Mint Distribution Problems. - Coin Community Forum

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Author	Replies: 7 / Views: 1,495
carmykle Pillar of the Community United States 2448 Posts	Posted 10/17/2013 3:01 pm Hi all! Has anyone else received short orders from the mint? My last 2013 AM Eagle (West Point) Silver 2 coin set order was shorted one set. The invoice sent by the mint said two were sent, but there is no way the two-coin sets could fit in the small box. Just received an adjustment form from the mint. For some reason, I don't think this will turn out well for me. Any input gang? Report this Post to the Staff

SelectCoinCanada Valued Member Canada 414 Posts	Posted 10/17/2013 4:06 pm Check the weight of the box indicated by the tracking number on the couriers website, then weigh your set. If the weight of the box is less than two sets this will be your best proof to give to the mint. I imagine the mint has a distribution system that will allow them to check the weight of the box when it left their warehouse. I dont imagine this will be difficult for them to resolve, best of luck! Report this Post to the Staff
carmykle Pillar of the Community United States 2448 Posts	Posted 10/31/2013 2:06 pm Thanks fed_ink85! I took your suggestion and identified the weight discrepancy, sent scans of the box and all lables, and included a one-page description of why I wanted another set. Unfortunately, all the Mint will do is refund the cost of one set. Really wanted that 4th set. Report this Post to the Staff
carmykle Pillar of the Community United States 2448 Posts	Posted 11/06/2013 4:23 pm Great news; not only did the mint credit my CC for the missing set, they sent a new set. Still had to repay for it but it's nice that I have two of my own now. Report this Post to the Staff
LowLife Valued Member United States 368 Posts	Posted 11/06/2013 5:13 pm Good deal :thumbsup: Report this Post to the Staff
Conder101 Bedrock of the Community United States 17884 Posts	Posted 11/07/2013 12:22 am That's how the mint handles returns, the credit your account for the return and then if product is still available they charge for the "new order" and ship. Report this Post to the Staff
SelectCoinCanada Valued Member Canada 414 Posts	Posted 11/07/2013 2:41 pm From personal experince a little homework can go a long way, glad to hear this was resolved relatively quickly! Report this Post to the Staff
CoinCollector2012 Pillar of the Community United States 8137 Posts	Posted 11/07/2013 3:27 pm I am too! Report this Post to the Staff
	Replies: 7 / Views: 1,495

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