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Ebay Feedback System..

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Forum Dad
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bobby131313's Avatar
United States
24173 Posts
 Posted 01/18/2007  11:41 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
quote:
Bobby, I hope you know that I respect you and appreciate the home you have made for us here. At first, I was afraid to comment for that reason.

Well, let me make something perfectly clear. Anyone here can have a debate, even a heated one, with any of the staff with no fear as long as it doesn't get to personal attacks. I wouldn't expect anyone to back down from a staff member just because they're a staff member. In fact, it would disappoint me greatly.

It's human nature to enjoy a good debate now and then. Just remember, before, during, and after the debate we're still family.

Valued Member
Banjax's Avatar
Ireland
112 Posts
 Posted 01/19/2007  05:52 am  Show Profile   Bookmark this reply Add Banjax to your friends list Get a Link to this Reply
toblerone2, your suggestions are dead right!
bobby131313, you say 'sellers have no choice',you seemed annoyed by this, well isn't that how selling works?!...i mean you technically control the suituation whether you think so or not, you dont lose financially as you wait for your confirmed payment. it doesn't matter whether the buyer has 100 or 0% feedback, there is the odd case where a seller(who has some mental problem in my opinion) who goes around buying things and not paying for them, but with the suggestions by tolerone2 implemented this could make it a lot harder for the buyer to do this.
but you are right, with the current feedback system, the buyer can do this more easily with more damaging effects.

oh and one more thing, buyers leaving negative feedback to sellers for not recieving their item in the post really annoys me!!! as a buyer, you insure it or you dont insure it!and all sellers must make it an option for the buyer to have their purchase insured if they are willing to pay the extra amount.
Edited by Banjax
01/19/2007 06:06 am
Valued Member
SE's Avatar
United States
256 Posts
 Posted 01/19/2007  06:12 am  Show Profile   Bookmark this reply Add SE to your friends list Get a Link to this Reply
quote:
Buyers have the luxury of being able to scrutinize a seller's feedback before they bid. Seller's don't have that luxury
True, but the second the auction ends then the seller is able to see the winners feedback and judge the kind of person he/she is. From previous feedback a seller should be able to see if the buyer is dependable. If the buyer has a perfect feedback and nothing but praise from sellers on past transactions then the seller should feel at ease that they can trust the person.
Valued Member
United States
100 Posts
 Posted 01/19/2007  08:24 am  Show Profile   Bookmark this reply Add birdman to your friends list Get a Link to this Reply
Bobby I also respect you and you have done more with this forum to help buyers than ebay.Look at it from the buyer side,so many seller selling overgrade slabs,fakes,even not shipping items after they have your money.Check their feedback( In the high 90%). the buyers are taking risks on these feedbacks which are not true feedbacks,because these seller hold their feedback until after they get a pos.Not all seller honest as you.The best way to protect buyers is with a true feedbacks.The buyers are taking the big risk.No seller would think of shipping items without recieving payment first,and they will not give refund until they have the item back.All of this could be found out about seller by feedback. Very few buyer will give neg. even when they get ripped off.Who can trust feedbacks like these. I think ebay needs to stop posting a % and just list pos.&negs. The way ebay feedback works now protect all the rip off sellers as we have seen on this forum so many times. I come to this forum to find out about these bad sellers rather than their feedback. I think most member on here will agree ebay needs to fix their feedback system
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amac44's Avatar
United States
3242 Posts
 Posted 01/19/2007  09:20 am  Show Profile   Bookmark this reply Add amac44 to your friends list Get a Link to this Reply
I sell on ebay and there is so much B S you have to put up with from buyers.I had 1 buy that e-mailed 26 times in 1 day and still has not payed for his or her order on 12/17/06. am I going to leave postive feedback for this Item? what do think He__ NO.And this happen daily to about 80-90% seller.So when you bid on ebay make sure your going to pay for it.

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bobby131313's Avatar
United States
24173 Posts
 Posted 01/19/2007  11:25 am  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
quote:
as a buyer, you insure it or you don't insure it!and all sellers must make it an option for the buyer to have their purchase insured if they are willing to pay the extra amount.


Well, let me educate all buyers with this huuuuge misconception.

By FTC law (see 30 day rule) the seller has to get the item to the buyer. PERIOD. Insurance don't matter, hurricanes don't matter, blizzards don't matter, my dog ate the postage don't matter. If the item doesn't get to the buyer, the seller has to make it right by law no matter what silly statements he has in his listings that they think overrides Federal law.

quote:
bobby131313, you say 'sellers have no choice',you seemed annoyed by this, well isn't that how selling works?


