Mint Policy Change On Face Value (20 For 20)

I believe the RCM changed its policy so as to block people from becoming high level MCs simply by buying large quantities of these coins. For example, just buying ten $200 coins will instantly give you Platinum status. With this new policy, you can still make silver and gold MC status just by buying x for x coins. Anything higher than these levels would be much harder.
Especially Platinum Plus ($5000).

The FV standing order e-mail that I got in December suggested that hard limits would not apply but left room for my rep to notify me if he couldn't fulfill my request. Seemed pretty clear then and now.


" HOUSEHOLD LIMITS

As you may be aware, our website may sometimes set limits on individual coins. Dealing with an account representative gives you more flexibility in being able to order more than the advertised limit. With that in mind, please include your desired quantity regardless of any limits you may have seen. If there are any issues with your request, I will notify you."

If you really want more than 5, then obviously you can get around that. Not much of an issue IMO.

Yes, I too, pre-ordered all the face value coins for 2016 in December per my rep's email. At that time, he thanked me for my order. A few weeks ago, I noticed that all my orders had been changed to the household limit.

I was not even advised.

Honestly haven't had an issue with the X for X subscriptions... my rep seems to be able to "work around" limits.

What surprised me, though, was a "hard limit" on circulation packs (special loonie, toonie, quarter packs). Despite these items being lower in value (hence the MC "abuse" being a non-issue), circulation packs were absolute with mint-enforced limits.

I found this rather strange...

P.S. I completely agree with comments about "informal handshake deals". I own my own business and anytime I promise something, my word is as good as a pure "gold" coin.

But sales reps do not own RCM and there's a huge difference. Their job is to abide by RCM policy while leveraging their direct relationship with their client base.

Has anyone asked their rep why the limits were implemented? If a rep has no idea then their role could best be described as RCM order taker.

That doesn't sound like a good reason, more like a poor excuse for a rep. LOL!

But I agree with you, CC&C provides excellent customer service. Perhaps it's the difference in environment between private business and a large Crown Corp that's rife with bureaucracy compounded with antiquated attitudes. Not long ago I sent an email inquiring about a case for a series, complete with my name, address and account #. It took over a week for someone to reply --- instructing me to phone the customer service #.

@wildflowerAB

You are absolutely right on about the answer being a "poor excuse"! I do not blame the rep though because I know what it is like to work for a very large corporation: especially when the accountants start running the show. He is not just an order taker. He is someone who works for a living to provide for his family and needs to follow, as you say, "antiquated rules" and I know that he is willing to do whatever it takes to make me happy within the boundaries RCM places on him.

Two weeks ago I sent an inquiry about Master Club status, where it states "to contact" us on any questions regarding the programme. No reply. A week later I inquired about my inquiry and still no reply. What a joke. Again, another government run corporation where they can do whatever they like and respond when they feel like or simply have no one qualified to answer what I was questioning or even better, no one knows the answer. LOL.

Someone mentioned that RCM and banks are taking a big hit on people returning these face value coins and achieving higher Master Club status by only ordering these types of coins in order to get the advance notice so they can buy the "hot" coins. If this were your business would you want to reward them with free items, when all they are doing is playing a game with the RCM?

Face value coins should not count towards Master Club status. This is the only way to weed out their non profit clientele from taking advantage of the system. :))))))

What I mean by "order taker" is an employee who, for whatever reason, is so distanced or shut off from company strategy that they only do what their told to do -- take coin orders.

While RCM is a profit-driven crown corporation, without customers they'd be out of business. By implementing XforX limits, there still should be some benefit that can be communicated to MC members - ie (save you money) through reduction of costs in XforX being perceived as "quick cash" as opposed to "collector coins", those costs will not have to be added to future issues or (increase your buying opportunities toward MC offerings) through limiting access to MC levels by others who have in the past may have qualified only by purchasing XforX.

Reps/salespeople who respond to customer concerns by "blaming" the boss with a hands in the air attitude don't increase customer satisfaction. Neither does one who might use devious means to "work around" policy because surely their employment will not last for long.