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 Replies: 35 / Views: 5,513 |
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Pillar of the Community
United States
1298 Posts |
Had to switch to my MacBook Air from the iMac (needs new HD). Now the Remote Shooting with the EOS Utility doesn't work. The "Canon settings/Remote shooting" is grayed out. I have tried everything I know to get this to work, but no success. Need help. Thanks.
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Pillar of the Community
 United States
4038 Posts |
I'm not a Mac guy, but you might need to upgrade to a newer version of EOS utility.
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Pillar of the Community
 United States
1298 Posts |
Thanks, Ray. My desktop is a Mac, but I don't know if I have the upgraded version on the laptop. Can I go to the Canon website and do this?
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Pillar of the Community
United States
1298 Posts |
Upgraded to the latest version, and am able to use the software. Thanks again, Ray.
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Pillar of the Community
Canada
2784 Posts |
hello ham EOS Utility mind shut down as well. I have windows 10 on my computer. I had to upgrade EOS Utility. to digital pro 4 as well. according to the tec that help me. there is going to be a lot of programs. that will no longer work in the further. I find this digital pro 4 has a bite of a learning curve to it. but I does work hope you have good luck with your program.
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Pillar of the Community
United States
1298 Posts |
Weird things are happening. Now the settings on DPP are on manual even though the camera is set to AV. How can I get the DPP settings back to AV?
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Pillar of the Community
United States
1298 Posts |
All is well now-installed more updated software.
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Pillar of the Community
United States
1298 Posts |
Apple came out with a new (updated) operating system-Sierra. Now my Canon remote shooting does not work. I went to Canon's website to get the new drivers and software, but they do not have it for Sierra. Any suggestions, as I have spent hours and hours using Canon's remote shooting and DPP software. Thanks, Ham.
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Pillar of the Community
United States
1298 Posts |
I contacted Canon and received the following reply. Looks like I will have to wait until the end of October.
From: Camera Support <eoscamera@cits.canon.com>
Subject: Re: Email Support Form Message [ET-7136261055664434524]
Date: October 22, 2016 at 5:15:48 AM MST
To:
Dear ,
Thank you for contacting Canon product support. I understand that you have questions regarding the Canon software update for Mac OS Sierra operating system. I can address this for you.
We have not posted the software updates on our website yet. Please check closer to the end of October for the EOS Utility updates. We apologize for any inconvenience this may have caused as a result of these missing updates. We appreciate your patience and understanding as we work diligently to resolve this matter.
Please let us know if we can be of any further assistance.
Thank you for choosing Canon.
Sincerely,
Trevis
Edited by Ham1947
10/22/2016 08:50 am
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Pillar of the Community
United States
1298 Posts |
I would like to do some work now, what might be some alternatives to remote shooting to my computer until Canon posts the software updates? Thanks, Ham.
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Pillar of the Community
 United States
4594 Posts |
It likely won't help - pretty much all of the 3rd party solutions use the Cannon library for their interaction with the camera. If the new OS broke something at that level, until Canon fixes (works around) the low level problems, you are toast...
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
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Pillar of the Community
United States
1298 Posts |
BStrauss3, that is horrible news! Canon has in the past made available fixes for Apple's new operating system updates. I see no reason why they shouldn't this time also. We shall see. I might have to revert to the previous operating system.
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Pillar of the Community
United States
4594 Posts |
It takes time to get software certified and many manufactures are reluctant to use anything except the released version for development/testing (given the last minute 'little' changes snuck in I can understand that). So a delay of a month or two is not uncommon.
-----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ |
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Pillar of the Community
United States
1298 Posts |
I am downloading the previous operating system as I write this. Should be completed in a couple days. Yes, it takes that long via Apple Store. Thanks BStrauss3 for your input.
Edited by Ham1947
10/24/2016 7:33 pm
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Pillar of the Community
United States
1298 Posts |
As it turns out, I received some bad advice from a couple of Apple techs. There is a drawn out procedure to remove the present operating system and replace it with the one that works with Canon software. I will be contacting Apple this afternoon to start the process.
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Pillar of the Community
United States
1298 Posts |
My session with an Apple tech has restored the previous operating system and all is good! Ham
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Replies: 35 / Views: 5,513 |
Posted 08/21/2016 1:26 pm
