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New1954's Avatar
Canada
1027 Posts
 Posted 10/29/2016  08:41 am  Show Profile   Bookmark this reply Add New1954 to your friends list Get a Link to this Reply
@justsilver

I agree that that the RCM cannot satisfy all customers.

They should at least satisfy MOST of the ones they do have who spend lots of $$$$$$$'s with them and they can't even do that.

I believe what is happening is that the website operators and the actual physical staff at RCM are separate entities and they are starting to clash.

I have on numerous occasions caught so many errors on the "copy" description) of items being sold. I send the question and the website's reply is ("good catch"). Seriously if the website can't even get the wording right, how on earth can they manage to get the sales ordering right?
Pillar of the Community
Canada
5324 Posts
 Posted 10/29/2016  08:56 am  Show Profile   Bookmark this reply Add john100 to your friends list Get a Link to this Reply
Colonial Acres is not even a RCM dealer and is offering 5% discount on many RCM products to their best customers, CP probably the RCM largest dealer doesn't seem to know how to negotiate a good deal if those CP binders are true. I have asked a rather large GTA RCM dealer a few years ago and they said the markup is up to 30% depending on volumes.
Pillar of the Community
Canada
5324 Posts
 Posted 10/29/2016  09:08 am  Show Profile   Bookmark this reply Add john100 to your friends list Get a Link to this Reply
The whole intent of this coin was to reward the best customers, the intent was right with the reps being a hard limit of one to the first few tiers, then for some stupid tech error they release onto their web with no limit, started to cancel some doubles orders and created this sad taste to many high level mc. As mentioned this is a special reward coin just mint the magic number and offer it only to your higher mc and no dealer allocation. in the end it's the RCM's own mishandling that created grief for so many.
Pillar of the Community
Canada
2845 Posts
 Posted 10/29/2016  09:11 am  Show Profile   Bookmark this reply Add wildflowerAB to your friends list Get a Link to this Reply

Quote:

RCM would rather sell directly.



How do you know this?
Pillar of the Community
Redzapsid's Avatar
Canada
1571 Posts
 Posted 10/29/2016  09:18 am  Show Profile   Bookmark this reply Add Redzapsid to your friends list Get a Link to this Reply
If the final selling price is the same, I would imagine the mint would rather not split the profit.
Pillar of the Community
Canada
2845 Posts
 Posted 10/29/2016  09:22 am  Show Profile   Bookmark this reply Add wildflowerAB to your friends list Get a Link to this Reply

Quote:

...in the end it's the RCM's own mishandling that created grief for so many.


@ John Yeah, same fiasco as with the Voyageur 2oz. It appears RCM's selling channels including selling by a rep, online and by 1-800phone are not interconnected.


Quote:

I believe what is happening is that the website operators and the actual physical staff at RCM are separate entities and they are starting to clash.


@New1954 it sure seems something is amiss. I've also had the hunch that RCM outsources the practical components of NCLT marketing, selling and servicing, other than the actual minting,
Pillar of the Community
Canada
2845 Posts
 Posted 10/29/2016  09:44 am  Show Profile   Bookmark this reply Add wildflowerAB to your friends list Get a Link to this Reply

Quote:


If the final selling price is the same, I would imagine the mint would rather not split the profit.


RCM sells wholesale by large volume to dealers at whatever price RCM deems is profitable. Wholesale prices are always lower than. retail prices. RCM reduces expenses - cost of sales (rep) fees, ordering, packaging, shipping etc, by filling deliveries of 100 or 1000 items in one box as opposed to a sales force selling to 100 or 1000 customers.

I can understand why customers want to buy NCLT from wherever they feel their business is most valued, but RCM is still manufacturing it and profiting from the sale, regardless of where it's bought from. RCM does not compete with dealers, they supply them.
Edited by wildflowerAB
10/29/2016 09:46 am
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MoneyPenney's Avatar
Canada
2984 Posts
 Posted 10/29/2016  5:32 pm  Show Profile   Bookmark this reply Add MoneyPenney to your friends list Get a Link to this Reply

Quote:
I thought it was 15% discount and not 30%


Local post offices have brochures for advanced ordering for the coming month. When they show them to me I see the discounts range from 10-15%.

