Got A Guy On Ebay Complaining That He Paid

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Author	Replies: 7 / Views: 2,675
Brian34Jersey Valued Member United States 234 Posts	Posted 07/25/2015 3:29 pm Had a guy win two of my auctions. A week ago. My ebay dashboard says he hasn't paid. And PayPal also says he hasn't paid. Then he sent the below message. The shipping was free by the way. Can't I just cancel this transaction? Since he can't figure out how to pay me? Any suggestions? "hello, I've paid for all itrems but there is an unpaid claim and there's no shipping set........." Report this Post to the Staff

Coinfrog Bedrock of the Community United States 94367 Posts	Posted 07/25/2015 4:15 pm Assuming that was his reply to your inquiry, about all you can do for the time being is file an inital dispute in the Resolution Center, stating you case, and let E-bay take over. Report this Post to the Staff
Lunch Money Valued Member United States 276 Posts	Posted 07/25/2015 4:52 pm If you are using PayPal, ask him to doublecheck the email address where he sent payment. I have seen that cause an issue before. (Maybe check that you gave him the correct one also.) Report this Post to the Staff
Pete2226 Pillar of the Community United States 3345 Posts	Posted 07/25/2015 5:32 pm Possibly ask buyer to send you proof of payment - such as forward to you the paypal E-mail which reports his payment to him? Report this Post to the Staff
moxking Rest in Peace United States 17900 Posts	Posted 07/25/2015 5:39 pm If this is a newer eBayer, they may simply be misreading or misinterpretting something along the way. I always believe my customers are right until it becomes obvious that they are not. Which happens very rarely. If you have not received payment, you can cancel the sale with the reason being that the buyer no longer wants the purchase. The buyer does have to okay that when ebay sends them the message. Report this Post to the Staff
Brian34Jersey Valued Member United States 234 Posts	Posted 07/25/2015 6:51 pm I asked him what address he sent the money too Report this Post to the Staff
Brian34Jersey Valued Member United States 234 Posts	Posted 07/25/2015 7:24 pm Newest message "payment will be soon, ebay messed up my pay option, trying to get it fixed. thanks, .....mark" Report this Post to the Staff
Coinfrog Bedrock of the Community United States 94367 Posts	Posted 07/25/2015 7:36 pm H-m-m. Let's hope it was just an honest mistake. Keep us informed! Report this Post to the Staff
	Replies: 7 / Views: 2,675

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