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 Replies: 26 / Views: 4,100 |
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Pillar of the Community
United States
2669 Posts |
Quote:
According to http://pages.ebay.com/ebay-money-ba...to-help.html a case has to be opened within 30 days of the estimated delivery date. What timelines should I be aware of?There are 3 important timelines:
- If your item hasn't arrived or isn't as described, you can contact the seller by opening a case in the Resolution Center within 30 days of your actual or latest estimated delivery date.
- You can ask ebay to review the case if you are not happy with the seller's solution and at least 3 full business days have passed since you first contacted the seller about it.
- If you don't escalate the case to us, it will close automatically after 30 days. (We'll send you reminders so you don't forget.)
This is from the US siteThat being said, you should reply promptly and calmly to his inquiry while refusing to refund his money, but do call ebay and tell them what's going on. I doubt the automated system will allow him to open a case - it will more than likely tell him the 30 days to do so has passed. More likely, he's already tried to do it and it wouldn't let him, so he's trying to con you directly into giving him his money back. In any case, you definitely should call ebay about it so that if they get any other complaints, he'll already be on record as being trouble and they can shut him down. |
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Valued Member
Canada
478 Posts |
As a seller myself I often wondered how many times this has happened to me. This just makes me sick! I would suspect that the majority of people are honest but guys like this just make you wonder. He is a flat out thief to say it politely....that is 100% no doubt the same coin.
I would call the cops!! What he did was criminal plain and simple.
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Pillar of the Community
 Canada
5400 Posts |
what a low life........ thanks for sharing! Believe me this has happened to all of us who have been on ebay for any length of time!~ |
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Valued Member
United States
319 Posts |
Quote:
I'm sorry but when I made a purchase I resells the parts as they were when I bought
Yes I sold two parts
I never clean coins
Except that my wife washed because she thought what was rusty
And I did not know at all sending
You are right after checking my records I
well received both piece Free
I apologize to everyone that I misled
this is my most grievous fault
and I apologize to thecoinhunterca
I am not a thief or fraudster I'm legal and honest
Excuse my english I'm not billingual and I work with a translator
pantouffle007
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Pillar of the Community
Canada
972 Posts |
I also sent pantouffle007 a message earlier today on ebay about this issue. I just received the exact same message as PawnS has posted in my ebay message inbox. No need for a refund and hopefully in the future he will make sure before saying an item has not been received.  |
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Pillar of the Community
1844 Posts |
we have the power to stop this and this shows us if we band together we can make things better..Bravo to all who stepped in.  |
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Pillar of the Community
 Canada
1461 Posts |
Thanks for all the support. I've been in online for a few years so this is obviously not the first time I've dealt with this type of an issue. 99% of the time it ends with a refund and just gets written off as the cost of doing business. Saying that, I also try to challenge the obvious when possible (both as a buyer and seller) so that people think twice before chronically doing it and possibly save someone else a few bucks in the process. Myself and another Canadian dealer recently won a case with Paypal when a buyer in Europe claimed a non receipt of goods from both of us (within days). So the theory that you should never bother to challenge ebay for untracked item cases because you will automatically loose doesn't always prove to be true. If you can prove fraud (which is not often) then eBay/Paypal have no choice but to rule in your favor. A bigger problem are the atrocious shipping rates in this country (Canada) which forces most sellers to ship regular post for low value items. You can ship the same light packet envelope domestically in the US for $3 tracked in comparison to $9+ in Canada and $10 anywhere in the world where in Canada it is now virtually impossible to ship a coin tracked around the world for under $40 and upwards of $70 where the tracked packed product is not available. For someone like me who deals with predominantly foreign coins, it's crippling. As far as this buyer, it's blatantly obvious that he knew what was going on. I have thousands of coins and yet I remember most of them, how I got them and what happened to them. Most collectors/dealers will tell you the same. Thanks again. |
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Pillar of the Community
Canada
867 Posts |
Have you told us yet who this guy is so that we can avoid dealing with him ever? ebay name, paypal name, address etc......Con artists usually don't sue for defamation |
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New Member
United States
4 Posts |
The user ID of the alleged fraudster can be found in the link in the first post - for those of you looking to block them.
TheCoinHunter, thanks for sharing.
Edited by BuyBayCoins
07/19/2014 3:29 pm
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Valued Member
Canada
121 Posts |
I agree that Canada Post prices are atrocious. Although I encourage and offer tracked shipping many of the buyer`s invariably go for the cheaper option of standard shipping. One of the more annoying and potentially costly outcomes is that without a tracking number (proof of shipping) Paypal and ebay will always come down in favour of the buyer. I have had buyers, especially from overseas and the US, make a claim for an item not delivered in less than 2 weeks from purchase. They have not allowed for Customs delays or the fact they chose the slowest method of delivery. Once the claim is rolling and YOU are unable to prove delivery you are out of luck! If the person you are dealing with actually receives the item during the process of the claim and is dishonest enough not to let you know then they get their money back and keep the item with impunity. I am now selling with a limit where all purchases or combined purchases over $75 will only be shipped with tracking. This seems to have done the trick for higher priced items and I haven`t had a single claim for any of the tracked packages but this hasn`t stopped for items just under my threshold of $75. I feel that I may have to reduce this even further to $50 and although I don`t want to penalize my regular customers this is the price one has to pay due to the odd crook out there. Footnote: A tracked package that was mailed to Michigan on July 06 arrived today July 19 at it's destination, a total of 13 days. You may think this is not too bad from Canada to the US but here's the rub.... The distance from my address to the recipients is 300km, about 4 hrs by road! Edited by lenver
07/19/2014 6:43 pm
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Valued Member
United States
337 Posts |
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Replies: 26 / Views: 4,100 |
First Page
Posted 07/18/2014 8:20 pm
