| Author |
 Replies: 18 / Views: 3,209 |
Page 2 of 2
|
|
|
|
Pillar of the Community
United States
1130 Posts |
That is just the sad part about having to deal with people. There is always going to be someone out there that did something wrong and expect you to pay for it.  However, you shouldn't be done with ebay because of it. I don't offer refunds. I really don't want to have to deal with it. |
|
Valued Member
United Kingdom
298 Posts |
Quote:
threatening to leave neg feedback unless I shipped for free. You are covered in this situation, ebay take a dim view of feedback extortion. Simply report the buyer, I believe ebay then prevent the buyer leaving feedback or ratings for that transaction. |
|
Pillar of the Community
United States
2661 Posts |
I can feel your pain brother. But it works both ways also. I purchased an 1883 V nickel on another auction venue on the 3rd of February. Several days later I was informed by the seller that the coin he mailed out to me was the wrong one and that he was sending the right one out to me right away. I sent him back the "wrong coin" using priority mail and he stated again that mine was on it's way and he would send me tracking info. I never got the tracking info even after requesting it. That was over 2 weeks ago and I still do not have an 1883 V nickel. I will give it a couple more days and will post the auction and all the email traffic so that everyone will know to steer clear of this seller. |
|
Bedrock of the Community
13014 Posts |
Quote:In any event the ebay CS rep told me to never issue a refund before my merchandise is back in my hands. But that if I like I can pay for the shipping back to me. Even the CS rep said she couldn't understand why the customer kept escalating the case, when in each instance I agreed to issue a refund. Yea I dont get that either some people are just jerks to put it nicely especially since you were going above and beyond their return policy trusting theyd send it back. Opening a case they have no chance of winning is always fun too. Sometimes you just have to laugh at people so you dont get depressed thinking about it lol. After all you cant protect people from being stupid. |
|
Pillar of the Community
United States
1915 Posts |
Just to play devil's advocate here, you messed up. Therefore you should be responsible and refund 100%, including the money it takes for the buyer to send it back. What if it had actually been a 1923 he wanted, but received a 1922? Because your description did not match the photo or what the buyer received, you are liable for it all. Why should a buyer be out shipping charges for your typo? The is a reason ebay sides with buyers. ebay is liable as well. It is their website which facilitates the transaction. The only responsibility that the buyer has is paying. Once they have done that everything else until the customer is happy is on you. |
|
Pillar of the Community
 United States
1590 Posts |
That's just it seal006, I did offer to pay the refund, including the shipping back to me. I admit to the mistake, that was never the issue. The sole issue was the timing. He wanted it right now. Literally he wanted it that very minute. He did not want to ship it back and get his refund. He wanted me to refund him the whole amount plus shipping fees back, right now, and then I was to trust that he would send it back to me. Which I was actually willing to do, if he would just wait two days. And that was the problem, he didn't want to wait.
|
|
Pillar of the Community
United States
1915 Posts |
I understand better now. It is a tough situation. As a seller you want to be paid for the ASAP. As a buyer who pays promptly, I guess they feel the refund should be as well. The buyer also sent payment trusting you would send the coins, so in his mind his request was not off base.
|
|
Bedrock of the Community
13014 Posts |
Quote:
The buyer also sent payment trusting you would send the coins, so in his mind his request was not off base. Thats business you always pay for goods before you get them. He sounds a lot more like someone who believes the world revolves around him and everyone else is just there to serve his needs than anything else |
|
Pillar of the Community
United States
1915 Posts |
Quote:
Thats business you always pay for goods before you get them. He sounds a lot more like someone who believes the world revolves around him and everyone else is just there to serve his needs than anything else Welcome to the wonderful world of retail. |
|
Valued Member
Australia
491 Posts |
eBays has set the rules that the seller can be blackmail by the buyer and it is the sad cold fact of it all that the buyer knows they hold a neg or pos feedback at the click of a button. The buyer also has the ability to give you secret neg feedback as well. This is not a nice way to loose your top rated sellers status. We changed to free mailing because of this issue of secret neg feedback. We add a bit more to the cost of everything we list to cover mailing and we make money on mailing now believe it or not. On ebay the customer is always totally right! Edited by kg5
03/02/2013 8:52 pm
|
|
Bedrock of the Community
13014 Posts |
Lol sadly there are quite a few people like that out there
|
|
Pillar of the Community
United States
1391 Posts |
JM, what ended up happening?
|
|
New Member
United States
4 Posts |
My last job was as the customer service manager for a company that sold computers on ebay, and I dealt with customers like that every day. It's hard not to take things like this personally, but that's what you have to be able to do to be successful on ebay. The real problem comes from people who leave negative feedback, which can have a serious impact on your sales. We always bent over backwards to get positive feedback (or get negative feedback changed to positive), even when the buyer was being unreasonable. Then we blocked the problem buyer. As a result, we had excellent feedback and Dealer Seller Ratings, which earned us a lot of sales. The "don't take it personally" thing was always one of the hardest things for my customer service reps to learn, but it will pay dividends on your bottom line. |
|
Valued Member
United States
200 Posts |
This is the unfortunate truth. Cheats succeed because they know how important positive feedback is to the seller.
Please do not circumvent the bad word filter with cute characters. That's unacceptable here.
|
|
Pillar of the Community
United States
624 Posts |
I have not ventured into the ebay sales arena yet. I do sell on some other sites and have gotten to know my customers well enough to be satisfied. As an ebay seller, can you provide a 'rebuttal' to unfair negative comments? |
|
Page 2 of 2
|
Replies: 18 / Views: 3,209 |
Page 2 of 2
|
First Page
Posted 03/01/2013 8:12 pm
