| Author |
 Replies: 115 / Views: 12,306 |
|
Pillar of the Community
United States
2424 Posts |
i didnt want t say "STOLE" in the topic header but that is what it seems like.
so after work on Monday I head over to my Chase bank with $200 cash in my wallet.
i go to the teller, a new gal, and ask her for $200 in dimes.
she look in her till, then asks the other teller for coins.
comes back and nods her head, " yes we have it"
she then counts out $100 in dimes. I hand her my cash and left.
i get home and I notice there seems to be fewer coins than what I had expected.
i run the situation through again in my head. I remember that she counted out $100. but my brain was stuck on $200. I gave her all that was in my wallet.
so I call back and explain the situation.
the tellers call me back at the end of the day and say all the tills balance out.
great. I think to myself. this cant be happening. I remember that this gal didnt even COUNT the cash to make sure it was the correct change. I remember that I had to get home, so I was in a rush and things were happening so fast, like I said my brain was stuck on $200 that I wanted.
at every other bank and credit union I go to, every teller counts the cash ALWAYS. this time, nothing.
anyway, the bank knows me. I've been banking there and coin hunting there for 4 years. I'm honest and they know that.
i mentioned that maybe they should entertain the possibility that the teller stole my money? that is the only explanation I have left.
i had this $200 cash in my wallet all day. sitting on it. it didnt get up and fly away.
in hindsight I know I made the mistake of not counting it before hand and I should have been more patient.
BUT, it should still be the tellers responsibility to count the cash and tender the transaction before the customer leaves.
today they said they woould be calling me again to make sure the tills match out. they already did this at close last night, but sometimes they said they miss things.
should I ask for them to run the security tapes? wouldnt that show the teller counting the money back into the till? surely this would help prove I'm not insane...
anyway. I dont know much about the law concerning getting access to tapes. would the manager help out if they thought I was truthful?
i even said to the night manager, " if I were lying wouldnt I have dropped this 5 hours ago?
i mean I called, drove back to the bank, waited, called again.. maybe $100 isn't much to some people, but it is to me. I have a 6 month old boy, wife on disability, I'm not rich by any means.. you would think the bank would give me my money? I understand they cant though because there is no way to prove it. and their tills all balance out... so what about the posibility of theft? wouldnt they look at the tapes...
encouragement would help here. thanks
|
|
|
|
Pillar of the Community
 United States
5953 Posts |
If you have the time of day and the date they should be able to review the security footage but only if the camera was on the teller at the time. I would ask them nicely to do so. Balanced register just means the bank did not get the money..
|
|
Bedrock of the Community
13014 Posts |
Yep ask nicely if they could run the tapes. Not sure where you live but almost every bank has a camera on every teller like a casino in vegas to make sure shady things arent going on ect. They wont give you a copy of the tape but at the very least should be willing to have someone check it out
|
|
Pillar of the Community
United States
4212 Posts |
They have no responsibility to review anything. If the law's involved, it's one of the 1st things they'd (cops) do.
Edited by fioti
04/24/2012 11:03 am
|
|
Pillar of the Community
 United States
2424 Posts |
at this point I feel as if its my word against hers....
i feel like the tapes are the only thing that will set this thing right. I KNOW I gave $200. you all know as well as I do, every teller counts the cash and makes sure its right. I left as soon as I had the dimes because I had to get home to my wife and 6 month old. I'm sure I made some mistakes of my own but the bank should be held to a standard that makes sure these things dont happen.
|
|
Valued Member
United States
404 Posts |
"i even said to the night manager, " if I were lying wouldnt I have dropped this 5 hours ago?"
Persistence is the key to a well thought out con.
