| Author |
 Replies: 20 / Views: 3,017 |
Page 2 of 2
|
|
|
|
Pillar of the Community
Australia
7096 Posts |
File a "significantly not as described" dispute via paypal and supply images from the listing and images of the coin received  |
|
Pillar of the Community
Canada
3733 Posts |
there is no such thing, as no returns..a seller can say that, but they have to accept a return, if a customer requests it..or they have to offer a refund or partial refund without getting the coin back..no such thing as no returns accepted..they can say it they just can't enforce it..
|
|
Pillar of the Community
United States
7375 Posts |
Yeah, I'd fight that one. Just do due diligence, and you'll probably win. Seller doesn't want neg feedback. Bait and switch is a no no. Just put that in your feedback comment  If paypal is attached to a credit card, you can also fight it that way. |
|
Pillar of the Community
Australia
7096 Posts |
can you post both the sellers images and your own here?
|
|
Pillar of the Community
 Canada
2366 Posts |
@silverwolf - the point here is that isn't true. ebay has backed the seller and refused the return request because it's 'not a graded coin'. Took them all of about 5 minutes to make that decision. Also note that there are NO exceptions listed in ebay's description of their money back guarantee however they have quoted a specific exception to justify their decision. @edweather - Seller already has the negative feedback on those specific items. Is working hard on getting more for the rest of the items in the order as well though  Never got the promised call back from ebay this morning so will try one more time this evening and then the next call is to the credit card as you say. @trout1105 - will try to do that this evening |
|
Pillar of the Community
United States
8517 Posts |
If he won't take back the wrong item then hammer him with a negative feedback.
Oregon coin geek.....*** GO BEAVS ! ! ! ***
|
|
Pillar of the Community
United States
7375 Posts |
So are you saying you already left negative feedback for the item you started this post on?
|
|
Bedrock of the Community
United States
94367 Posts |
Well, good luck. Certainly buying without return privileges is not a goo idea, but ebay's position on this is way out of line from my experiences. |
|
Valued Member
Canada
458 Posts |
yes avoid dealers like that all the times.
|
|
Pillar of the Community
United States
4085 Posts |
Pictures would help but if it is as you described, I would be clear to tell ebay that you believe you received a different coin than was pictured - i.e., not the same coin. |
|
Pillar of the Community
Canada
2366 Posts |
Sellers single image  Item description (complete) THESE BEAUTIFUL FINE SILVER CANADIAN DINOSAURS: 2013 $20 BATHYGNATHUS BOREALIS MINTAGE 4445/ 8500 & 2009 $4 TYRANNOSAURUS REX MINTAGE 00258/20,000. THIS COIN COMES WITH ITS ORIGINAL CASE AND BOX.CERTIFICATE OF AUTHENTICITY. My best attempt at showing the discolouration. Sorry, not much of a photographer. Also note that it came in a damaged, unlabelled sleeve instead of the original box.  |
|
Pillar of the Community
Canada
2366 Posts |
OK. Apparently the appeals have been decided in our favour. The person I spoke to this time said that it should have been decided in our favour the first time as the discolouration/damage is not mentioned in the listing anywhere as you see above. Personally I suspect the person who first closed the cases got them just as their shift ended and didn't even bother looking at the listings but that's a personal opinion. The person I spoke to this time also said that, to his knowledge, there are no specific exceptions to the Moneyback Guarantee. So the first person was doubly incorrect by citing one as the reason for dismissing the return request. On a separate note, you basically have to lie to ebay to get through to a real person to actually make the appeal. I couldn't find anyway to submit it online and using the Contact Us option wouldn't even give me a phone # for any option I tried related to return requests or damaged items. Then the automated answer phone system just looped me around when I used the word 'Appeal'. |
|
Pillar of the Community
Canada
2366 Posts |
@edweather - Yes. In total we bought 7 lots (13 coins). So easy enough to leave a couple of negatives when the returns were refused by the seller and still have a few more in reserve.
Funnily enough, we've bought from this seller half a dozen times before with a total spend of a couple of thousand without trouble. But instead of admitting a mistake this time the seller went into deny/deflect mode, burned a few bridges and then called in napalm strikes on the rubble. One can always hope that upon reflection they will recognize how much it has cost them and do better with their next disgruntled customer. Which won't be us of course. If you make a mistake and fix it we don't blame you and continue to buy. If you make a mistake and make no effort to fix it then we don't ever go back.
|
|
Bedrock of the Community
United States
17884 Posts |
Glad to see they reversed themselves. If they hadn't it would have represented a significant change in their policy. In the past a significantly not as described has always resulted in an automatic finding in the buyers favor. (This is why we say there is no such thing as "No Returns" on ebay.) |
|
New Member
United States
9 Posts |
I'm glad you won your appeal based on the box not being the original box and that the seller is a no returns seller, but as far as the coin I don't see any difference from the seller's photo and your photo. The discoloration is in the seller's photo. Again, not saying a return shouldn't have been granted. Just pointing out that detail as I see it.
|
|
Page 2 of 2
|
Replies: 20 / Views: 3,017 |
Page 2 of 2
|
First Page
Posted 10/14/2016 08:02 am
