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Silvertowne Messed Up My Order?

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Ed_B's Avatar
United States
4008 Posts
 Posted 02/16/2012  10:38 pm  Show Profile   Bookmark this reply Add Ed_B to your friends list Get a Link to this Reply

Quote:
Even if they mess up a $2.00 order, good customer service generally dictates that they bend over backwards to rectify the situation, because that could be a $2,000.00 customer later.

Yeah, that was the part that galled me. I'm ALREADY a $2000-3000 per order customer!


Quote:
Quality food, some the best German food you will ever encounter

Sounds good, Hawk. I love German food. I lived in Frankfurt am Main for 3 years and have a number of Germans in my family tree. My maternal Grandfather was born in Germany in 1900 and emigrated to the US in 1908. Sad to say it, but we do not have any German restaurants in our local area.
Rest in Peace
biggfredd's Avatar
United States
9104 Posts
 Posted 02/19/2012  01:25 am  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply
Just a few insights into Silvertowne:

The IRS audited them in the 70s. They said ST was the largest sole proprietorship (unincorporated) the IRS ever audited. The IRS said no business worked on such small margins and claimed millions in taxes due. When they were done, they figured less than $5000 was due.

One day a dealer went there and asked about eight shipping crates over against the wall. They said it was a small dealer's inventory they paid $45,000 for. The dealer wrote them a check for $50,000, neither party opened the crates.

Back when the shop was in the basement, I stopped after a show. Leon greeted me and said "I'd invite you in for dinner, but anyone, including family, who isn't cleared before 5pm Friday, cannot come in until 9ayem Monday." He pointed to a gorilla-guard behind him. "He's here in case I try to bend the rule."
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Silverhawk74's Avatar
United States
3670 Posts
 Posted 02/19/2012  11:35 am  Show Profile   Bookmark this reply Add Silverhawk74 to your friends list Get a Link to this Reply
Ed if you an the wife ever take a trip down this way to the south east, I will take you all there for dinner, you would be blown away I have a feeling, lol....
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Ed_B's Avatar
United States
4008 Posts
 Posted 02/19/2012  6:42 pm  Show Profile   Bookmark this reply Add Ed_B to your friends list Get a Link to this Reply

Quote:
Ed if you an the wife ever take a trip down this way to the south east, I will take you all there for dinner, you would be blown away I have a feeling, lol....

Wow, that's a fantastic offer, Hawk. Thanks for that. Wife and I do enjoy travel but usually limit our trips to the western US. If, by some stroke of fate, we managed to get down your way, we would love to accept your most generous offer.
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biggfredd's Avatar
United States
9104 Posts
 Posted 02/22/2012  10:30 pm  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply

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That is red flags for me, as I can see one rare mistake ONCE IN A BLUE MOON, but two examples of the same CARELESS mistake and only 50% for actually refunding the shipping, that needs to be addressed.....


The sales manager at one of my distributors once told me how errors work. If you have a 98% problem-free record, it's never like every weekly customer has one problem a year.

It's more like 98% of your customers never have a problem, but 2% of them have a problem every. single. order.
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biggfredd's Avatar
United States
9104 Posts
 Posted 02/23/2012  07:27 am  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply

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Same reason I will always look the way of the mom an pop shops first, before the big corporate sell outs of the world....


As I've pointed out, Silvertowne is a mom and pop that grew. I've mentioned that the shop used to be in their basement, but here's something even weirder:

I don't remember if this lasted into the 1980 PM boom, but it was at least into the late 70s. If you wanted to call ST, you had to call the operator and get put through to their four digit phone number. This was a dozen years after the rollout of touch-tone phones.

That's not all. At the end of three minutes, the line went dead. No warning, no explanation, no apologies, no exceptions, just "click". To continue the conversation, call the operator...

Does that sound like a huge corporate operation?
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biggfredd's Avatar
United States
9104 Posts
 Posted 02/23/2012  07:56 am  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply

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And they have like 20 tables, as well as this fantastic guy that plays old style live German according music. Apps, soup, salad, entree, and about 20 to 30 minutes in-between so don't come in a hurry. Quality food, some the best German food you will ever encounter,


Sounds like Schmidt's in Columbus, Ahia. On weekends they have a oompah trio with a squeeze box, big bass, and a two-bah, they even take requests, like "In the back of my old Model T" (lyrics not suitable for ccf, advise by email).
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