The New ANACS In Colorado

ANACS COIN GRADING SERVICE HAS NUMEROUS PROBLEMS IN ITS NEW COLORADO LOCATION


As some of you know, a little less than two months ago, ANACS very quickly packed up and moved their operations from Texas to Colorado. Two weeks ago, I tried using ANACS to grade 5 Standing Liberty quarters. It was the worse experience I had with any coin grading service in my 37 years collecting. They clearly opened their doors in the new Colorado facility before they were ready. As a result, they are making numerous errors. Specifically, the wrong labels with grades are being inserted in the slabs, the quality of the grading itself is poor. Strange how all 5 of my coins received lower grades than PCGS had assigned. The online submission system does not work even though the new owner, Mr. Taylor, promotes it on the ANACS web site, and invites everyone to start using it immediately. This is very strange, considering the customer service reps tell me that the online submission system won't be up for at least another week. The system locked me out and I was told that "no one knows how to reset my account because they are all new and no one trained them yet". Last, when I initially contacted ANACS about these issues, I received no response. After another set of emails and calls, the Customer Service Manager didn't apologize but he did offer me certificates for free grading on future submissions which never arrived.

Based on these issues, I feel the need to warn other collectors of the poor experience they may have with ANACS. This is not the same company we knew. Fellow hobbyist should think twice before using ANACS at this time. I believe Mr. Taylor needs to be reminded that he needs to earn a customers business every day, and when mistakes are made; he needs to step up and make things right, which may also include an apology and refund