March 2017 RCM Releases

Having a rep is not always great. I would have missed out on the MC Voyageur if I had relied on my rep because it was sold out before he notified me of it. I ordered on-line the day before his e-mail notification. He also dropped the ball initially on the Parliament MC coin though did come through in the end.

And I asked him Thursday to order the coin packs. Still have not heard from him and the order is not on my account.

The biggest problem with using a rep is it's a single point of failure. If he/she is out of the office or not responding, you may miss out. It's also inconvenient. Much easier to just order on line.

Of course the advantage is being able to order over HH limits sometimes. But alas, I'm not going to make MC this year...first time in over a decade...so bye bye ordering from the Mint. Dealers are simply a better alternative now, even with the cost of shipping.

I buy enough to have a rep and have twice declined; if I'm spending the required $5000/year I should have the same benefits as other PP members.

I thought to have a rep you had to spend xx $ to make it to MC

I received another call from RCM offering the assistance of a rep and I've decided to give it a try to see if there's any worthwhile service provided. Here is what was listed in the email as the benefits;

The Benefits of an Account Manager

1.    More Advance Notice 
  By dealing exclusively with me, you will receive 24 hour advance notice in addition to the existing advance notice you are currently receiving.  For example: if you currently receive advance notice on Tuesday, you will now be receiving it on the Monday.  This ensures you are among the first members in your respective tier who are given the opportunity to place orders for hot, new coins thereby avoiding a missed opportunity.
 
2.    Exclusive Access To Information Regarding Hot, New Coins
         As you know, some of our coins sell-out faster than others. Given my knowledge and expertise, I am able to quickly identify which coins will be fastest to sell-out. This will give you the necessary insight to facilitate the decision-making process. 
 
3.    All Your Needs In One Place
       Managing your collection can sometimes require a bit of help. Any issues, concerns, or feedback, can all be directly handled by me to ensure consistency and grade of service. 
 
4.    My availability
       You may reach me at either my office or cell number listed in my signature. I am at the office weekdays from 9am-5pm. If calling outside these hours, please call my cell phone.  You may also send me a text message.
 
5.    FULL HD Launch Videos
       Often times our coins are not well represented by the pictures being used on the website.  This is due to the fact that the images are digitized, and are no longer a true depiction of what the coins actually look like.  I will be including full HD videos of most of our coins which will give you a true representation of them.
 
6.    Proactive SELL-OUT ALERTS!
       I will be sending you SELL-OUT ALERTS! For products recently released products which are on the verge of selling out.  This will avoid the frustration of missing out on an opportunity that was otherwise forgotten.
 
*Requirement For Service Eligibility*
       In order to qualify for the service, only 1 thing is required of you as a customer.  Simply place all your future orders through me, either by sending a quick email with your order, calling, or texting me as it is impossible for me to manage orders placed through the website. 

"You may reach me at either my office........."

Onecad it would be interesting if you asked your "Account Manager" for an appointment to discuss your purchasing intentions at that "office". lol!

These reps are on commissions they generally invite you to join when you spend too much at the RCM, like over 5000 bucks, not to be crass but why would they bother with someone wanting to order a 2.50 items.

I think commissioned reps also works as customer service reps on the phone. In between new releases, there is little work for them. I remember someone on this forum saying they wanted a rep and the customer service person they were talking to on the phone offer themselves as a rep.

Its possible reps get a base salary, in addition to commission.

I think they flag people who spend a lot of money at the RCM, not necessarily $5000.

I got my rep when I bought a few of the 1912-1914 Bank of Canada Gold Hoard coins. I bought around $2000 of the coins. A few weeks later I got an email and then a phone call from a rep asking how he can help me. He ask me about my coin preferences.

So, if you bought a Kilo coin or other high ticket item, there is a good chance you will get a rep, one way or another. Buying $2.50 coins certainly won't get you a rep.