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Canada Post Nightmare!

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Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  2:04 pm Show Profile   Bookmark this topic Add pattiewhack to your friends list Get a Link to this Message Number of Subscribers
On March 14, I had a registered parcel shipped to me from the UK. Inside was a $300.00 piece of WWI militaria. Upon arrival in Canada, Canada Post sent it to a Post Office Outlet in BURLINGTON, ONTARIO (Other side of the country from me), and picked up and signed for by a random person, who took it home and never gave it back. Canada post has a policy that whenever a package is picked up, you need to show photo ID and sign on a special pad which makes your signature visable online. I don't see how the employee could mistake a parcel destined for Calgary for a parcel in Burlington, and they obviously didn't check photo ID either. Now Canada Post refuses to take responsibility, so I am $300.00 poorer (I am 16- it took me A VERY LONG TIME to save up that kind of money) and now the people who messed up in the first place refuse to do anything about it.

That feels better, I just needed somewhere to vent.

Andrew

Pillar of the Community
garylcsr's Avatar
United States
1952 Posts
 Posted 06/21/2007  2:18 pm  Show Profile   Bookmark this reply Add garylcsr to your friends list Get a Link to this Reply
sorry to hear that you got stung Andrew. I wish there was something that I could do but you know better than I do how your postal system runs. too bad you cant do anything about it but I would not stop trying. your right $300.00 is alot of money for a 16 yo to loose heck it's alot of money for a 50 yo to loose.
sorry
Gary too
Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  2:24 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
The worst part is that someone on the other side of the country got the item at a 16 year old's expense and is too dishonest to return it. That's the part I find hardest to believe.
Valued Member
bromac's Avatar
Canada
195 Posts
 Posted 06/21/2007  2:33 pm  Show Profile   Bookmark this reply Add bromac to your friends list Get a Link to this Reply
This seems so wrong that Canada Post will do nothing for you.Seeing as they are a crown corporation, have you tried your local MP ? Sometimes they like to take up causes like this.

Bill
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pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  2:35 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
Ill ask them. Ive called Canada Post customer service 5 times and they say "the seller has to make a claim with Royal Mail." How was it Royal Mails fault that a negligent employee gave away my property to a complete stranger without even ID'ing them?
Pillar of the Community
chrycopaul's Avatar
Canada
1106 Posts
 Posted 06/21/2007  2:43 pm  Show Profile   Bookmark this reply Add chrycopaul to your friends list Get a Link to this Reply
Well Andrew here is what I would do. Since Canada Post is a Crown Corporation you should visit your Member of Parliament's office and see if they can help you get things remedied. Any chance that the seller also had a package going to Burlington and gave you the wrong tracking number?

Oh I see Bromac and I are on the same wave length.
Edited by chrycopaul
06/21/2007 2:45 pm
Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  2:49 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
He sent me a scan of the original receipt. I scratched out the important parts of the address for obvious reasons and here it is:

Image: Canada-Post-Nightmare! aw 2.jpg
55.79 KB

You can see the reference number down at the bottom, when typed into "track a package" on canadapost.com, it says that it was picked up on March 20th.

Andrew
Pillar of the Community
chrycopaul's Avatar
Canada
1106 Posts
 Posted 06/21/2007  3:08 pm  Show Profile   Bookmark this reply Add chrycopaul to your friends list Get a Link to this Reply
You should see if your address matches any in Burlington
Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  3:09 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
Calgary, AB and Burlington, ON?
Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  3:13 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
Actually, mabye that's not so far fetched: on google maps I found

Green Meadow Dr
Burlington, ON, Canada

and

Meadow Ln
Burlington, ON
Canada

sort-of matching my "meadow Drive" address
Valued Member
United States
90 Posts
 Posted 06/21/2007  3:14 pm  Show Profile   Bookmark this reply Add Tomb to your friends list Get a Link to this Reply
Nobody likes bad press, see if local news or newpapers are interested in the story: "Big CORP. STEALS FROM LITTLE BOY", or something like that. It would be worth them just to give you the $300 so they don't get the bad exposure.
Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  3:19 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
Nice! That is such a unique idea, Ill certainy look into it if I get desperate. WOW. I'm still laughing. Thanks!
Pillar of the Community
thingee's Avatar
United States
2177 Posts
 Posted 06/21/2007  3:21 pm  Show Profile   Bookmark this reply Add thingee to your friends list Get a Link to this Reply
Definitely!
Pillar of the Community
chrycopaul's Avatar
Canada
1106 Posts
 Posted 06/21/2007  3:37 pm  Show Profile   Bookmark this reply Add chrycopaul to your friends list Get a Link to this Reply
quote:
Calgary, AB and Burlington, ON?


The mailman must have looked at the package and and recognized the street name and house number. Since it was in his bag maybe he didn't even look at the city.
Pillar of the Community
Topher's Avatar
Canada
965 Posts
 Posted 06/21/2007  4:12 pm  Show Profile   Bookmark this reply Add Topher to your friends list Get a Link to this Reply
http://www.ombudsman.postescanadapost.ca/

Start here, don't stop until you get a full refund AND an explanation of how it happened. Get the media involved. I'm sure a local journalist would love to dig into this one.
Pillar of the Community
pattiewhack's Avatar
Canada
1152 Posts
 Posted 06/21/2007  4:23 pm  Show Profile   Bookmark this reply Add pattiewhack to your friends list Get a Link to this Reply
I found the person who took my parcel. If you want to know PM me, I won't post it here. Mabye I will contact a journalist. Thanks for all your help. Now I just hope the person gives it back.

Andrew
Edited by pattiewhack
06/21/2007 4:24 pm
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