Well, sometimes we do list positive transactions, but it's on a per-purchase or per-auction basis. And entirely voluntary. I'm one of those guilty of not usually saying something when the transaction is over, simply because a good transaction here is assumed (as opposed to other places). I *have* made a comment or two, but not many.

Some sellers offer references, and freely give them if asked. Older auction threads could be searched to see who won, and you could always PM the winner or buyer to ask how the transaction went. But that's all pre-purchase and doesn't help at this point of the transaction.

Yes, life can get in the way. Heaven forbid, so can accidents or emergencies. I wouldn't expect someone to get excited about not being able to send a package to me if their house just burned down. Know what I'm saying? There does come a time where all avenues have been exhausted though, and at that point you could always ask a moderator. They are not the auction/buy-sell-trade police but they may know something that has occurred, or some other information that would be helpful.

If you paid with paypal you could try to request a refund, if nothing gets solved any other way. Or stop payment on a check.

Although it is not easy to see the posted Mission statement of the forum
This forum was started with the ideals (see Rules http://www.coincommunity.com/forum/rules.asp)

* If you wouldn't want your 10 year old daughter to see it, then don't post it here.

* No bad language, unacceptable pictures, or links to any sites that contain them.

* No bypassing the forum filters by any means.

* The staff reserves the right to remove anything we deem unacceptable.


* Personal attacks will not be tolerated. Debates are healthy and thought-provoking, but they must remain civil.

We pride ourselves on being family friendly and a place for the exchange of knowledge.

We welcome people from all over the world and hope that our members will assist them in answering their question.

As many members are more than hoarders, we have provided buy/sell/ trade and auction areas.

we expect the same ethics and standards in these areas as in all other areas.

Like good parents we monitor those we are responsible for.

We remind members that Personal attacks will not be tolerated. Debates are healthy and thought-provoking, but they must remain civil.

We often send emails to people so that they are not embarrassed in public, but if things get out of hand we have found that at times discipline must be used.

We do not want to publish a list of "bad sellers"
We would like to see issues resolved between members and if necessary staff will intervene.

We do not want to be ebay or anything like unto it.

We have in the past had to divorce some of the members of our family and other had to be sent to their rooms for a while.

Summary: Play nice if not you will find that you will be playing on another field.

we currently have close to 9,000 members.
We must be doing something right.

Enjoy the forum.
Slow down in life and enjoy the field of numismatics.
We are glad you are all here
rggoodie
moderator

Well I think that's sound advice and something I will follow going forward. All it takes is one bad apple to turn off potential buyers, which unfortunately is unfair to some of the sellers here. At least with ebay, there is some buyer protection if paying with Paypal. Buying through this forum doesn't afford that protection so you're right about not buying and selling. I was comfortable buying on this forum until this latest issue, and I do not plan to do any more buying on this forum. I apologize to those sellers who do things the right way, but for me all it took was one bad trade and that was enough for me.





So just to clarify, am I reading this correctly in that feedback in the particular thread where the transaction took place has no bounds or limits (besides the obvious of revealing personal info about the parties involved)? In other words, if I were to write a diatribe that included the facts of the trade, it won't get deleted or modified by the mods/admins and I will not be banned by the mods/admins for describing what happened?

Just so the record is straight, I am not trying to stir the pot here nor am I trying to make libelous remarks about anyone. I am a straight shooter and will tell it like it is in an objective manner. How individuals interpret what I say is up to them, but as I mentioned earlier I think it would be irresponsible for me or anyone else that has a no communication/no delivery/money was taken issue to not at least bring this to the attention of other CCF members.

Ok I've said my piece for today...lol.

Increasing the post count to buy/sell is a good way to weed out the shady people, but it also makes it more difficult for new people, like myself, to buy/sell. I just like coins and what better place to buy or trade coins then on a coin forum? I was able to do a couple of transactions before the post count went up and all the transactions I participated went great, except for the last one where I got scammed out of $350. As a reward for my misfortune, I can no longer sell stuff on here, even though, if you ask anyone who I have had a transaction with, I am an honest person. Am I the only one that sees something wrong with that?