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 Replies: 20 / Views: 3,479 |
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Valued Member
United States
269 Posts |
$18+ ouch
As someone else said, its really going to depend on the value of the items you sell as to how you ship them I guess.
I would at least offer an option in your listing for the buyers to decide.
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Pillar of the Community
 Canada
5417 Posts |
Well, the item sold was $55, charging $25 shipping for a $55 item would be a major no-no for any buyer. Looking over his profile, he's usually left positive feedback except for one seller who has an overall 62% positive feedback anyway.
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Pillar of the Community
United States
7641 Posts |
You cannot "charge" the Buyer separately for insurance, you have to build it into the price of the item or into the S&H charges. It is 100% your responsibility to see that the Buyer receives the exact item they purchased. You can cover 99% of your responsibility with tracking/delivery confirmation. You need to read, review and understand ebay's selling policies and best practices. You will find that you are never 100% free from chargebacks, disputes, etc. There is always risk. |
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Pillar of the Community
Canada
5417 Posts |
I have changed all of my other listings to include shipping options with tracking/insurance. I still have the issue of the item that is already sold though. Should I just ask the buyer to cancel the transaction and re-list?
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Moderator
 United States
23522 Posts |
Quote:
I still have the issue of the item that is already sold though. Should I just ask the buyer to cancel the transaction and re-list? I think you can trust this one. The overwhelming majority of ebay buyers are honest people; it's just the few bad apples who get all the attention. And the cross-border Post is quite reliable. You, as a Canadian, are at a huge disadvantage when selling to the US because of the cost of tracking. Buyers won't want to pay the extra cost, yet it's your responsibility to make sure the coin arrives and to cover your butt with tracking. It's unfortunate, but real. |
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Pillar of the Community
United States
4212 Posts |
I sold IBGolden a $1 gold piece using good 'ol regular post.
US to Can. More chance of it being opened or otherwise messed with
when ins. or registered. I've seen it happen.
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Pillar of the Community
Canada
5417 Posts |
Appreciate all the responses. I'd like to hear from a few Canadian sellers about their experience when selling from CAN to the US.
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Pillar of the Community
Canada
2124 Posts |
"I have already messaged the buyer saying, the item ships without insurance/tracking and that it will be at risk if he doesn't opt to buy insurance or tracking.". ebay and Paypal don't care what you message him. If (and only if) the buyer says that he didn't receive the item and there isn't tracking, you have to refund, period. I've never had any problem in my sales, USA included. I don't sell a lot, let's say 25 sales. Sometimes I send with tracking, sometimes not. If you just plan to sell some items it's a good idea to charge the tracking but if you plan to sell in a regular basis even if it's not too much like 1 item per week I recommend you to charge like +10% of real shipping cost so it covers you if some day an item it's lost. I would consider charging tracking starting from $100 the price of the items. I see you have on sale a coin for $20 and shipping $3 that is the real cost without tracking (although you should consider the cost of the envelope, tape and ebay and Paypal fees so $3 doesn't cover at all). You could ask $5 for the shipping that is an acceptable charge considering it's an international sale but you ship without tracking anyway. So, you have $2 in your favor. You sell 10 like this and you will have $20 in your favor that it's the cost of the coin (so you are covering 10% of your sales when the sales with problems are not more than 1-2%). Edited by arianzo
05/11/2014 10:49 pm
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Valued Member
Australia
491 Posts |
Australia's Track & Sign is down to a cost of $2.90 thank goodness! A ebay seller can not afford to under charge on mailing. Pencil some mailing cost into the price of the coin and you too can have a cheap looking mailing charge. We have free mailing. All our mailing costs go onto the item cost! Works for us! |
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Pillar of the Community
Canada
1751 Posts |
I've been selling to US alot lately. I ship by small packet air at my post office. I have the clerk sign the carbon of the declaration as proof of shipping. Then I go and buy insurance from shipsurance online. The clerks signature should prove the item shipped. I've never had a problem with a US claim. In 150 sales, I've only had 2 not arrive, both in Canada. I wouldn't tell my buyer there's no tracking or insurance. I wouldn't want to plant any ideas. I also put numismatic disks as a describe. I don't want to tempt anyone in postal system, by listing silver coin. However, all my purchases from the US have always arrived.
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Pillar of the Community
United States
589 Posts |
Quote:"I have already messaged the buyer saying, the item ships without insurance/tracking and that it will be at risk if he doesn't opt to buy insurance or tracking.". ebay and Paypal don't care what you message him. If (and only if) the buyer says that he didn't receive the item and there isn't tracking, you have to refund, period. I've never had any problem in my sales, USA included. I don't sell a lot, let's say 25 sales. Sometimes I send with tracking, sometimes not. If you just plan to sell some items it's a good idea to charge the tracking but if you plan to sell in a regular basis even if it's not too much like 1 item per week I recommend you to charge like +10% of real shipping cost so it covers you if some day an item it's lost. I would consider charging tracking starting from $100 the price of the items. I see you have on sale a coin for $20 and shipping $3 that is the real cost without tracking (although you should consider the cost of the envelope, tape and ebay and Paypal fees so $3 doesn't cover at all). You could ask $5 for the shipping that is an acceptable charge considering it's an international sale but you ship without tracking anyway. So, you have $2 in your favor. You sell 10 like this and you will have $20 in your favor that it's the cost of the coin (so you are covering 10% of your sales when the sales with problems are not more than 1-2%). If you live close to the border or have friends in the US there maybe other options as well. |
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Pillar of the Community
Canada
5417 Posts |
John you basically reposted what arianzo said before.
Anyway, I sent the coin out in the mail yesterday, with extra padding just because I don't want the buyer to have any reason to complain.
I'll see how it goes, I do have some more items up and have got another offer on an item I've listed but the buyer is from India so I'm a bit skeptical. Otherwise the offer is decent and I'll probably accept it once I've figure out how much shipping would cost.
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Pillar of the Community
United States
589 Posts |
I always copy and than paste. Must be doing something wrong on others quotes.
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Pillar of the Community
Canada
5417 Posts |
Oh... my bad. You should probably edit it and put the comment in quotation marks.
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Pillar of the Community
Canada
4227 Posts |
Why do the ebay auctions indicate the items ships from Montana? |
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Replies: 20 / Views: 3,479 |
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Posted 05/11/2014 2:09 pm
