Ebay Buyer Protection Is A Joke !!

Fred

I appreciate the input,, I have filed another complaint with ebay for non performance ,, I'm sure nothing will come of it but at least the guy gets looked at a again,,

If that does not work then I start up the ladder with ebay to try and lobby for changes in the seller responsibility of delivery,, and ebays buyer protection program.

as it is I could list 100 Items on ebay with buy it now for less than 25.00 take the money claim shipping I could even ship empty boxes to dead addresses in the postal zip I could prove I shipped something but hey no proof is actually required. and ignore the protests,, ebay would do nothing !! Buyers would have no recourse,and I can profit from non performance.

If ebay required the seller to prove shipping to the correct address, this would have gone away in one email.

As it is I have no proof the Item actually shipped, or that it was shipped to the correct address,,

This is the Sellers responsibility,,the buyer does not recover from insurance the seller does, Delivery confirmation is a good resource and should be part of the check out process, Not an unspoken requirement after the Item is lost or not shipped.

and absolutely not a defense for the seller to walk unscathed after the buyer payed as required.

This needs to change and in a big way !!




Rick

what do you think this guy would do if I didnt pay him ?

And would your comment then be Seller beware ?

would all sellers then learn something from the experiance ?

This type of mind set that the Buyer bears the ultimate responsibility for the transaction and its success is IMO very detrimental to the issue of trust and safety on ebay.

The simple solution is for each to be responsible for their part of any sale ,, The buyer is responsible for payment, the seller for delivery if either one fails then the fault lay in the hands of each to their own responsibility !!

Rick

No really outstanding red flags. There's a yellow flag on his feedback as previously discussed. For me, his lack of a stated return policy would generate an email from me asking about his return policy. And his stated refusal to take PayPal is a definite turn-off for me since I deal almost exclusively via PayPal.

He doesn't state shipping costs, but refers to the description for detail, then doesn't mention anything about shipping in his description. This would also generate an email from me.

I think that if had wanted the coin badly enough, I would have also bid regardless of the yellow flags, especially if he accepted PayPal. But, I would have sent an email or two before bidding. especially on his return policy and shipping costs and methods.

Otherwise, nice looking coin with decent enough images.

Fred

The auction doesn't really show any red flags, but there is a lot of gray area. I don't bid on auctions that don't post a shipping amount. I always wonder why the seller is hiding this amount. Is it because he's going to overcharge buyers if they don't email first or is he just too lazy to figure out the postage before he lists? Either way, it's irresponsible. He doesn't state a return policy, but he doesn't state that he doesn't have one either.

IF you paid by USPS money order, you can go to the post office to find out if the money order was cashed. I would get written proof from the post office that it was cashed and file against him in court under postal fraud. Since it's small claims, it shouldn't cost you very much and I think you can sue for the fees. Check with your local court system.

Even if the item was only 99 cents, the seller has a responsibility to ship the item. If you file in court, the burden of proof will be on him to prove that he shipped it. Also, insurance protects the seller, not the buyer. By Federal law, the seller MUST either get your item to you or refund your money unless he can prove delivery.

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Originally posted by Bigfella

[quote]Originally posted by Metalman





The simple solution is for each to be responsible for their part of any sale ,, The buyer is responsible for payment, the seller for delivery if either one fails then the fault lay in the hands of each to their own responsibility !!

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There is no arguement from me here on this one. I do however go back to an earlier comment. To ensure greater success in delivery buyers need to insist on registered post.

Although I do offer this service over 80% of parcels I send are not sent registered because the buyer has opted not to pay for this service. If the option is available and the buyer chooses to save money by not paying for the service then should the seller still be held accountable if the parcel goes missing? (I am interested in the view of both sellers and buyers here).

Metalman, you are in a different situation where the option for registered post was not offered in the first place and therefore seller should be accoutnable if the parcel gets "lost".

The only way to save most arguements on this issue is for ebay to insist that all parcels are sent registered regardless of value of the item. The down side to this is that some countries (Germany and a lot of African and South American countries come to mind here) will not register international parcels sent from other countries which would mean if this policy was in I could not except bids from buyers from those countries. The other issue is that registration for some items sent internationally would be triple the value of the item (eg it could cost AU$9.50 to send a mint marked $1 worth AU$2.75 internationally). Would buyers be happy being slugged with this cost with no option for a cheaper method of postage.

This issue opens a can of worms that has no easy solution. Unfortunately if a parcel goes "missing" there is always a loser.

BTW Metalman...if you send me your address I am sure I can dig up a Parliment House florin in VF to send you to replace the one you lost as a gift from me.

No thanks Fred,, in 10 or 15 years this will all be behind me !!

and I will be able to concentrate on something else !!


Actually if you can believe this my wife gave me ten bucks and told me to forget it !!

You would think after ten years she would know me better than that !!

Rick

rick I am forwarding 2 emails to you take a look and let me know if it is true just thought id try someting

Ok ,, seller came through with a refund ,,I received it this afternoon,, He did not let me know that he sent it ,, until my last email that I still had not received my Item.

Reply Email was in my inbox when I got home from work tonight.

Rick