Interesting Situation At Credit Union Today

I've never had a problem at my CU ... I'm talking 22 years and counting ... but then I never tried to deposit a heavy box of halves. I'd suggest a heart-to-heart chat with the manager (after you calm down) and find out what the real problem was. Try to see it from their viewpoint, too. Then make a decision as to whether you want to continue your business with them (do you really want to go through the expense and hassle of moving your car loan somewhere else?) and tell them straight out if you decide to terminate the loan. They'll appreciate the feedback, and if they're like most credit unions, they'll try to keep your business.

The CU that I am presently using odes not accept rolls anymore, that is what the change machine (like coinstar) is for in the lobby. No surcharge for CU members. I have not asked if they will provide rolls of coins, although they do not provide empty rolls anymore.

As I've said, an eggplant in one chase branch denied my deposit of rolled coins, what added to the eggplants dishonesty, was this wasn't the first time I'd deposited there, at the time, I'd been going there for months(usually 1-2 times a week)and then one day it comes over to the counter and asks "do use have an business account?" I know it already knew I didn't, I said no, then it said "you can't deposit coins here anymore, it's chase policy" I said fine, then after inquiring in another branch, they told me there, they've NEVER heard of a chase policy like that before, typical eggplant, it was lying to me

I'm not trying to , after my encounter with the eggplant at chase bank, I called them and asked just how much latitude does a branch manager (or for that fact, the bank itself)has in regards to an account they service? the bank, the branch manager and probably any employee can refuse ANY type of Deposit they want, I've heard of people taking their property tax's due down to the courthouse,all in cents, they refused to accept it

Thanks to all for your feedback. I guess I was more surprised, than anything else, at the lack of decent customer service. The teller wasn't outright rude, but she was not friendly at all, which never helps a situation. I'm not a demanding customer by any means, but to refuse someone's payment is never acceptable. The teller should have accepted the payment and asked her manager what to do with the overflow from the vault. If the vault is that small, where a single box of coins will not fit in there, I see that as a problem.
I was a commercial teller for 2 years and have seen some big deposits: 10 boxes of quarters, $10,000 in singles that I had to run through the counter machine and various other tedious deposits. But I never complained because it was my job to service customers and this is what I was paid to do. I would never have inconvenienced the customer by denying their deposit. It is better to inconvenience the bank than a customer.
Unfortunately, I did not have time today, but I will call and inform the manager of the situation. Maybe they will see this situation as a stepping stone to improve their customer service.

Grace has a valid point based on my own experience - "What if they actually had no room in the vault on their shelves? They asked if you could come back the next day no doubt after an armored pickup"

Once I was told the same and it took me over 3 weeks to figure out WHY? Bottom line was that the vault way over the limit in "ABSOLUTE $'s". Ergo they had to ship out. If they took any more in large amounts of coin it would have got the senior teller in trouble for having way too much coin as it would have triggered bells and whistles all over the place.

FWIW - This week one of tellers had a whole bunch of $1 dollar bills and asked me to dump the $1's I was exchanging with him else where and come back with large bills for another exchange. He needed to get rid of about 5k in $1 bills and I helped him out. My perspective on these situations is that these are bilateral agreements as this same teller calls me when there are crisp un circulated $1 bills in his shipments for me to buy and search through.

Yes there are some tellers who are totally moronic and problematic - My answer is move on.

Peace

I have seen the vault in my local CU it will hold 2 boxes of half dollars and little else. I have to pick up my boxes on the day they arrive if at all possible. I don't take coins back to them Small branches just don't have the volume of transactions to warrant a large vault.

Pretty much Spot On.....