It is on ebay, but it isn't anywhere else. Let's say I own a brick and mortar store in a strip mall and a customer walks in. This guy has never been in my store, but from the "feedback" I've gotten from the other store owners, I know he's a nutcase. I can stop him at the front door and tell him to get out. ebay could easily give us that option, but they won't.

quote:
True, but the second the auction ends then the seller is able to see the winners feedback and judge the kind of person he/she is.


By then it's too late and it's going to waste at least 2 weeks of our time. If ebay let me block bidders that meet my criteria, then buyers might care about their feedback, and I wouldn't have to deal with near as many bad buyers.

quote:
1. Separate feedback into seller feedback and buyer feedback. Separate scores for each.

2. Don't display any feedback to either party until both parties have left feedback.

3. After a given amount of time (30 days perhaps?) Mark the auction as "feedback not left" and decrease the score of the party that didn't leave it.


4. Make it impossible for a buyer that hasn't paid to leave feedback. (Just another way sellers get the shaft) A newspaper won't let you write a review for a restaurant that you haven't eaten at would they? How do you rate a transaction that never happened?


quote:
I sell on ebay and there is so much B S you have to put up with from buyers.


amac speaks the truth. Until you start selling regular on ebay, you have no idea what sellers go through. Buyers don't think eBayers are a real business. Well, guess what we're a real business. For example, the same buyers that won't hesitate to pay Columbia House $7.95 to ship a CD that costs 96¢ to ship, will screeeaaamm at us for charging $2.00 to ship a coin. Because Columbia House is a real business. This is just one of the nightmares.

Pillar of the Community
United States
751 Posts
 Posted 01/19/2007  11:57 am  Show Profile   Bookmark this reply Add texasmick to your friends list Get a Link to this Reply
quote:
4. Make it impossible for a buyer that hasn't paid to leave feedback. (Just another way sellers get the shaft) A newspaper won't let you write a review for a restaurant that you haven't eaten at would they? How do you rate a transaction that never happened?


Well, you can't rate the transaction, per se, but you could rate the interaction.

When I was new to ebay (and new to Coin Community), I took the unusual action of leaving a negative for a seller after not paying.

The story in short:

quote:
I buy a common, circulated Barber dime for $1.25, $1 s&h. The seller is new to ebay or has a new ID, because he's got zero feedback.

After the auction, I get an invoice from him for 1.25 plus $5.05 s&h! So I request a total, adding a note that he has made a mistake because the auction clearly stated $1 s&h. No insurance or other ridiculous hidden charges either.

I get a new invoice from him, this time with $4.05 shipping. I figure maybe he doesn't understand English and thought I was asking him to reduce shipping by a dollar.

A couple days later, I get a third invoice--this time with $2 shipping. By now, it's clear to me that he wasn't happy with the result of the auction and he's trying to negotiate a higher price with me. I decide to blow him off--life is too short, and I'm still irritated from [a previous bad experience].



After some additional email exchanges:

quote:
...the seller initiated a non-payment complaint against me. I responeded with a description of what the seller did wrong. Since I had warned him that I would retaliate if he filed a complaint, I follwed through.

I filed a complaint with ebay's Security & Resolution Center: seller asked for additional fees after the auction ended. After having read that if the dispute goes against me I would lose my feedback privilege, I went ahead and left negative feedback.

This morning, I received a message that the seller had withdrawn his complaint, saying that we had agreed to complete the transaction.

There may yet be fallout to my complaint and the negative I left, but for the time being, it seems the seller finally figured out he was not going to get his fees back.


The quotes are from an old thread:
http://www.coincommunity.com/forum/...erms=invoice
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bobby131313's Avatar
United States
24173 Posts
 Posted 01/19/2007  3:03 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply


You're right that's one scenario I didn't think of.

I'm used to the non-payers that will neg you just because you report them to ebay as a non-payer.

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bobby131313's Avatar
United States
24173 Posts
 Posted 01/19/2007  3:11 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply


I just want to clear something up, since I look like a "buyer-basher" here in this thread.

98% of our thousands of buyers are absolutely, positively wonderful. There's a whole lot of them here. We personally invite (almost:-) all our buyers here to learn with us.

It's just that with the volume of transactions we have done, probably over 30,000, we have seen just about all of the tricks that the 2% dregs can pull, most of which involve feedback extortion. I'm trying to give all of you the benefit of our misfortune. If you sell long enough on ebay you will see what we have seen.

