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 Replies: 43 / Views: 4,155 |
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Pillar of the Community
United States
624 Posts |
Quote:Bama do they offer free shipping? If theres free shipping a restocking fee is perfectly reasonable, if not thats weak considering they sell off their own site and not ebay with listing fees Nope... they do charge a reasonable shipping charge. The shipping cost for the Liberty Half that I ordered was $6. |
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Pillar of the Community
 United States
500 Posts |
Just got around to checking this thread and WOW. I am sorry for the trouble BamaBlue. I too will not be even looking at that site anymore. I had smooth transactions with them before - and at decent pricepoints so I thought it was a legit listing! Reneging like that is plain awful! And it had been up for at least 5 days before I mentioned it so it wasn't some brand new listing! The 2am excuse is plain BULLPUCKY. I don't think it was a bait&switch issue, but he should have eaten it and learned his lesson if it was a type-o and he meant something else? 98? 108? Anyway, sorry it was a bad lead after all!
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Pillar of the Community
United States
624 Posts |
Buffalos... no problem. I glad that you posted about coin, because I really fell in love with it. I'm not a flipper -- unfortunately, I'm a much better buyer than I am a seller -- so, that slab was going to fill a hole in my collection. I really don't understand what Bob Paul Rare Coins staff are doing, or why. It wasn't handled very well. I do give Ron credit for admiting to making a mistake; that does count for something. It's really a shame, because there was some very nice stuff and I was going to pull the trigger on a couple of their higher grade Mercury dimes. |
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Pillar of the Community
United States
624 Posts |
Well... case closed on the 1946D MS65 Walker. I just responded to this email with a request to return the money I sent via PayPal. I just didn't like the idea of paying more after the sale (accepting their offer to pay an additional $32). I do give Ron credit for reading this thread and I believe this wasn't a bait and switch... It's not the worst thing that's happened in the past week, but it is a disappointment. Quote:
I did read your response on the blog address you provided. It truly was a mistake on my part for listing it at the price you ordered it for.
Please advise how I should proceed, whether I should return your funds, or if you accept our offer as shown below.
Thank you for your attention in this matter,
Bob Paul Rare Coins
Ron Edited by BamaBlue
05/22/2013 9:19 pm
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Bedrock of the Community
13014 Posts |
Quote:
I do give Ron credit for admiting to making a mistake; that does count for something. I dont put any weight into it personally, its easy to say you messed up when you arent going to honor the mistake. Its pretty obvious it was a mistake, but that still doesn't change the fact he canceled a completed sale over 32 dollars. Im with you though I would decline their option and would mention how I wont be shopping with them again. The only time completed sales should be canceled are if they sold somewhere else first, they happen to be out of them, or it was such an awful mistake that the financial impact would be significant. Obviously thats not the case. I do agree though its not the worst thing to ever happen but its enough to warrant not doing business there |
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Pillar of the Community
United States
592 Posts |
Seems like a situation to me where the seller should eat the loss and take it as a reminder to be very thorough in pricing the coins for sale. At least, I see that as the decent thing to do. The situation here? This is a seller without honor. He is petaQ.
