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Replies: 35 / Views: 4,247 |
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Pillar of the Community
 United States
4469 Posts |
Quote: Are you missing other mail that you know of? Who knows you are buying coins? I am not missing any other mail that I know. I live alone and no one in my neighborhood knows that I collect. I am setting up a camera on my mailbox today. If the coins were stolen, I would like to catch the thief so I could get my coins back. The mailman is new, so I guess it could be error on delivery, but I find it hard to believe that a delivery error would happen twice a week apart on tracked packages.
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Bedrock of the Community
United States
17884 Posts |
Quote: She said especially through the Holidays that sometimes the carriers would just go ahead and scan everything on the truck in the morning as "delivered" so it didn't slow them down during the day. For a long time that was standard operating procedure with the postmen in my area, and not just during the holidays.
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Moderator
 United States
189340 Posts |
If this were the case, then seeing all the scan times within a minute or two should prove negligence on their part and warrant a settlement.
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Pillar of the Community
United States
1126 Posts |
Quote: The mailman is new, so I guess it could be error on delivery, but I find it hard to believe that a delivery error would happen twice a week apart on tracked packages. Dude believe it.. It happened to me 3 times in a less than a year, this year. The last 2 times were within 3 weeks of each other.. Like I said in my prior post, the 2nd time it hapoened, we were able to figure out where the coins were being "mis-delivered" to. And recovered the package. The 3rd time we already knew where to look for the item. I must add that the unintended recipients made no effort to try and return the item to the rightful owner. Which explains why the 1st item was never found. Of course they denied ever receiving that one. Of course I made a HUGE deal out of this with my post office and escalated it to the inspector General's office. Investigations found that each time my item was misdelivered by the temperory mailman who filled in for my regular mailman on his days off. As far as getting any "settlements" from the P.O., forget it, without insurance, registered mail or signature confirmation it's your word against there's. Your lucky if you even get an apology. Lesson learned for me was to request insurance and signature confirmation from now on whenever I buy high value coins.
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Bedrock of the Community
United States
20753 Posts |
Many reasons stuff vanishes this time of year. There have been videos of people following UPS trucks and stealing whatever they just leave at a door. Many newer postal people just shake letters to see if any coins fall out. Stories all the time of bundles of mail being found undelivered. And if you get mailing from coin, stamp, guns places, your mail people see this and then you become marked for possible robberies. If such items stick out of your mailbox, the entire world sees them.
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Bedrock of the Community
United States
12057 Posts |
If you paid by PayPal, you will be refunded under PPP -- simply open an Item Not Received dispute on PayPal against the company or web site with whom you had the transaction.
PayPal's merchant agreement states that the seller is 100% responsible for delivery insurance, and it is the seller's job to file for lost or stolen item damages against that insurance, not yours. This applies to any individual who collects payment for any item via PayPal. The only exception is exchanges made under Friends & Family, which are exempt from PPP.
I would recommend that if you are going to be purchasing a lot of coins via mail and you live in a high-theft area that you look into either getting a PO box or requesting that the seller add signature confirmation to your deliveries.
PayPal will refund your money, by the way, not the seller. You are NOT required to prove that you never received the item you purchased; seller IS required to prove that you received the item you purchased.
Member ANA - EAC - TNA - SSDC - CCT #890 "Most of the things worth doing in the world had been declared impossible before they were done." -- Louis D. Brandeis
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Pillar of the Community
United States
946 Posts |
Times like these call for a PO box. I have a 6 month lease on a small one and paid only 70$. For peace of mind when selling coins on online or on Instagram a PO box is the only way to go. If the package is bigger then your PO box the post office will hold the package for you as well.
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Pillar of the Community
Australia
7096 Posts |
Quote: If you paid by PayPal, you will be refunded under PPP -- simply open an Item Not Received dispute on PayPal against the company or web site with whom you had the transaction.
PayPal's merchant agreement states that the seller is 100% responsible for delivery insurance, and it is the seller's job to file for lost or stolen item damages against that insurance, not yours. This applies to any individual who collects payment for any item via PayPal. The only exception is exchanges made under Friends & Family, which are exempt from PPP.
