Interesting Ebay Experience

OK. Apparently the appeals have been decided in our favour. The person I spoke to this time said that it should have been decided in our favour the first time as the discolouration/damage is not mentioned in the listing anywhere as you see above. Personally I suspect the person who first closed the cases got them just as their shift ended and didn't even bother looking at the listings but that's a personal opinion. The person I spoke to this time also said that, to his knowledge, there are no specific exceptions to the Moneyback Guarantee. So the first person was doubly incorrect by citing one as the reason for dismissing the return request.

On a separate note, you basically have to lie to ebay to get through to a real person to actually make the appeal. I couldn't find anyway to submit it online and using the Contact Us option wouldn't even give me a phone # for any option I tried related to return requests or damaged items. Then the automated answer phone system just looped me around when I used the word 'Appeal'.

Glad to see they reversed themselves. If they hadn't it would have represented a significant change in their policy. In the past a significantly not as described has always resulted in an automatic finding in the buyers favor. (This is why we say there is no such thing as "No Returns" on ebay.)