Quote:
To file a claim under retail insurance, you must have the original copy of the mailing receipt showing the purchase of insurance.
From the posted link.
What do you need to file a domestic claim?
1 - A Completed Claim Form
File your domestic claim online. Or download the PS Form 1000, Domestic or International Claim form, complete it, mail it to our Accounting Services team.
Print a claim form ›
2 - Evidence of Insurance
A mailing receipt, online label record,
or shipment packaging can show the item was sent with insurance or Express Mail.So the shipping package can stand in instead of the mailing receipt.
Interesting the regular text says the package will do, the tool tip says you have to have a receipt.
Is it any wonder the postal workers can be confused.