Dilemma - Bank Took $100

I have had this happen to me before as well. Granted it was only a $10 loss to me and since the bank was 40 miles away from my house, it would not have been worth the gas to go get the $ even if they admitted their error. I hope you the best of luck on this one.

It is the customers and the banks responsibility to make sure the money is correct. Currently it seems maybe neither did this.

SD my opinion would be that the fault lies with both you and the teller. Yes the teller didnt do their job and if they pocketed the extra money should absolutely be fired. At the very least not counting out the money is almost certainly a violation of bank policy. That said you do have a responsibility to also make sure the transaction is accurate and by leaving essentially said you agreed with what just happened.

Mistakes do happen. The teller may have made a mistake, you may have or both may have. If its just a simple mistake the teller should be retrained to always count the money out, everyone deserves a 2nd chance.

For this situation though I dont think its fair to either party to lay the blame solely on one person or the other or assume anything more than a mistake happened until otherwise proven on the tape. Its in the banks best interest to make sure all transactions are accurate and I am sure they will review the tape if for no other reason to make sure the teller isn't stealing from the bank.

After they look at the tape if you did make a mistake say youre sorry and thank them for their help. If the teller did or stole the money and they fix the situation thank them for righting a wrong. Regardless just remember whatever manager or security person you deal with isn't the one that started all this and be respectful and polite when dealing with them (which will make them more likely to help) unless they give you a reason not to be.

Either way hope they find out what happened one way or another and if they refuse to check the tape I would find a new bank to deal with. Either way good luck and hope that whatever happened gets found out soon

WOW! That sucks!

Having worked in retail for a good number of years you would be amazed at what people will do when they think they can get away with something. I am not saying that is what happened here but it is dangerous to assume anything. There are only 2 possibilities here if they balanced the drawers at the end of the night. Either, he gave the teller $200 and she or someone else at the bank pocketed it OR he thought he handed her $200 but in fact gave her $100 and the money went unaccounted for elsewhere.

I hope he is able to figure it out because no matter what your means this type of thing can eat at anyone.

I as a business owner would never allow a customer to review the security tapes with out a court order . It opens them up to a whole another set of liabilities.

The girl may have robbed you IDK but unfortunately I think you are just SOL on that hundo.

Take it as a learning experience and move on.

GL

Update.

I want to thank you all for your comments and corrective criticisms.

I admit, I did make some mistakes here. Do not think I am placing blame solely on anyone here. I should have been more responsible to make sure the transaction was correct on my end. Once I received the $100 in dimes, I should have stopped, think, and made sure everything was square.

I vividly remember the event. The Saturday previous I made a withdrawl at a Chase ATM across town for $200 specifically for this occasion. I stuck the money in my wallet and sat on it until that time 3pm on Monday when I pulled out all the cash on my wallet ($200) and placed it in the metal till under the bullet proof glass. I would think a camera could pick up the difference between 5 and 10 $20 bills. In hand there is a significant difference.

Adding to the comment about jeapordizing her employment, well, I've been going to this branch now for 3 years+ and since I had my baby boy in October last year, I had not gone to this branch since October. When I came back this gal, whom I've never seen before was there. I know she is new, at LEAST 6 months, probably earlier. So lets assume that shes new considering the facts. I think since I DID NOT notice the fact that I gave $200 when she gave me $100 would make things really EASY for her to pocket this money. And it does explain how every till was balanced at the end of the night.

Mind you, there was not receipt for this transaction either. I gave cash, she exchanged for coin. Again, I AM CERTAIN< NO DOUBT in my 28yr old mind that this WAD of cash was $200 not $100. there is a difference, we can all agree.

Yesterday I accepted the fact that this was going to be an SOL experience and I'm gonna have to live with this $100 mistake. I asked them yesterday to please review the tapes. Practically begging them, saying that this HAD to prove I was telling the truth. I mean why would I want them to look at the cameras if I was telling the biggest con imaginable to me! You think I want them to catch me stealing/lying? Of course not! I know I had $200!! So, I never heard back from her that day, until just 20 min ago!

Well, today the manager called me and said they were going to open up an investigation!! That was it. So, right now I am pretty excited that they are even looking any further into this!

I hope these security tapes show something! I know a lot of bank cameras only focus in on the customer because of security reasons, but I would think that it would at least show that I gave more than 5 bills! AND would show her counting out 10 bills! did I mention? yea, I never saw her count any money in front of me... as soon as I got the $100 I said thank you and left.. anyway, that will also show up in these tapes...

Either way this plays out, I am just thankful it wasnt more money. If the tapes reveal something in my favor, thank God! If they dont show anything I will and have accepted the fact that its lost already. Honestly, I have already moved on, but this is just a plus right now.

I will let everyone know what happens when it happens!

Chad