Wizard Supply Co. Slow Shipping! Your Thoughts.

So we have about equal, bad and good. I personally will let my problems with them pass on but I will look twice at other vendors before ordering from them. A quote from above. "there's only two of us here, sometimes orders get messed up...". This shows a bad lack of customer training which I think is the problem with Wizard right now. Never tell your customer that you are understaffed or are having interior problems. Well, anyway you guys have been a big help with your different insights into this post.

edgman

Edgeman,

They could be right .. could have just been bad luck, for a couple of us. But I do know, because they told me, that they had went to a coin show in Florida, and their office pretty much stopped working.

As for the coin cases. I think if you know just what you want, and what will work. Then you might be ok.

I now have two Lighthouse coin cases. I ordered the second one, to fit the wrong trays I first received from Wizard. I found that case on E bay, from Vernon coins, It was a very good price and free shipping.

For the cases, I guess trying to mix the trays can be a problem.
Some of the trays are different heights. For example: you can put six 2X2 trays into a case or four that hold slabs. The second case I got I did put one tray for slabs and the others 2X2's it seems to work.

Oh.. and the lighthouse 2x2 coin holders seem to work best. I started out using Intercept shield holders, they fit to tight.

goldrush58

Great info on the cases but seemingly bad for me because I will be using intercept shield 2x2's only. How tight do they fit? I was going to order the aluminum case that takes six trays for 2x2's. Wanted to add 2 certified trays also.

omahaorange

Among my many varied careers I used to teach customer service to firms who had problems with theirs. What the woman from Wizard told you just violated two of the cardinal sins of customer service. I also used Vernon Coin before and was pleased with them.

edgman

I would like to say. The last three orders I made, were with Jake's. Very good service. Shipping was fast, once the order was process. Good E mail response. On the first order I made with them I was not sure how to select the different type of shipping. I called and they were very helpful, took the time to answer all my questions.

On the last order, I guess the shipping was less then they charged. I got a e mail that they refunded me the dollar difference, which showed up in my paypal account.

Here it is. I don't think they have coin cases.

I look at them for Dansco's and coin supplies.

http://www.jakesmp.net/

SPQR "Senatus Populusque Romanus"

If you read all the threads you would see that Wizards prices are probably better than elsewhere but the problems I and other members had was with their shipping, customer service and lack of mail tracking. I just re-ordered more intercept shield 2x2's from them so I am still a customer of theirs even though I had 2 bad shipping transactions with them. Waiting to see how fast this package comes. Others shipping who use a flat shipping rate is probably cheaper for larger, heavier items.

edgman "The Senate and the People of Rome"

razorear

You had the same problem I did. Said the order was shipped then two weeks later said it was back ordered. I could live with the back order, it happens but they lied to me and said it was shipped. I have to go a half mile to the cluster mailbox and being slightly handicapped (hips replaced in January) I don't go everyday unless I am expecting an order. Caused me a lot of inconvenience.

edgman