Replacements Availability For Returned SF American Silver Eagle / ASE

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Author	Replies: 4 / Views: 1,083
ghostrider Pillar of the Community United States 1116 Posts	Posted 08/02/2012 3:33 pm I was just wondering if anyone has been successful in getting a replacement for issues like the recent SF ASE sets that have been returned as being unsuitable for one reason or another? Not that I'm going to be returning my sets to the mint once I do get them. Report this Post to the Staff

basebal21 Bedrock of the Community 13014 Posts	Posted 08/02/2012 4:51 pm As far as I know you can only return and no spares were made. Although you could replace the s with the new set Report this Post to the Staff
paleoguy45 Pillar of the Community United States 2936 Posts	Posted 08/02/2012 4:55 pm Replacement is an option. I mailed off two of five sets that had problems with the Reverse Proof today. Doesn't speak too well for the SFO QC process. Anyway, after talking with a CSR, I was assured they would be replaced as long as I got them in the mail within ten days of receipt. They also pay the return shipping if you mail/fax a copy of the postal charges..... PG Report this Post to the Staff
basebal21 Bedrock of the Community 13014 Posts	Posted 08/02/2012 5:36 pm Thats good that they do that, but I wonder is that just for this first ship date? I cant imagine being told the same thing if you want to get 1 replaced when it arrives in november Report this Post to the Staff
Foxwoods Man Pillar of the Community United States 4901 Posts	Posted 08/03/2012 07:06 am Points to be considered..... The person you talk to on the phone has no clue whether the sets will be replaced or a credit issued. Normal policy IS to replace if requested..that is the answer they will give...but...if there are no sets left in inventory you will get a credit. Probably worth the effort if the coins really suck... Single coins cannot be returned...you will have to return a 2 coin set and packaging for credit or replacement.. Report this Post to the Staff
	Replies: 4 / Views: 1,083

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Replacements Availability For Returned SF ASE