Quote:I was able to return a bust
Half Dime that I had purchased through one of their auctions. I forget if the auctions was in conjunction with a show or one of their weekly internet auction. The coin was toned and in a PCGS slab but had a vertical scratch in the field in front of the bust and was more than half the diameter long. You needed to turn the coin about 90 degrees to see the scratch. I asked a HA representative if I could return the coin because the scratch was not visible in their pictures. They allowed me to return it just this one time and refunded my money less, I forget if it was 5 or 10% of the purchase price. They have since pulled the coin from their archives.
Not happy to hear they charged a fee(like restocking deal) when it was a hidden defect. They should have refunded 100% period, IMO. Maybe let you pay for shipping one way but even that is debatable under those circumstances!
I know they are pretty strict so I am careful when I bid with them - not as worried about type-os at
.
But they do have some NEGATIVES that others don't. Like exhorbitant shipping fees for no good reason other than to goose their profits more than the 17.5%, 10-14 day shipping( but they expect you to pay immediately and start fining you after like 7 days).
If you sell in their "non-auction make offer to owner" system you wait a full 30 days after they receive the coin before they SEND the check. I realize the buyer has to have time to get it and potentially return it but 14 days should be plenty for that. 30+, BS! Given their punitive requirements for payment they don't reciprocate AT ALL when they owe you.
has its downsides and quirks, many coins that you'd pay near retail for anywhere else get auctioned at decent bargains at Heritage so you have to weigh the negatives vs the opportunities. Plus when you get into the lower pop market they by-far have more coins selling through their auctions than anywhere else! Which for me means I am buying almost 50% of my additions via HA these days.
Posted 01/16/2016 4:55 pm
