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Posted 09/14/2015 3:29 pm
The Mint is hiring a Program Manager, Master's Club. Maybe some of you should apply, and give your Two Cents as to how this should be run. IMHO, one the requirements should be a numismatic collector. Most likely, they'll hire someone that has no clue about coin collectors.
https://www.linkedin.com/jobs2/view...iew-job-post
Program Manager, Masters Club
Reporting to the Senior Manager, Customer Marketing, Numismatics, the Program Manager, Masters Club, is responsible for the management of the Masters Club program—the Mint's customer loyalty program designed to engage, incent and reward top customers in the direct channel of the Numismatic business line.
This role is focused on driving engagement and revenue for the Numismatic Business Line. Following a comprehensive customer experience analysis and the design of a new program format, the incumbent will be responsible for the centralized planning, management and reporting of this program, being re-launched in 2015.
Essential Duties and Responsibilities
Day-to-day implementation and accountability for all aspects of the loyalty program, through:Working with internal stakeholders, external agencies and suppliers to execute program deliveryDelivery of benefits, including fulfilment of related product and staging events
Ensuring processes and systems are in place to properly account for membership and benefit eligibility
Managing external and internal communications (proactive & reactive) related to the program, ensuring alignment with overall RCM communication strategy
Managing inquiries and complaints through a well defined process across customer facing stakeholder groups
Managing program reporting and metrics, including measurement of program performance and customer activity
Evolving initial financial and operational targets for the program based on results and latest thinking; working with the Business Line, Analytics, Product and other stakeholders to determine what defines success
Ensuring compliance with regulations applicable to the loyalty program and RCM standards
Long-term thought leadership to create a leading customer loyalty experience, through:Commissioning market research, conducting benchmarking, overseeing internal data analytics, etc. to continue incorporating the voice of the customer in program evolution
Managing executive stakeholders to gain consensus and achieve buy-in
Ensuring the loyalty program customer experience aligns with RCM business and corporate strategy
Developing recommendations to continuously improve the loyalty program offering to ensure a strong value proposition across market segments and channelsAdjustments to existing program structure
Adjustments to existing benefits
Incorporations of new benefits based on solid business principles
Evaluating and, if applicable, leading the implementation of a points program
Active collaboration with stakeholders to ensure that program budgets are planned, managed, reported on and respected; provide regular updates and information to management, and upon request.
Other projects as deemed appropriate by Management.
Requirements
University degree in Marketing, Communications, Business, or related discipline or equivalent experience
Overall experience of minimum of 5 years, with 3 years of experience in a similar role (developing, managing or executing loyalty programs)
Success in managing cross-functional, internal and external groups to deliver meaningful results on time and within budget, with limited direction
Demonstrated success in project management, strategy development, operations, and business planning
Marketing experience a strong asset
Ability to manage a business with a multi-channel client base, multiple stake-holders and multiple technology partners
Strong communications skills, and ability to influence action in groups outside span of control
General understanding of web-based applications
Good understanding of CRM best practice and operational complexities of campaign management
Strong analytical skills, including strong data and financial analysis skills
Strong market research skills
Agency management experience an asset
Ability to present in front of executive or large audiences and ability to represent the RCM as an ambassador
Bilingualism preferred
While we appreciate all applications, only those selected for interview will be contacted.
The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.
https://www.linkedin.com/jobs2/view...iew-job-post
Program Manager, Masters Club
Reporting to the Senior Manager, Customer Marketing, Numismatics, the Program Manager, Masters Club, is responsible for the management of the Masters Club program—the Mint's customer loyalty program designed to engage, incent and reward top customers in the direct channel of the Numismatic business line.
This role is focused on driving engagement and revenue for the Numismatic Business Line. Following a comprehensive customer experience analysis and the design of a new program format, the incumbent will be responsible for the centralized planning, management and reporting of this program, being re-launched in 2015.
Essential Duties and Responsibilities
Day-to-day implementation and accountability for all aspects of the loyalty program, through:Working with internal stakeholders, external agencies and suppliers to execute program deliveryDelivery of benefits, including fulfilment of related product and staging events Ensuring processes and systems are in place to properly account for membership and benefit eligibility Managing external and internal communications (proactive & reactive) related to the program, ensuring alignment with overall RCM communication strategy Managing inquiries and complaints through a well defined process across customer facing stakeholder groups Managing program reporting and metrics, including measurement of program performance and customer activity Evolving initial financial and operational targets for the program based on results and latest thinking; working with the Business Line, Analytics, Product and other stakeholders to determine what defines success Ensuring compliance with regulations applicable to the loyalty program and RCM standards Long-term thought leadership to create a leading customer loyalty experience, through:Commissioning market research, conducting benchmarking, overseeing internal data analytics, etc. to continue incorporating the voice of the customer in program evolution Managing executive stakeholders to gain consensus and achieve buy-in Ensuring the loyalty program customer experience aligns with RCM business and corporate strategy Developing recommendations to continuously improve the loyalty program offering to ensure a strong value proposition across market segments and channelsAdjustments to existing program structure Adjustments to existing benefits Incorporations of new benefits based on solid business principles Evaluating and, if applicable, leading the implementation of a points program Active collaboration with stakeholders to ensure that program budgets are planned, managed, reported on and respected; provide regular updates and information to management, and upon request. Other projects as deemed appropriate by Management. Requirements
University degree in Marketing, Communications, Business, or related discipline or equivalent experience Overall experience of minimum of 5 years, with 3 years of experience in a similar role (developing, managing or executing loyalty programs) Success in managing cross-functional, internal and external groups to deliver meaningful results on time and within budget, with limited direction Demonstrated success in project management, strategy development, operations, and business planning Marketing experience a strong asset Ability to manage a business with a multi-channel client base, multiple stake-holders and multiple technology partners Strong communications skills, and ability to influence action in groups outside span of control General understanding of web-based applications Good understanding of CRM best practice and operational complexities of campaign management Strong analytical skills, including strong data and financial analysis skills Strong market research skills Agency management experience an asset Ability to present in front of executive or large audiences and ability to represent the RCM as an ambassador Bilingualism preferred While we appreciate all applications, only those selected for interview will be contacted.
The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.
Robert to CCF, there's a wealth of knowledge here and its a friendly group! Tell us a bit about what you enjoy collecting and how long you've been in the hobby. I hope you enjoy your time on CCF and I look forward to reading your posts.
