On The Subject Of Feedback...ebay Announcement

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SteveG Valued Member United States 111 Posts	Posted 01/21/2007 9:13 pm Hey, ebay had an announcement today covering various topics. I copied the feedback part, since we've been talking about it for a few days. quote: Feedback 2.0 - ebay pioneered online reputation systems with the feedback system back in the '90s - and since then, our members have loved to debate its merits. The fact is, it's a great system, but it needs some refinement to keep pace with our marketplace. Today I announced Feedback 2.0, which we'll be launching in pilot markets next month. Feedback 2.0 will add a new dimension to the current system, allowing buyers to rate transactions on item description, communication, shipping time, and shipping & handling charges. The average of each of the Detailed Seller Ratings is displayed on the seller's Feedback Profile page. It's a simple system that rewards sellers by recognizing and spotlighting the things they do to ensure customer satisfaction. We'll share more about Feedback 2.0 in the coming weeks, so stay tuned. Feedback Recency Speaking of Feedback, I also announced an important change launching later this year that I think many members will appreciate. For years, members have asked us why we don't retire old feedback that has lost its relevance, especially old negatives. Later this year, we are going to archive all but the last 24 months of feedback history. Your total score will remain, but your percent will be based on just the last 2 years of activity. All comments older than this will be archived. Report this Post to the Staff

texasmick Pillar of the Community United States 751 Posts	Posted 01/22/2007 5:02 pm On one occasion, when I was submitting feedback, ebay asked me to fill out a more detailed feedback form. I assume it was part of research for this pilot program. As far as "feedback recency", I guess that means that the statute of limitations for internet fraud is 2 years.... Report this Post to the Staff
SteveG Valued Member United States 111 Posts	Posted 01/22/2007 6:36 pm quote: As far as "feedback recency", I guess that means that the statute of limitations for internet fraud is 2 years Not everyone who has picked up one or two old negatives is guilty of fraud. There are a number of nutjob buyers who think it's their "duty" to neg a seller who didn't live up to their view of perfection....And vice-versa. Report this Post to the Staff
texasmick Pillar of the Community United States 751 Posts	Posted 01/22/2007 7:05 pm No question about it, Steve. There are many negs that are resultant from wrongdoing far short of fraud. Other negs are completely undeserved. I just find it interesting that ebay has decided to sundown all negs after 24 months. Thus my comment. Report this Post to the Staff
SteveG Valued Member United States 111 Posts	Posted 01/23/2007 07:04 am quote: I just find it interesting that ebay has decided to sundown all negs after 24 months In the announcement, Cobb claimed he did it in response to users requests. Who knows? ebay, like any corporation will only change something if they think it will effect the bottom line. He said the feedback score and percentage won't change, just the comments would drop off after two years. Sorry if I came across harsh. I tend to be a rather blunt person, and electronic forums by their nature, tend to already be blunt. Report this Post to the Staff
seth Valued Member United States 143 Posts	Posted 01/23/2007 09:27 am I gave a seller a neutral for charging $5 for for shipping than he paid (including recycled bubble pack) and he responded with a retaliatory negative. Report this Post to the Staff
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