I would recommend that if you are going to be purchasing a lot of coins via mail and you live in a high-theft area that you look into either getting a PO box or requesting that the seller add signature confirmation to your deliveries.
PayPal will refund your money, by the way, not the seller. You are NOT required to prove that you never received the item you purchased; seller IS required to prove that you received the item you purchased. I am pretty sure that if the item is recorded as being "Delivered" that there is NO redress with PayPal or the seller, The buyer has to make a claim through the Post Office. If what you are saying is correct then it would open up a huge can of worms with buyers claiming Non receipt when in fact they have received their item and rorting the system.
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Bedrock of the Community
United States
10982 Posts |
Quote: ...seller IS required to prove that you received the item you purchased. The seller has proof. The delivery confirmation shows "Delivered" and, under a certain dollar amount, that is all that is required. Paypal might issue a courtesy refund to the buyer but the seller has fulfilled their end of bargain in these cases.
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Bedrock of the Community
United States
12057 Posts |
Quote: I am pretty sure that if the item is recorded as being "Delivered" that there is NO redress with PayPal or the seller, The buyer has to make a claim through the Post Office. If what you are saying is correct then it would open up a huge can of worms with buyers claiming Non receipt when in fact they have received their item and rorting the system. If you don't believe me, ask any large seller on ebay who's ever lost an INR case and earned a neg FB and a strike against their account even though they had a tracking number showing delivery of the sold item. Even though PayPal will often find in favor of the seller on review, there is still a chance that the buyer will be refunded anyway. Yes, there is a potential for fraud, and yes, it has been abused. I can't promise that Slider will be refunded under PPP, but a 10% chance is better than the 0% chance he has if he doesn't file an INR and the sub-zero chance of getting the post office to investigate. I would also suspect the route driver of stealing the items far before I'd ever suspect your neighbors.
Member ANA - EAC - TNA - SSDC - CCT #890 "Most of the things worth doing in the world had been declared impossible before they were done." -- Louis D. Brandeis
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Pillar of the Community
United States
1126 Posts |
Quote: If you paid by PayPal, you will be refunded under PPP -- simply open an Item Not Received dispute on PayPal against the company or web site with whom you had the transaction.
PayPal's merchant agreement states that the seller is 100% responsible for delivery insurance, and it is the seller's job to file for lost or stolen item damages against that insurance, not yours. This applies to any individual who collects payment for any item via PayPal. The only exception is exchanges made under Friends & Family, which are exempt from PPP.
I would recommend that if you are going to be purchasing a lot of coins via mail and you live in a high-theft area that you look into either getting a PO box or requesting that the seller add signature confirmation to your deliveries.
PayPal will refund your money, by the way, not the seller. You are NOT required to prove that you never received the item you purchased; seller IS required to prove that you received the item you purchased. I am both a buyer AND a seller on ebay. I have over 3000+ feedbacks received. I use PayPal exclusively with All my transactions, on or off ebay.. I have NEVER heard of a seller losing an INR claim when tracking shows an item as "delivered". I can speak from experience as I have actually experienced these and other controversial issues both as a buyer AND a seller.. When an INR claim is filed with ebay or PayPal the sellers funds are frozen and the first thing they ask the seller is to provide delivery confirmation; I.E. a tracking number. The tracking information IS all the PROOF the seller needs. PayPal and ebay will then close the case in the seller's favor and release the funds it had frozen back to the seller. The only way you would receive a refund is if the seller voluntarily did it or if ebay gave you a "courtesy refund". This is typically a one time deal, paid by ebay not the seller, usually to settle disputes with low value items just to keep the customer happy. And it has NO negative consequences for the seller. Of course buyers may choose to leave negative feedback regardless of any outcome. Neither the buyer or the seller are Obligated to provide or buy insurance. It is completely optional. ONLY if an INSURED item is LOST (absolutely no proof of delivery) or damaged, either the buyer or the seller can file a claim with the post office.... As a seller and as a courtesy to the buyer I would immediately refund the buyer and file the claim myself as it can take 2 weeks to receive refunds from USPS. Quote: I would also suspect the route driver of stealing the items far before I'd ever suspect your neighbors.  Why is it so hard to believe mistakes happen? The post office is able to see who scans your package, they have records of what route driver handled/ delivered the item. They can also track they're performance; I.E. like how many complaints have been made for lost mail on their route... The mail carriers know this. And knowing they are being monitored electronically It would be kind of reckless and stupid to jeopardize a career by committing these petty thefts. And the thieves that follow delivery trucks are not looking to steal little 5x7 bubble mailers out of your mailbox. They're following FedEx and ups around waiting for them to leave large r boxes on porches unattended. They're looking for electronics like tv's and laptops that come in big boxes marked with stickers that say Amazon and bestbuy. 
