Td Bank Is Extremely Unprofessional.

What bank is TD? I've read this entire thing and can't find the name.

Anyhow, it stinks when you get a bank with bad customer service. I hope you can find a local bank that you actually enjoy going into. It makes getting and depositing coin a much, much, MUCH more enjoyable experience.

I always td bank , the post above came up with such great idea !
One more tip is never press END if you feel the machine is jammed or if the machine is not spining ! Wait untill help arrives dont go far from the machine because they ll ask if you need help !

I didn't know it was jammed until I say $450 on the receipt

In a previous life I spent 8 years as a Detective. The next time this happens, in a loud and firm voice, say "I'm being robbed", and immediately get on your cell phone and call the Police. Make no mistake, you were robbed. The couple that got your money knew it was not theirs and removed it anyway. The banks faulty machinery contributed to the circumstances that allowed you to be robbed. The Bank then had a Liability issue at that point.

I guarantee that if you had gotten real load about being robbed in the middle of a bank you would have seen an immediate response from management.

I am NOT a lawyer, and the following is NOT legal advice. However; I have a lot of experiance with the Court System and Major Corporations. It might, repeat might, be worth your time to file a case against the Bank in Small Claims Court. You can usually file the paperwork yourself at little to no cost. Yes we are only talking about $50. Yes the Banks have lots of Lawyers on hand. What you may not realize is that most Corporations have to pay their Lawyers extra to appear in Court. And even if they don't their Lawyer will still have to travel from their Corporate headquarters to your local Courthouse, get a Hotel, ect, ect. It will cost them several hundred dollars to defend against a $50 claim.

In fact it might not be a bad idea to write directly to the Corporate Attorneys for the Bank and explain the circumstances, and tell them that if you don't get a satisfactory response you will be initiating action in small claims court. I would not be surprised if they issue you a check rather than face the bad press and the expense of going to Court. Remember they spend more than $50 on lunch.

Good Luck.

lol @ XavierOFGreen. Yeah, for you and me; now. I transitioned from being a Detective for a PD, to being the Director of Loss Prevention for a fairly well known Corporation. When I had my expense account I easily spent Fifty dollars a day on lunch. Admittedly my office was in San Francisco and I usually footed the bill for a subordinate or peer, as well. Officers of Large Corporations do that all the time. I pick up your tab today, you pick up mine tomorrow. When the Company is paying for your meals, you don't eat at McDs.

I kinda understand it from the Managers POV. The money has to come from somewhere, and often times tellers or Managers are held personally responsible for Shortages on the balance sheet. But there is no doubt she should have kicked this up.

If it had come across my desk, well honestly for $50?, I would have signed off on it immediately to keep the customer happy AND to keep from having the customer tell people that he just got robbed on our Property and we did nothing about it.

In fact I would then have contacted one of our Lawyers to ask about our Liability. The question would have been, "do our customers have an expectation that their transactions will have a reasonable degree safety?".

And trust me there are no blind areas in a Bank, this was caught on Media. A Quick review would have shown that the customer was having problems, that he left his box on top as a "place holder". That he was going for help when the other customer moved his box and and then started their transaction. And if it was as he said, that the second customer had a container much to small to account for their change PLUS the additional $50 in Halves, well then it is pretty open and shut. Especially if the first customer was a regular Customer who had a known routine, verified by the tellers.

This should never have happened. It only brings bad PR to the Bank.

As an aside, my old Corporation had a 3K threshold. Meaning it cost us more to fight a case than to pay it out if it was 3K or less. Remember Companies are all about profit,not right or wrong. But I speak only for the Company I worked for, and only during that time frame!

1. In the future, make sure you do not place yourself at risk for a similar occurrence (don't leave the machine)
2. I highly, highly suggest you do NOT yell "I'm being robbed" if it happens again or you could find yourself in more trouble than you imagined. "Excuse me, that's my money your taking" would be a much better statement. I can not believe an ex-Detective, told you to do that. There will certainly be liability issues when the 80 year old in line has a heart attack interpreting it as the bank is being robbed.
3. Contact the bank branch again tomorrow and attempt to explain and see what happens. Document everything. Name, time, comments, etc.
4. Start shooting emails to every TD exec you can
5. Shoot some emails to local media consumer affairs staff. You know, like "Channel 7 on your side" type people. Use an attention grabbing subject line in all caps like BANK KEEPS KID'S CHANGE
6. If the above fails, you might consider Small Claims Court, but age may be an issue there as far as filing. There will be fees involved though, the amount depending on your local area and perhaps more than your loss. Your case is a losing proposition though. You have no proof. The chances of TD sending an attorney are virtually zero. Your best hope would be that they settle or are no shows and you win by a summary judgement. Collection is another matter.

Sorry this happened to you, especially with the $100 loss you mentioned previously on this board.