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 Replies: 11 / Views: 1,381 |
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Pillar of the Community
United Kingdom
701 Posts |
This is not a rant or rave regarding some drama but the polar opposite.
It is more of a 1st word issue that can be easily answered if any members have used this particular auction house.
Have any of you used Solidus Numismatik ?
If yes then could you please tell me your experience regarding the time taken to receive an invoice for your lots won.
I am asking this because it has now been 10 days since the auction ended and I have heard nothing from them, I have already sent an e-mail but that got no reply.
Am I being impatient ( the norm for other auction houses is 1-2 days ) or should I fire off another e-mail ?
Many thanks, Damion
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Pillar of the Community
United States
1101 Posts |
Squeaky wheel gets the grease. I'd send another email or give them a call.
Edited by shotgung
06/27/2017 09:11 am
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Pillar of the Community
 United States
1949 Posts |
I would certainly try a phone call... I waited around 2 weeks one time with a different European auction house, turns out they had entered my email address wrong, and I would have never received it if I had not called!
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Pillar of the Community
United States
949 Posts |
I buy from Solidus.
Did you bid through the house, or through one of the bidding agencies (Sixbid, biddr)? If you use a service it can take the house longer to send the invoice than it does to download it from the service. So if you use a service, get the invoice through them.
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Pillar of the Community
United States
616 Posts |
Call them. You can't trust email.
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Pillar of the Community
Belgium
1194 Posts |
I never had problems with Solidus , if you buy on ebay , you know immediatly what to pay , once paid I receive the coin on 4/5 days . With the auction also , there is no problem , but it takes a little more time to get the coin .Ten days is not normal , you receive the invoice at the lastest the day after .albert |
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Pillar of the Community
 United Kingdom
701 Posts |
Thanks for the answers everyone  LRB, I normally use biddr but for some reason this option was never offered during registration so my bids were via the house. It looks like something has gone awry in the post sales department from what You (lrb) and Albert have said so action is certainly needed. It is a little late to ring now so I will send another e-mail shortly and then ring them 1st thing in the morning. I will do an update once I have been in touch with them. Thanks again, Damion |
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Pillar of the Community
Canada
1269 Posts |
Did you get a satisfactory response from them?
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Pillar of the Community
United Kingdom
701 Posts |
It turned out that the problem was my end  I rang them and the lady I spoke with was extremely pleasant and very understanding, she issued another invoice which also failed to show up in my inbox  For some unknown reason my filter had sent the invoice straight to the junk box, guess what else I found there when I opened it up  A little embarrassing to say the least. I would have to give the customer services 10/10 based on this experience, I just need the coins to arrive now for them to get a bonus star. Thanks, Damion |
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Pillar of the Community
United States
616 Posts |
Tenbobbit We've all done that.  Glad to hear of your positive experience with Solidus and that your problem has been resolved. |
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Moderator
 United States
34393 Posts |
Unfortunate update on this company from biddr via email (not sent to me personally, so please correct me if I've got this wrong): Quote:
We would like to inform you that an insolvency proceeding over the assets of Dr Robert Stark (owner of Solidus Numismatik e.K.) was filed on 6 March 2026. Attorney Dr Marco Liebler has been appointed as the provisional insolvency administrator. His contact details are as follows:
Dr Marco Liebler
Nymphenburger Str. 4
80335 Munich
Germany
Phone: +49(89)120260
Email: info@gl-law.de
If you have claims against Solidus Numismatik e.K., or Dr Robert Stark respectively, for example due to lots that have been paid for but not delivered, we recommend that you contact the provisional insolvency administrator. He can record your claim and keep you informed about the further progress of the insolvency proceedings.
Please note that the formal filing of claims is only possible after the insolvency proceedings have been formally opened and creditors have been invited to file their claims by the competent insolvency court. However, the provisional insolvency administrator can already note your claim and inform you about the next steps. Hope no one here has been adversely affected. "If you climb a good tree, you get a push."
-----Ghanaian proverb
"The danger we all now face is distinguishing between what is authentic and what is performed."
-----King Adz
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Valued Member
United States
216 Posts |
I'm a bit concerned with Numismatisches Antiquariat Lang, which is a newer numismatic literature house in the same city that has some connections to Solidus.
I'm still waiting on an invoice from their auction back in December as well an an invoice from their most recent auction in February.
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Replies: 11 / Views: 1,381 |
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Posted 06/27/2017 08:39 am