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Pillar of the Community
United States
2023 Posts |
Quote:And the thieves that follow delivery trucks are not looking to steal little 5x7 bubble mailers out of your mailbox. They're following FedEx and ups around waiting for them to leave large r boxes on porches unattended. They're looking for electronics like tv's and laptops that come in big boxes marked with stickers that say Amazon and bestbuy. In my neighborhood, we have video footage of someone stealing packages and putting them in a stroller. They're not after TVs or laptops, just whatever they can get away with. And some big things do come in small packages. And yes, I would suspect a mail carrier as well. Ours, who seems quite nice and does tend to take care of our packages, will sign for us if it fits in our mail slot (which I'm quite conflicted about). That does save him some time, but I also get coin catalogs from ebay sellers I've dealt with, and at least one of those is completely indiscreet -- coins, coins, coins everywhere on the outside. So he (and anyone he tells) has good reason to believe I collect, and by connecting a few dots, he could tell which packages might contain coins. With his "signature" already on file for our household, well, you see where I'm going. His comment, "Why are so many things coming here with signatures? Are you afraid they'll get stolen?" still rings in my head.
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Pillar of the Community
United States
2189 Posts |
Quote: I get an email noting that the coin has shipped, but there was no tracking information in the email. Your saying you never saw a tracking # and your solely relying on the what the seller has told you, or have I missed something.
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Pillar of the Community
 United States
4469 Posts |
Quote: Your saying you never saw a tracking # and your solely relying on the what the seller has told you, or have I missed something. I received the tracking number from seller after the coin was missing at my request. The tracking information all looks correct. I believe the seller shipped the coin. The seller is well known in the industry and has a good reputation.
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Bedrock of the Community
United States
12057 Posts |
If the seller is truly concerned about providing great customer service they will issue you a full refund and file an insurance claim with the post office or just write it off as a cost of doing business. Failure to do so, or at least to offer even the slightest compromise, is equivalent to accusing your customer of fraud and theft. Otherwise, if you can't get any help from PayPal, you can attempt to actually get the post office to try to find your lost package (good luck, it's hell, been there, done that.) I went through this not long ago with a low-4-figure coin that was shipped with signature confirmation, when I took the delivery notification to the post office to pick up and sign for the package, they couldn't find it anywhere, the driver blamed the other workers, the other workers blamed the driver, the postmaster wouldn't even talk to me, and after waiting over an hour and a half for help, the lady at the counter threw a clipboard at me and told me to fill out a huge form for lost mail and that I have to allow the post office at least 30 days to find the missing mail before I can even start a complaint. I walked off before I got really upset, and the next day I was off work so I intercepted the mail carrier, who was a new lady, not the usual guy, and she was able to find my missing package and redeliver it to my house 2 days later. According to her, the previous mail carrier had literally thrown all of the undelivered packages into a giant pile on the floor and they never got sorted onto the street name shelves for pickup/redelivery. That was a success, of sorts; previously, I've had it take 30 or more days just to find packages that kept getting bounced between distribution centers because of computer issues, scanner issues, label issues, whatever. My "all time record" for USPS is a single Washington quarter I paid $9 for that took over 70 days to make it from California to Texas, and along the way, it went through Michigan, New York, and Kansas.
Member ANA - EAC - TNA - SSDC - CCT #890 "Most of the things worth doing in the world had been declared impossible before they were done." -- Louis D. Brandeis
Edited by paralyse 12/01/2016 7:46 pm
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Replies: 35 / Views: 4,247 |