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Beware Of Westminster Mint From Madison Wisconsin

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DavidUK's Avatar
United Kingdom
2624 Posts
 Posted 12/26/2012  10:32 am  Show Profile   Bookmark this reply Add DavidUK to your friends list Get a Link to this Reply
I get mad when I see a flight advertised for one price and by the time I pay it is double the basic cost due to surcharges and taxes. Ryan-Air have a £6 administration fee for taking the money online by card, I fail to see how else you can pay for a flight on a website.

Having said that, in this instance there probably alternative means to pay, I know that the bankcharge from "switch" is a flat rate (50pence or something) which is a payment type ussed on debit cards. Bank transfer usually has no charges attached and personal cheques/bank drafts or postal orders are also alternative methods of payment.

If they offered you to use some other method which does not invoke a surcharge then I see no reason for complaint.

Legally you probably have no comeback in anycase though since most adverts for bullion carry smallprint explaining that the price is subject to change. (to allow for fluctuations in metal prices)

I can see your point but in fairness think that calling for a boycott of that company is probably an over-reaction.
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denco7's Avatar
United States
2543 Posts
 Posted 12/26/2012  11:32 am  Show Profile   Bookmark this reply Add denco7 to your friends list Get a Link to this Reply
Obviously these charges are worth it to them, why else would the be willing to invite so much digital bad will. Tasking credit cards is essential to doing business online and in a B&M, but the CC companies really kill the small businessman with fees. It is up to the companies to decide which way to do it. Either absorb these fees into the original price or charge extra. If it was me, I think I would rather offer a " cash " discount rather than charging more for credit card. At the very least do it the way APMEX does it they advertize " as low as " then they are very up front about , you only get this price if you order 20 or more and pay cash. They get to advertize their low price, but at the same time they don't get the bad press for being deceptive.

As far as " it's only 6 dollars , get over it ". Let me see, spot is $30 , 33.95 okay not bad silver goes to 34 I break even, shipping 2 dollars, okay silver goes to 36 I break even. What? CC charges okay, silver goes to 38 and I break even. ( I know the math isn't right , just an example) I totally agree with the OP total price needs to be very visible. The marketplace will eventually take care of this problem one way or another . People will either absorb the fees as " their " cost of buying or this company will realize that too many people perceive them as being deceptive.

Either way my LCS doesn't charge CC fees or shipping fees, thank-you very much.
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tpg22's Avatar
United States
919 Posts
 Posted 12/26/2012  11:56 am  Show Profile   Bookmark this reply Add tpg22 to your friends list Get a Link to this Reply
I would love to find a LCS that accepts CC without a fee. With 2-4% cash back on purchases I would never buy any other way. Any store that does not charge a fee is either a. loosing money or b. making it up by charging higher fees somewhere. The 3 stores I go to don't accept CC. Maybe I will take a few days and expand my market. I already took advantage of the 5% cash back for online purchases this month.
Pillar of the Community
United States
3789 Posts
 Posted 12/26/2012  2:24 pm  Show Profile   Bookmark this reply Add yup7676 to your friends list Get a Link to this Reply
Again, Westminster Mint can charge what they want and whatever fees they choose. Furthermore, I have no axe to grind with them.

What they need to charge and how they run their profits is not my concern and I am not taking an issue at all what they charge and how they make money.

My main point is- If you advertise a product for X price, and you spell out in the Ad the price and terms, then thats the price the customer should expect to pay. None of this "oh btw, theres a surcharge for using a credit card." I am not a mind reader, I buy from multiple dealers, they are all different. All I can go off of is the advertised price.

In no place in their HUGE Ads does Westminster Mint state that using a credit card has a surcharge. Quite frankly, if it said that, I would HAVE placed my order with them.

But to led me to believe that its one price, take my credit info and shipping, and then not tell me theres a surcharge is bait and switch.

Had I not done my math versus the total Jacob gave me, I would have paid unknowingly a surcharge.

So again, I am not saying they cant charge what they want, I am not saying they refused me service, I am saying they had me believing the Ad price was the total price out the door for a handful of coins. The Ad did not have any sort of exclusion, exceptions or any sort of warning that using a CREDIT CARD incurred an additional fee.
Administrator
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United States
326 Posts
 Posted 12/26/2012  3:06 pm  Show Profile   Bookmark this reply Add Admin to your friends list Get a Link to this Reply
This merry go round has run long enough.
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