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 Replies: 30 / Views: 3,427 |
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Pillar of the Community
United States
1767 Posts |
I bought (not an auction bid) a few items on ebay the other day and I am not sure if I should submit a feedback for the transaction now, even though I haven't received these item. I checked the feedbacks and I saw that the 'seller' added a feedback on our transaction. ebay sent me a receipt with the tracking number and I checked and it hasn't even moved. So, when should the buyer (me) submit a 'feedback'? Thanks, mila_ ***Edited by Forum Dad to move to ebay discussions*** |
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Pillar of the Community
United States
827 Posts |
after you have received and inpected the item and have made up your mind that it is indeed what was advertised or not and then and only then you should leave feedback as a buyer.
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Valued Member
United States
69 Posts |
I generally wait till I get the item I bought so I can judge how long it took to ship, how well it was packed, did it match the description that I bid on, etc. There is no hard and fast rule as to when feedback should be given and in fact sometimes it isn't given at all. I had one seller ask me not to give feedback. Ok, I didn't. Anyway, that is what I do. Hope this helps.
tony
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Moderator
 United States
6563 Posts |
I view feedback as making a transaction complete. If I'm the buyer I don't leave any until I receive the item and it's okay. As a seller I don't leave feedback until I get feedback.
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Pillar of the Community
 United States
1767 Posts |
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Moderator
 United States
23731 Posts |
I usually wait until I receive the item also.
Knight of the Coin Table#56
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Pillar of the Community
United States
1984 Posts |
quote:
If I'm the buyer I don't leave any until I receive the item and it's okay. As a seller I don't leave feedback until I get feedback.
My policy is roughly the opposite. As a seller, I do my best to leave feedback as soon as I have received payment because the buyer has fulfilled her obligation to me and it is up to me to meet their expectations and earn my positive feedback. As a buyer I don't leave feedback until it has been left for me. If a seller tells me they will leave me positive feedback once I leave positive feedback for them, I inform them of my policy. It actually saves me from having to leave a lot of feedback. |
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Moderator
United States
6563 Posts |
That is an interesting take on the matter. One of the reasons I give Feedback 2nd as a Seller is that if someone has an issue they are more inclined to deal with me to resolve the issue. If I have already given good feedback and the item gets damaged and they instantly go with a Neg on me....I'm kinda burned. And I feel it's more of an accepted practice across the board with most of ebay users IMO |
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Pillar of the Community
United States
717 Posts |
As halfabusterisbetter said, once the buyer has paid, he's done his end of the deal. I leave feedback immediately. My feedback reflects the quick payment & "smoothness" of the transaction. As a buyer, I wait to make sure the Item is "the real deal." I would never leave feedback until the Item is received by me & "checks out." My feedback reflects quality of Item as advertised, speed of delivery, & again, "smoothness" of the transaction. As a buyer, I recently left the seller feedback for purchases, weeks after the transaction, while I waited for the Items to be Certified & authenticated as real. I emailed the seller after I received the coins back from the TPG, apologized for & explained why the delay & left positive feedback. He reciprocated & returned the favor. |
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Forum Dad
United States
24176 Posts |
quote:
As halfabusterisbetter said, once the buyer has paid, he's done his end of the deal.
Far from it. The buyer has more responsibility than just paying in a timely manner. It is also the buyers' responsibility to read the auction listing and understand what they are buying. We used to think the way you do and leave feedback when payment is made. We will give you one example of many reasons why we don't any more. We used to sell records on another ID. I don't know if you are familiar with the sales of LP's or not but sometimes the covers are notched, meaning that at one point they were a return. Collectors need to know this when purchasing it because a lot of them don't want the notched covers. We listed an LP with a notched cover. We stated clear as day in a red, bigger font than the rest of the description that the cover was notched. In addition, it could be seen plain as day in the 576 x 576 photo. We left him a positive when he paid. He left me a negative when he received it that said "NOTCHED COVERS NEED TO BE STATED IN LISTING. BAD EBAYER." Did he deserve the positive I gave him for quick payment? Absolutely not. This is only one of many examples I could give you. |
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Pillar of the Community
United States
1984 Posts |
The biggest problem with the ebay feedback system is that it takes something irreducable in numeric terms and put it into a catch-all percentage that is absolutely meaningless. You have to dig deep to find out if the positives were REALLY positive or negatives disguised as positives because one party was fearful of retaliatory feedback. It's a terrible system, in my opinion. |
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Forum Dad
United States
24176 Posts |
quote:
It's a terrible system, in my opinion.
Yes it is, and it will never be good. It's impossible. If you hide who it came from there will be no accountability and your competition will bury you in bad feedback. There is no good way it can be done, IMO. If you do the "hide both until both are left" scenario that a ton of people all across the Internet think would be perfect, people will just stop leaving feedback. |
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Pillar of the Community
United States
717 Posts |
Bobby, I thought I was confirming to the buyer that payment was received & thanking them for the transaction, & that was basically it. I guess I was wrong. As an ebay seller newbie, I really appreciate your feedback. Live & learn! BTW, not to change topics, & it's probably best posted elsewhere, but briefly, since I see you doing it here: How do you make that: quote: 2 lines & the persons quote, etc. I don't seem to have that option or don't know where to find it. I"m using Firefox. Also, your next post is #1900. Congrats! quote:
I put this here so you can look and see how it's done. 
Edited by yechi7
06/06/2007 12:25 am
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Forum Dad
United States
24176 Posts |
quote:
Copy the text you want to quote, paste it in the post box, highlight it, then click the  button.
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Pillar of the Community
United States
1984 Posts |
I don't blame you for changing your policy. Some people aren't going to be happy no matter what, but I have been fortunate not to have run into anyone like that yet. Also, since I don't put much faith in the feedback system, I try not to spend too much time dealing with it. I don't sell a lot so the same issues haven't arisen for me as they have for you. Believe me, I've thought about it at least as much as you have and I can't come up with a way to make it work the way it should either. You can tell ebay is at least aware of the problems since they instituted the star rating thing, but that only adds another layer with little utility. The best solution I have been able to devise would be to have a flag system instead of a positive, negative, neutral. The system would allow the feedback rating to be changed until the transaction was complete to both parties satisfaction or was elevated to a dispute/claim. It's absolutely horrible that a non-paying bidder could leave a negative and trash a seller's rating. Unfortunately such a revamped system would require more monitoring and more money which ebay would likely not be willing to spend. |
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Forum Dad
United States
24176 Posts |
They should come up with some star ratings for the buyer too.
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Replies: 30 / Views: 3,427 |
Posted 06/05/2007 9:16 pm
