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 Replies: 21 / Views: 2,976 |
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Pillar of the Community
United States
7840 Posts |
I received my 1912-P Barber Half yesterday, and the slab is cracked, not so much as to suspect tampering, but it was probably drop-kicked across the mail room.  The sellers images does not show the crack, but I do not suspect "foul play" on his/her part. Fortunately it was mailed Insured through USPS. I sent the seller a message, no reply as of this message, to inform him/her of the circumstances. I do not want to return the coin, but how would like to file a claim against USPS. I am guessing that the claim would be for the PCGS ($30 or $18) and CAC ($10 or $12.50) service fees. Or am I headed in the wrong direction? Sorry, no images at this time, but I will take a few when I get to the house. Other than having the original packaging, would I need anything else to assist in this claim? https://www.usps.com/ship/file-insu...e-claims.htmAny assistance would be greatly appreciated!  Edited by oih82w8
07/26/2012 08:58 am
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Bedrock of the Community
13014 Posts |
If you want to keep it it probably will be a USPS claim but theyll more than likely just say it wasnt packaged properly. Even if you do see any money from them it will be months at the earliest
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Pillar of the Community
United States
1227 Posts |
oih8, my mom used to run an Internet business selling CDs. Here is what you need to do before filing your claim:
1. DO NOT THROW OUT THE PACKAGING!! Please consider that shouted in bold, underlined, italic red type, because I don't know bbcode for changing font colours. Repeat, DO NOT DO NOT DO NOT throw out the packaging. Photograph it as closely as you can to how it arrived (I understand you've opened it, but if there are any croggled corners, etc., you want photographs).
2. Photograph the cracked item. Ask the seller if they have pictures you may use as "before and after" for your claim.
3. If you can, get information from the slabbing company on what materials were used in the slab, and how durable they are. If you have something that's supposed to withstand being dropped on a concrete floor when the small child chewing on it decided to throw a tantrum and jump all over it, and that item has a crack, WHOA. If you have something that breaks if you breathe on it wrong . . . . well, sorry, breakage happens.
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Bedrock of the Community
13014 Posts |
Quote:
3. If you can, get information from the slabbing company on what materials were used in the slab, and how durable they are. If you have something that's supposed to withstand being dropped on a concrete floor when the small child chewing on it decided to throw a tantrum and jump all over it, and that item has a crack, WHOA. If you have something that breaks if you breathe on it wrong . . . . well, sorry, breakage happens. He mentioned pcgs in the thing, and with my experience cracking a few lower end ones that baby either needed to be cracked when it went in or they really did a number to get it to crack |
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Pillar of the Community
United States
1227 Posts |
If PCGS has any information available on their website or by request on the kind of plastic used in their slabs, print it (or write to the company and request this information) and include it with your claim. A piece of plastic that "takes a number" to crack open is of far more concern.
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Bedrock of the Community
13014 Posts |
Quote:
A piece of plastic that "takes a number" to crack open is of far more concern. Id wrap them in a paper towel and hit them with a very large screw driver. If the towel was folded over one time to many no matter how you hit it wouldnt do more than just make a small dent in the side but the rest would be fine. Not sure if PCGS will actually say what the slab is made out of, just says inert materials to protect the coin on the website, and may not want counterfiters to know. But the more I think about it unless that box looked like it got hit by an IED I think that seller did a bait and switch or didnt use recent photos |
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Pillar of the Community
 United States
7840 Posts |
One month later...does anyone have any guidance on this USPS claim or should I just forget about it since it has been 30 days since delivery?
I still have the package and all it's contents.
I have the "before" image of the coin as listed in the auction.
I can take an image of the coin in the "after".
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Bedrock of the Community
13014 Posts |
Check their website but I think it might be to late now
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Bedrock of the Community
United States
12437 Posts |
The person that purchased the insurance, the seller, is the only person that can file a USPS insurance claim.
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Bedrock of the Community
United States
17884 Posts |
According to the USPS website either the buyer or seller can initiate a claim (At least it used to say that I haven't double checked recently.) But since thirty days have passed you have probably hurt your chances of collecting significantly. As far as cost to get it fixed you are just talking about a reholdering fee not a grading fee so it is considerably cheaper. And since a reholder will have the same serial number CAC also offers a restickering service for reholdered coins that is cheaper than the regular submission. The real expense will be the shipping and insurance back and forth for the reholdering and restickering.
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Pillar of the Community
United States
1116 Posts |
The thing about the seller posting pictures is that you have no idea as to when that picture was taken. What has the seller told you in response to you telling them of the problem.
If you haven't filed a claim yet then you may be to late to get any satisfaction. You may have to contact PCGS to get it repackaged and then send it off to CAC to have them put another bean on the coin.
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Pillar of the Community
United States
7840 Posts |
I have learned one thing from this, file the claim as soon as possible! I will contact the service (PCGS & CAC) for the reholder process. Thanks all!  PCGS Reholder fee: $10 CAC re-sticker fee: ? (requested info from CAC) Edited by oih82w8
08/28/2012 10:29 am
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Bedrock of the Community
13014 Posts |
If you arent a member CAC will give you a little grief about it and ask you to submit through one that is. However if theres no way for you to find one they may help you out. They let me send one in as a 1 time think on a purchase where the bean was falling off and surprisingly it was absolutely free. Didnt even have to pay return shipping
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Pillar of the Community
United States
7840 Posts |
Here is the reply that I received from CAC;
Dear John,
Thank you for your email. You would have to send the coin back to us for
evaluation. We ask that you send along a color scan of the coin in its
current holder for our reference when you send the coin back to us. This
will help us identify the coin and keep our POP report accurate. The fee
schedule is as follows:
If the cert number changes coins valued under $10,000 are $10.00 per coin,
over $10,000 are $20.00 per coin. If the cert number remains the same the
fee is $3.00.
Sincerely,
Michelle
Michelle Kumpf
CAC
908-781-9101 (phone)
908-781-0746 (fax)
michelle.kumpf@caccoin.com
Edited by oih82w8
08/28/2012 2:48 pm
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Bedrock of the Community
United States
12437 Posts |
Quote:
The person that purchased the insurance, the seller, is the only person that can file a USPS insurance claim. Correction- the person purchasing the insurance is the only viable option if the insurance was purchased at a retail post office. To file a claim under retail insurance, you must have the original copy of the mailing receipt showing the purchase of insurance. If the insurance was purchased online, either party can easily file an insurance claim since the buyer and seller receive electronic tracking information. Quote:
What is evidence of insurance?
If you purchased insurance online you can submit a claim online without providing evidence of insurance. File in a Post Office and you'll need to print and provide details of your transaction.
For insurance purchased at a Post Office or through a rural carrier, you'll need the original mailing receipt. This can be a sales receipt or a postmarked Insured Mail, Registered Mail, or COD receipt. https://www.usps.com/ship/file-insu...e-claims.htm |
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Pillar of the Community
United States
7840 Posts |
I finally got around to taking an image of the "damaged" area, and it is not as bad as I first thought;  The cracked area is at the bottom of the slab, under the date, and the coin is in no danger of moving and all of the sides are still intact and sealed. I am not going to worry about having it reholdered and such.  Thanks for the info on insurance though! Edited by oih82w8
08/29/2012 11:46 am
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Replies: 21 / Views: 2,976 |
Posted 07/26/2012 8:39 pm