If these small post offices, often mom and pop operations, can get 10-15% discount I would think big dealers like Gatewest and CC&C can get much higher discounts since they order thousands of coins a year. I would think 20-30% discount is the within the range for large volume buyers.

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New1954's Avatar
Canada
1027 Posts
 Posted 10/29/2016  5:35 pm  Show Profile   Bookmark this reply Add New1954 to your friends list Get a Link to this Reply
Canada Post is the RCM's largest client. I, too, have seen the markup sheets. It states 15%.
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MoneyPenney's Avatar
Canada
2984 Posts
 Posted 10/29/2016  5:44 pm  Show Profile   Bookmark this reply Add MoneyPenney to your friends list Get a Link to this Reply

Quote:
It appears RCM's selling channels including selling by a rep, online and by 1-800phone are not interconnected.




Reps have an allotment of coins they sell to their customers. Once they run out they can't dip into other inventory right away for hot coins.

I remember my rep told me to order the 2014 Gold Superman coin online because he could not fulfill my order. The best he could do was to place me on a wait list.
Valued Member
R4mn33k's Avatar
Canada
204 Posts
 Posted 10/29/2016  6:15 pm  Show Profile   Bookmark this reply Add R4mn33k to your friends list Get a Link to this Reply
I may be wrong, but what I think is that the 15% goes to the CanadaPost dealer, (I know someone who has a CanadaPost outlet, so the coins he sells, he gets 15% for most of them). But then there is also CanadaPost itself, who probably gets a share too out of the sales, so basically theres 2 entities between RCM and consumer through Canadapost. Coin goes from RCM, to CanadaPost, to Dealer, then to consumer. As compared to private dealers where it goes from RCM to dealer to consumer.
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MoneyPenney's Avatar
Canada
2984 Posts
 Posted 10/29/2016  6:37 pm  Show Profile   Bookmark this reply Add MoneyPenney to your friends list Get a Link to this Reply

Quote:
Canada Post is the RCM's largest client. I, too, have seen the markup sheets. It states 15%.


15% is the discount offered to Post Office franchises. It is not the discount given to the Post office by the RCM. Canada Post is acting like a wholesaler. distributer, or middleman to these franchises.

To make any money the Post Office must get a bigger discount than 15% from the RCM. 30% seems reasonable as the Post Office make money off what they paid for the coins (30% discount) and what they charge the franchises (15% discount).
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New1954's Avatar
Canada
1027 Posts
 Posted 10/29/2016  7:39 pm  Show Profile   Bookmark this reply Add New1954 to your friends list Get a Link to this Reply
@moneypenney

You are probably right. Canada Post Corporate head office probably gets 30% and its postal outlets get only 15% markup.
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Redzapsid's Avatar
Canada
1571 Posts
 Posted 10/29/2016  7:55 pm  Show Profile   Bookmark this reply Add Redzapsid to your friends list Get a Link to this Reply
There might be a mutually beneficial agreement. I've bought stamps from the RCM in the past.
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silverwolf's Avatar
Canada
3733 Posts
 Posted 10/29/2016  8:18 pm  Show Profile   Bookmark this reply Add silverwolf to your friends list Get a Link to this Reply
I don't believe Canada post corporate gets a better price than any other dealer..if you have shopped their site lately they don't carry every coin the mint produces..they pick and chose what to carry. as do the postal outlets, they can order coins that corporate does not carry.. also the mint will take certain coins back..from certain dealers..ie.. the gingerbread man 20 for 20$, it came back in stock because they had a dealer return a large volume of them.. so whatever they are doing.. it is most likely trying to keep their biggest dealers happy..i am sure they can all work the system to some extent.. weather it be an authorized discount or no we will take it back..
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