Hard To Get Rolls From Banks In US

I asked the head teller at my local branch about ordering boxes. She is very willing to do that. Timing is dependent on their armored car schedule. She said we can order less than boxes too. They won't take rolls back (yet) as there is a free coin sorting machine customers can use.

At a different branch location near work the teller mentioned they rarely get requests for rolls.

I've found a lot of the "shortage" nowadays has to do with the manager.

There are 6-7 branches of Wells Fargo locally where I have an account. I've dealt with three. In one I was told by the manager that because of the coin shortage only two rolls per day. I had $300 worth of rolled, mixed denomination coins to bring/cash in and only wanted to see if they would sell me any customer-wrapped rolls. Nope! Two rolls she said.
I was really confused because there was a coin shortage according to her. She would buy my coins but still not trade.

Baffled, I bought two rolls, walked out, and took the coins to a sister branch where they sold me about $10 worth of customer-wrapped rolls of cents. The helpful assistant there said she worked with the other manager before and said that was just the way she was. It was that manager and not the bank putting limits on roll purchases.

I'm can only guess that the first manager's position was to minimize downtime for her employees chasing down rolls (or she wants them all for herself. )

As I noted several months ago when this particular topic appeared, roll availability remains mostly healthy in my region. Cordial, respectful relationships with managers and tellers continue to mitigate issues.