No Customer Service

At J & M, for the past 10 years I've been dealing with a customer service rep who's name is Darren. The first thing I do when I call there is ask for him, if he's not working that particular day, I ask when his next shift begins and call him then.
He's fantastic, treats me great and if there are multiple coins of the same date/grade, he'll always Cherry Pick the nicest looking! Tell him I referred you to him, he'll take good care of you.

Glenn

I placed an order with J&M on April 16th. I haven't heard anything since. I've emailed once and got no response, I've called twice and was told both times someone would be calling me back, that hasn't happened either. I will continue to be a pest until my order is complete and will think twice before ordering from them again. I placed an order with colonial acres the same day and my coins have been received, look great and are tucked away nicely in my binder.