Edited by SaintRidley
05/23/2013 12:15 am
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Pillar of the Community
United States
624 Posts |
Quote:
Seems like a situation to me where the seller should eat the loss and take it as a reminder to be very thorough in pricing the coins for sale. Yeah... I was going to purchase a 1938S Mercury dime and a 1943P Walker from this dealer. It's $300 dollars that I'm going to spend somewhere else. |
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Pillar of the Community
United States
561 Posts |
 As consumers, we cast a vote with each dollar we spend. Things like this do not necessarily catch up with a merchant the next day or week but eventually it will catch up with him. Not only did he lose out on your additional purchases, how many people have read this thread and stated they wouldn't shop there going forward? How many people read this thread and made the same decision without stating so publicly? I know I had originally marked his site in my favorites just for the listing, his store is still bookmarked but under a different heading "BLACKLIST". I will never shop there because of this. On a side note, what a great way to attract additional viewers to your site. Occasionally list a coin a bit below market value and keep people coming back looking for deals and browsing your site. Sounds like some great cheap advertising. As someone that runs an internet based business I know first hand how much it can cost to generate web traffic. |
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Pillar of the Community
United States
624 Posts |
Quote:
On a side note, what a great way to attract additional viewers to your site. Occasionally list a coin a bit below market value and keep people coming back looking for deals and browsing your site. Sounds like some great cheap advertising. As someone that runs an internet based business I know first hand how much it can cost to generate web traffic. Excellent point!! Of course that works to the positive and to the negative. The attraction is important and then the challenge becomes keeping people coming back with quality, value and service for customers. The really successful internet businesses learn that it's not just 'buzz' or a 'cool' webpage that keeps customers coming back... |
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Valued Member
United States
416 Posts |
Bama, just to state my opinion, I think you did the right thing by not paying any additional money after the sale. I went to their website when this was originally posted and was very close to buying the coin myself. Not that I'm glad you had to deal with any of this, but if they had tried to make me send them any more money I know that I would not have handled it as "nicely" as you
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Pillar of the Community
United States
624 Posts |
Thanks Mailman... my 'niceness' was driven by my belief that this was an honest mistake that was handled extremely poorly. If I thought this was a bait and switch, I would have gone to the hoop with them and the BBB. I would have been fully within my rights to demand delivery of the coin, since we completed the transaction and payment was rendered.
As I get older and more seasoned, I've come to truely believe that in the end, everyone gets what they deserve (as you reap, so shall you sow). In the end, Bob Paul Rare Coins is going to lose a lot more than the $32 from this transaction. They're going to re-list that coin for $130 and someone else will own it...
Edited by BamaBlue
05/24/2013 10:44 am
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Valued Member
United States
289 Posts |
Bama, I believe from your standpoint you handled it very well. He was given the opportunity to do the correct thing, which is to ALWAYS treat your customer as you would treat your friend. I too, have put them on my "black list" and am somewhat stunned that over $32 they have probably excluded many potential customers here on CCF. I wrote before on my feelings toward this issue, and YOU gave him a golden opportunity to build a lot of good will with all who have read this.
When I started our company I was young and much more stubborn and ignorant on how I dealt with some customers. I matured and learned what is necessary to create, build and sustain a lasting relationship with our customers. I do hope that for his sake, he would use this as a learning experience for the future of his business.
I thank you again for posting this subject for all of us. I've had some similar issues with LCS in my area and I gave them the opportunity to resolve, but they chose what they believe was correct. They have lost me as a customer and all who inquire about them as well. Money is too difficult to obtain the way our economy is going and I want to deal with someone who appreciates me for my business, not just looking to cover their behind when they make a mistake and "ask" me to pay for that mistake.
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Valued Member
United States
325 Posts |
As a seller I would have ate the loss to retain repeat business and reputation. That's just me though. I know a ton of people who would have upped the price after the "mistake".
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Pillar of the Community
United States
624 Posts |
Out of curiosity, I visited the site to see how much the coin got relisted. The price when I 'bought' it was $68. I noticed that Bob Paul Rare Coins have re-listed the 1946D WLH for $110. That's not a big deal, but the fact that they've mis-labeled the write-up (calling it an NGC graded coin) shows a real lack of attention to detail. They lifted the writeup from the NGC graded coin -- same grade and listed directly below it for $15 more. After all the attention, you would have thought they would be very careful and get that right. I wonder how many other errors there are on their site?
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Pillar of the Community
United States
561 Posts |
You would think that wouldn't you? Oh well, I for one won't worry about it because I won't be visiting his site anymore after this ordeal.
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Replies: 43 / Views: 4,155 |
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Posted 05/22/2013 2:13 pm