There are some of you here at least starting to see it my way and some I don't think ever will agree with me and that's fine. We'll just have to agree to disagree.



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Banjax's Avatar
Ireland
112 Posts
 Posted 01/20/2007  1:48 pm  Show Profile   Bookmark this reply Add Banjax to your friends list Get a Link to this Reply
just one thing bobby131313, how do you treat a buyer with no feedback, I mean its unfair to block someone from purchasing an item from a seller just because they havnt bought anything on ebay yet.

and its unfair on the seller for him/her to have the item got the buyer within 30 days, I mean if you relied on the irish postal system, you would just go mad!!! I personally wouldnt blame the seller for something lost in the post, esp if the seller offers insurance, its the buyers mistake in my opinion for paying for insurance.
i suppose its good for a seller to make insurance on their items compulsory.
Pillar of the Community
Metalman's Avatar
United States
7123 Posts
 Posted 01/20/2007  4:09 pm  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
Im dealing with a situation from my last run of auctions, seller bought the coin,, I never heard from him,, I sent 3 emails, no response, I filed upaid Item, no response to the claim.

This buyer has 2 feedback,, If I neg Him does it affect Him ? More than likely not ,, If he negs me does it affect me ,, absolutely.

I started worrying about this auction the moment the buyer with 2 feedback bid on it !!

without any buying experiance the odds of this buyer acting irrationally triples,,

I will not leave any feedback once ebay refunds my fee's.

Metalman
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SteveG's Avatar
United States
111 Posts
 Posted 01/20/2007  4:23 pm  Show Profile   Bookmark this reply Add SteveG to your friends list Get a Link to this Reply
Metalman wrote:

"Im dealing with a situation from my last run of auctions, seller bought the coin,, I never heard from him,, I sent 3 emails, no response, I filed upaid Item, no response to the claim.

This buyer has 2 feedback,, If I neg Him does it affect Him ? More than likely not ,, If he negs me does it affect me ,, absolutely."

WAIT with feedback until the claim closes. If someone does not respond at all to a claim, then ebay will remove any feedback he attempts to leave. That went into effect about 6 months ago. Luckily, I have not had the opportunity to find out first hand about it.
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mishap-coins's Avatar
United States
344 Posts
 Posted 01/20/2007  5:43 pm  Show Profile   Bookmark this reply Add mishap-coins to your friends list Get a Link to this Reply
(QUOTE from Steve G)
Using auctions just to create pos feedback is against ebay rules, IF reported, AND ebay agrees, they will shut down the auctions. Power seller status requires a certain dollar amount (around $1000.00 I think) sold per month. Not just feedback.

So this is legal or illigal to do ?

How many here have used this method or have purchased $.01 cent items ?


What I was refering about was sellers like these.


If you check this persons feedback you will see where some bidders have actually bought this penny item more than once. So why would anyone purchase this advice more than once if it weren't for feeback ?
I suppose it is a way they use this method to overide the negatives they may receive also. Follow the feedbacks of some of the others that bought more than one and it goes on and on to others using it.


http://cgi.ebay.com/How-To-Turn-Pen...rs_W0QQitemZ130069876564QQihZ003QQcategoryZ20924QQrdZ1QQcmdZViewItem


At that rate below it would be 10.53 for a 110 positive feedback score.
(Below is a quote from the auction page)
As an experiment, I was able to get a feedback rating of 11 for $1.53 in a couple of evenings playing around. I just browsed through the search results and found cheap items I could buy for 1 penny to 1 dollar.
Edited by mishap-coins
01/21/2007 12:39 pm
Pillar of the Community
United States
751 Posts
 Posted 01/20/2007  10:17 pm  Show Profile   Bookmark this reply Add texasmick to your friends list Get a Link to this Reply
Speaking of sellers prohibiting buyers with low feedback:

I will not except bids from someone with less then 97% positive feed back.
http://cgi.ebay.com/Liberty-Walking...ES_W0QQitemZ200069990064QQihZ010QQcategoryZ41100QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

It's not a block, but it does lay down the gauntlet.

Now if only he or she could learn the difference between except and accept....

BTW, it's not every day you see a 38-D Walker on ebay.
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Tykimeister's Avatar
United States
882 Posts
 Posted 01/20/2007  11:34 pm  Show Profile   Bookmark this reply Add Tykimeister to your friends list Get a Link to this Reply
texasmick,
Have bobby show you how to save money by hoasting your pictures here, rather than ebay. I think you will save a lot with all the pics in your auctions.
Ty
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