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Rest in Peace
biggfredd's Avatar
United States
9104 Posts
 Posted 07/19/2008  08:17 am Show Profile   Bookmark this topic Add biggfredd to your friends list Get a Link to this Message Number of Subscribers
Ever use ebay Live Help?

For years, I've been saying it is Artificial Intelligence that recognizes keywords, and you're talking to a machine. Here is absolute proof:

http://www.imageox.com/image/299427-stock.jpeg

Here's the part that even the stupidest CS rep would NEVER say:

Daypipe: Regarding buyer protection you are telling me that if I purchase stock with PayPal and the stock turns out to be not as described meaning it tanks lower then my purchase price or I find it a poor investment then I can file a item not as described for a refund of my original purchase price?

Vincy K: Yes, you are absolutely correct.
Pillar of the Community
tights24's Avatar
United States
2254 Posts
 Posted 07/19/2008  09:13 am  Show Profile   Bookmark this reply Add tights24 to your friends list Get a Link to this Reply
Very interesting biggfredd. My guess is that this type of service probably answers 80% of the questions that they do get though, so I can't blame them.
Pillar of the Community
snowman's Avatar
United States
1840 Posts
 Posted 07/19/2008  09:56 am  Show Profile   Bookmark this reply Add snowman to your friends list Get a Link to this Reply
I've never used Live Help, but I doubt it is a computer.

Obviously this guy thinks he is clever and intends to trap the customer service rep. Frankly I think that the representative did an excellent job of not being sucked in by this clown:


Quote:
...then I can file a item not as described for a refund of my original purchase price?


There is no commitment here. He can file a claim. How far do you think he'll get?
Rest in Peace
Parklane64's Avatar
United States
2668 Posts
 Posted 07/19/2008  5:06 pm  Show Profile   Bookmark this reply Add Parklane64 to your friends list Get a Link to this Reply
Veeerrrrry interesting.

Does anybody else hear that sucking sound when they use ebay or PayUs?
Rest in Peace
biggfredd's Avatar
United States
9104 Posts
 Posted 07/19/2008  11:42 pm  Show Profile   Bookmark this reply Add biggfredd to your friends list Get a Link to this Reply
"I've never used Live Help, but I doubt it is a computer."

I've used it often, and there is do doubt in my mind that it is a machine. Way too pauses while it searches its data banks forsomething that matches, and entirely too many requests for information like "what is the auction number?" when the information is already on the screen, but not where it's expecting to look for it.
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