finally allowed me to escalate the case to customer service through the website. I explained the situation already laid out in this topic, and here is the response I received:
Quote:Hello,
Thank you for contacting
ebay Customer Service regarding the UNC 1900 Victoria OH Shilling you purchased from [redacted]. I'm sorry to hear that you have encountered a problem with this transaction and I understand that the seller claimed he item you returned to them was a different coin. Rest assured that I am genuinely interested in resloving this issue for you.
To begin with, we have reviewed the account's activity and we have seen that you're a member since 2011 and we appreciate that we are your online market place of choice. I would also like to commend you for your time and effort in bringing this matter to our knowledge.
I know what an inconvenience that is for you to receive an item which is not as described and we appreciate you taking the time to do so. After reviewing your case including your communication with the seller, I can see here that the seller confirmed they received an item. With this in mind, I'm pleased to inform you that I have decided to close the case in your favor.
Please be informed that you will receive a full refund within 24 hours to the PayPal account you used to purchase the item. Should there be any delays, rest assured that you will receive your refund. Expect that you will receive an automatic email from PayPal to notify you that funds have been received.
To make sure your transactions will go smoothly in the future, we suggest you visit the
ebay site and click the Safety Centre link located at the bottom of any page. There you will find tips on how to buy safely in the "Buying Safely" section.
I trust that I have reviewed this case thoroughly and made this decision in good faith for we value the essence of fair judgement.
Kind regards,
Florena C.
ebay Customer Service
First Page
Posted 07/08/2015 2:45 pm
