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 Replies: 44 / Views: 4,117 |
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Pillar of the Community
United States
1348 Posts |
I have had a guy file not received and the "box was empty" Paypal didn;t even tell me he said the Bx was empty. They gave him his money back even though I had tracking. I called paypal and complained and they gave me my money back due to the fact their claim system was reporting wrong information to me.
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New Member
United States
33 Posts |
Yeah ebay and PayPal can hose you in situations like that, but they are kind of your only option. The good thing is that PayPal has helped me as a buyer a few times. |
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Bedrock of the Community
United States
14454 Posts |
I have been lucky in that I have only been burnt once on an item I paid for and have never had a problem with something I have shipped. I do not sell very much but when I do its usually because I am trying to make up for another purchase I have made earlier that month so the funds are really needed or I would never sell any of my babies
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Rest in Peace
United States
9104 Posts |
Take a nickel, put it in a legal envelope loose and seal the envelope.
Hold the corner of the envelope and "snap" it.
Pick your nickel up from across the room.
The snap is a lot like what happens in high speed USPS processing.
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New Member
United States
33 Posts |
ebay is trying to make the situation better for the buyer, and they are going to great extremes to do this. However, there are also some things they have done that hurt sellers. For example the final value fees keep going up. As a seller that sells to fund my buying, I appreciate both sides of this.
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Pillar of the Community
United States
1348 Posts |
that is the problem. They are rewarding buyer " ebay bucks" for sepnding more, but they have to make up the lsot money by charging sellers and extreme amount |
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Valued Member
United States
374 Posts |
The problem with delivery confirmation can be this. I bought $900.00 in silver bullion recently. The seller sent it priorty flat rate med box insured with DC. No signature confirmation. It wouldnt fit in the mailbox. I live in a house and I am friendly with the mailman. He left it on the porch just like the ups man does. I found it and there wasnt a problem but it could of gotten taken by anyone. Who would of prevailed there?
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Pillar of the Community
United States
1817 Posts |
Quote:
He left it on the porch just like the ups man does. IHPO8S, You got lucky, my postal carrier does the same thing and last month someone made off with two packages I had delivered to the house. One was an e-Bay win of a label maker and the other was 2 DVDs from Amazon. The box for the Amazon shipment was found by me at the end of the block a day later. Filed a claim with PayPal and call customer service at Amazon. The result? Amazon refunded my money no questions asked, PayPal rejected my claim because the seller provided the delivery confirmation tracking number and it "was delivered to the recipient's city." The delivery confirmation proves only that something was shipped and protects the shipper against claims of non delivery. It is meaningless to the buyer. Fortunately all I lost was $20, but what if that had been an AU double eagle? All my coin purchases go to my PO Box, no exceptions for this very reason. |
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Pillar of the Community
United States
1659 Posts |
IHPO8S,
In the circumstances you described, you would have prevailed in a PayPal dispute because the seller failed to ship with Signature Confirmation which is a requirement for transactions valued at more than $250.
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Valued Member
United States
108 Posts |
It is our policy to file a claim with the Postal Inspectors' office whenever a client claims non-receipt, but we have DC or SC (whether it was through eBay/PayPal or not). This is not necessarily a claim that our client is attempting to commit fraud, but to alert the inspectors that fraud or theft may be occurring somewhere in the process. If a third party finds the need to become involved (ie, ebay, PayPal, or any other entity) then we give them notice of the Postal Inspection claim (electronically through their own systems). We include the date we filed the claim, the claim number, and disclaim our intent to include them as a possible adverse party to the claim. Our policy is also to addendum our Postal Inspection claim if we take a loss because of a third party intervention (ie losing an ebay or PayPal claim against us) by adding our monetary loss as a fraudulent loss and the intervening party as a possible accomplice to the fraud. It is not ebay's (or any other venue's) responsibility to "protect" you, either as a buyer or as a seller. You must do it yourself. Even if it seems that nothing gets done even if you use the Postal Inspectors, the FTC, and whatnot, it really does matter. The matter may not actually be investigated immediately, but if a certain pattern begins to become apparent (especially if more people began making proper claims), then they will investigate and correct problems they find. In our six years as a business, selling on eBay/PayPal, we have had six claims against us. Of those six claims, we have had funds held twice and debited once (which was subsequently re-credited to our account). In no instance have we ultimately suffered a financial loss, and in every instance the buyer had "suddenly" received the item they claimed had not been received. |
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Pillar of the Community
 United States
642 Posts |
I thought I'd update. Buyer reversed the claim, and I've got my funds back. Says more than $500 in other merchandise has turned up missing at his address. All packages marked as delivered in USPS system. He's working with the Post Office now.
I feel for the guy. Obviously something going on specific to this guy. USPS is actually much more responsive than they used to be.
I'm just a collector trying to buy and trade my way to a better collection, so I haven't really decided 'policies' for something that has rarely happened. I just know how I like to be treated, and will do my best to treat any fellow collector the same.
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Pillar of the Community
United States
1348 Posts |
I'm just glad I walk into my post office and see a bunch of old timers. I know they can be as devious as a teenager but I just don't think they'll walk off with my coins I have mailed to me.
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Valued Member
Canada
442 Posts |
hope things work out for you.
As someone who may have just recently been ripped off, I feel your pain.
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Pillar of the Community
United States
2764 Posts |
I'm glad things work out fine.
Just a little story: Last week, when I went to my PO to send some package to other CCF member, there's a lady in front of me and her problem: The day before, she sent her son a package Express Mail (next day delivery).... basically guaranteed her that the package will be delivered at a certain time the next day.... however, her son said he did not received the package yet, the PO staff check the record, it shown "delivered on time"..... what was the conclusion? The PO on her son side received the package and scanned delivered before the delivery time deadline but then didn't drop it off yet.... now her son need to talk to his PO to iron things out before they get their Express Mail fee back.
Lesson learned/remedies:
1) Get Delivery Signature Confirmation
2) Use UPS, FedEx, DHL delivery service, they are better at tracking the package than USPS
3) Extreme: Each residential address need a bar code so that the delivery person (USPS, UPS, FedEx, DHL, etc) need to scan our address bar code first before scan the "delivery" bar code
4) Extreme: Each Driver License has a bar code that can be scanned to verify the identity (with mailing address) when deliver/receive package
5) Not so good: Don't buy/sell online
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Replies: 44 / Views: 4,117 |
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Posted 04/04/2011 5:16 pm