Good luck, but you may have to take a $100 life lesson from this one. Check, recheck, then check again.
|
|
Pillar of the Community
United States
2424 Posts |
akane17
ive accepted that fact already. so if and when I come to the end of this road I do not get belligerent.
|
|
Pillar of the Community
United States
561 Posts |
Quote:
They have no responsibility to review anything. If the law's involved, it's one of the 1st things they'd (cops) do. While this statement is technically correct I can tell you from experience that if you approach the branch manager properly he/she will certainly review the matter (tapes). As has been previously stated they have them on the all of the tellers. If nothing else, you are a customer and very few businesses want to lose a customer over something that could be easily corrected. Good luck. |
|
Valued Member
United States
470 Posts |
Its the customers responsibility to make sure the transaction is correct before leaving the bank. Once you leave the bank it becomes he said she said. Never leave the tellers window without making sure you have the correct amount.
Its tough when you are in a rush but either dont go to the bank when you dont have the time or take the time to at the very least count your money before you leave. Haste makes waste in most cases.
Tough life lesson but one that I'm sure won't happen again. Best of Luck in the future.
|
|
Pillar of the Community
United States
2424 Posts |
IS IT totally the customers responsibility Andrew? what if I had given her $80? I never saw the teller count any money. just exchange the coins for cash and I'm gone. so what if its the other way around where I didnt give her enough money? then what? I'm pretty sure they would be calling me or not even, just charge my account the difference.
|
|
Valued Member
United States
470 Posts |
Yes, its as much the customers responsibility as it is the banks. Neither one has a monopoly for holding themselves accountable for their own actions. It so easy in todays society to play the blame game and blame others for our own short comings. I just don't subscribe.
So yes, if I walked away from the teller window with less than I'm owed, IT IS my fault for not catching their mistake.
|
|
Pillar of the Community
United States
3276 Posts |
I would definitely do something about it. My father had $100 taken from him from a bank because it was fake, but he received it from the bank.... They wouldn't reimburse him, so he made a sign and was protesting outside. They eventually gave him $100 back. To my parents who are in debt, $100 is a great amount of money. So as long as you are 100% positive that you gave her $200, I would do something. I'd definitely see if you can get them to look at security tapes. Obviously you wouldn't want them to do that if you are lying. And they can potentially get rid of a dishonest teller.
I'm not sure what kind of power they have or what they can do for you... But I'd try anything to have them look at the tapes if you give them the day and time you were there. Hope it works out for you SD! $100 can buy a bunch of diapers that I know are very much needed. Keep us updated!
|
|
Pillar of the Community
United States
2424 Posts |
Ok. but in these 2 scenarios I just described, you still did not say anything about holding the teller accountable for her JOB/responsibility. I just heard that its my fault both times and the teller had nothing to do about it.
what if you are in the tellers position. someone handed you more or less money. I guess we are now talking about a moral/ethical dilemma?
so at what point is it the other persons fault? I understand I made some mistakes here. but your saying the teller made no mistakes?
if you ordered a big mac and ordered it with extra onions and when you got your burger you left the window only to find they did not do what you asked, lets say they gave you NO onions. you walk back in and show them this burger with no onions. they trust that you didnt just take the onions off before you walked in? no they make you a burger right away
so is it still your fault for leaving the window with a burger that wasnt made properly? or was it the burger joints fault?
|
|
Pillar of the Community
United States
3276 Posts |
I don't think we can say this is all SD's fault. Yes he made a mistake, but the teller didn't do the job that they got paid to do. The tellers are trained so that something like this never happens because they deal with lots of money day in and day out. Had the teller done their job, and counted the money in from of him, this wouldn't have happened. Yes SD made a mistake, but in my opinion the bank was more at fault. You kind of trust the bank to give you the correct amount of change. Yes you should double check, but the teller really should count in front of you to make sure everything adds up.
|
|
Valued Member
United States
470 Posts |
Ok ..obviously....this is getting no where fast.
Good luck with your fight with the bank.
Let us all know if you ever get back the money that you believe you are owed.
|
|
Pillar of the Community
United States
2424 Posts |
thanks murrell..
*** Edited by Staff - No reason for that comment
anyway. your right. its getting no where fast..
i just asked them to look at the tapes. they'll call me back.
let ya know
|
| |
Replies: 115 / Views: 12,306 |
Posted 04/24/2012 10:00 am
