So, here is the situation. I recently purchased a rare NGC certified token (Beard Token) and it was attributed very wrongly. Please see the below photos.
According to the NGC slab this token is a Rudenko-10 Novodel. Please see the below reference.
They obviously don't look the same and this token is actually an original beard token of variety Rudenko-2. Please see the below reference.
I contacted NGC about this and sent the token back in and they fixed the attribution error and I got the token back in the mail today. As seen below.
When corresponding with NGC before I sent the token back NGC I specifically asked them if this was going to cost me anything to have this fixed. They said no and also informed me that they would refund my shipping costs to get the token to them. Not only have they not made any attempt to refund my shipping costs, NGC charged the credit card that I had on file with them to fix their mistake. I emailed them about the charge a week and a half ago about the charge on the same email thread that I was corresponding with them before and have still yet to get a response.
At this point I have been charged to fix their lapse in knowledge about this subject matter. That is absolutely unacceptable to me and you can't call this a mechanical error either since one would have to know a lot about the subject of beard tokens to know that NGC got this one wrong. Mechanical errors would have to be obvious. This wasn't obvious and they used a very obscure/rare reference (Rudenko) which only 300 copies exist total. Based on the rarity of the reference book I'm betting that NGC may have not had a copy of that reference book on hand and just certified this token blindly. Now, that is just speculation but at least it makes sense.
After reading the NGC Guarantee it seems that they owe me a bit more than just the shipping and the refunded charge. The token that they originally certified it as according to the Rudenko reference book is significantly rarer at a rarity 4 out of 5 then the token that it actually is at a rarity 2 out of 5. Based on that they should owe me the difference in value between what they certified it as originally and what is actually is in addition to the refunded charge/shipping.
I'm going to send them another email about this tomorrow night and call them on Monday. Has anyone here dealt with an NGC Guarantee claim before? Or have any thoughts on the matter? Please let me know. Thanks.