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Replies: 10 / Views: 1,376 |
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Pillar of the Community
United States
1291 Posts |
There's a buyer out there in eBayLand who won a roll of nickels from me this last weekend. It wasn't big bucks and it's been less than 48 hours since my auction ended but he hasn't paid yet and I'm just getting a bad vibe from it. As I write this he only has 12 feedbacks, all as a buyer, going back to October 2012. One simply says "OK" and another says "No contact. No Payment." The other 10 are all pretty "standard".
The only reason I even bothered looking that stuff up is because he's now bidding on another roll I have that's ending next Saturday, and he and another bidder have bid it higher than what I would have expected for this early point in the sale. "Why are you bidding on THIS when you haven't paid for THAT" is what I'm thinking.
I know that I can set my "buyer requirements" to not accept buyers that don't meet certain criteria, but - knowing that buyers can no longer be given negative feedback, is there anything else I can do to spot bad buyers?
The seller that left him the comment about not paying had to check the POSITIVE box for the privilege of leaving that comment. That "OK" bothers me, too. I would NEVER simply leave "OK" as my feedback comments for a buyer who handled his obligation to me in some reasonable manner.
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Pillar of the Community
Canada
607 Posts |
maybe he just wants to pay for both rolls so they are shipped together. To get a better understanding on who you deal with go to their feedback page and click on "feedback left for other" 3rd tab and see the comments left.
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Pillar of the Community
United States
7840 Posts |
Quote: maybe he just wants to pay for both rolls so they are shipped together Communication, as a buyer or seller, is key when making any purchase on ebay. There has been a time or two that I asked to wait a few days to have combined shipping with a seller and they have usually been very cooperative. I just wish that others were as considerate.
Edited by oih82w8 02/04/2013 11:18 am
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Pillar of the Community
 United States
1291 Posts |
My shipping is FREE to the buyer. There is no advantage (for him) to combine shipments.
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Valued Member
Australia
112 Posts |
Hi Weerdsteev,
Speaking from experience, as a seller of quite a bit over the last 3 or so years, NPB's are a problem and difficult to identify until the problem arises.
This sort of thing used to stress me out, until I realised there was very little I could do about it other than to block the buyer from future purchases.
While I offer terms of 5 days, I generally don't act on a NPB (non-paying bidder) for at least 10 days.
Yes, sometimes they don't pay, and it turns it to a headache, however other times they do, and sometimes even become repeat buyers.
The last thing I want to do is provide a bad experience for my clients, so I'm pretty careful about jumping the gun.
The trick is to not let it stress you - if they don't pay and you have decided you've waited long enough, contact them. No response within a couple of days: block the bidder (to avoid additional headaches), then make the NPB claim, and move on to something more productive.
If it worries you, there are settings that allow you to set rules about who can bid - they are pretty basic, but one criteria is 'NPB within last month', or something similar, where you nominate a number, and anyone who has had hit or exceeded that number of NPB strikes within the period is automatically blocked from bidding until they meet your criteria again.
I don't know exactly how well this works, as there are other similar settings that are redundant, such as negative feedback ratings (for buyers), which is no longer relevant.
I can't remember where these settings are, but they are somewhere in account management (set them up a long time ago ...).
I can say this doesn't catch all NPB's, as I still get them from time to time.
Hope this helps!
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Pillar of the Community
 United States
1291 Posts |
Thanks Tim (and others). It was really sort of a rhetorical question. It's not like I would comb through ebay to to find all the bad buyers and then add them all to my list of blocked bidders if there was a quick and dirty way to identify them. It's just bothers me that there are mechanisms in place to "out" the bad sellers, whereas there doesn't seem to be any to "out" the bad buyers. As I start getting bids on my items I would love to have the ability to review the bidder's ratings (if there was such a thing) and be able to cancel the bid of anyone who seems to have a checkered history...
Edited by weerdsteev 02/05/2013 11:16 am
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Pillar of the Community
United States
1915 Posts |
All you can do is set the buyer's requirements parameter. If you go and cancel the bid of everyone you do not feel comfortable with you may end up making other potential bidders leery of bidding on your items. The reason that a negative cannot be left for a buyer is that the only requirement they have is paying for item. If they do not do that then file a NPB. This will put a mark on their account that will prohibit them from bidding on other items from you or anyone else on ebay that has set their parameters to block. Selling on ebay is a business, wether you do it professionally or just tinker. With every business there is a risk. If there was no risk everyone would be in business.
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Valued Member
Australia
112 Posts |
You're welcome weerdsteev.
I hope you find selling to be a more positive experience in the future.
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Pillar of the Community
United States
814 Posts |
Even though I do not sell on ebay yet, I think there should be a way for sellers to leave negative feedback. I'm sure.there are.tons of.things that sellers dont like about some of their buyers and they should have a way to express it. Even a rating system, az mentioned earlier, would be better then only being allowed only positive feedback. I feel it defeats the purpose of feedback if you can only leave a positive rating. Just MHO.
Edited by GoldenChest 02/12/2013 01:48 am
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Pillar of the Community
Australia
7096 Posts |
Quote:Even though I do not sell on ebay yet, I think there should be a way for sellers to leave negative feedback. I'm sure.there are.tons of.things that sellers don't like about some of their buyers and they should have a way to express it. Even a rating system, az mentioned earlier, would be better then only being allowed only positive feedback. I feel it defeats the purpose of feedback if you can only leave a positive rating. Just MHO. The very best way to give a buyer neg feedback is to add them to your "banned bidders list" as long as I know they are ratbags and on my list I have NO problem with them ever again  If a buyer is bidding on other items of mine that are ending in a few days time, I email them and give them the option of combined shipping and fixing up the invoice when the last item finishes. It's easy, stress free and is a service to your customers that they appreciate. My regular sellers offer this service to me and I love it, why not spread the joy and do the same to our own buyers. You have to remember that the shipping costs are a big part of the purchase if they are not combined and bidders take this into account every time they bid. The less they have to pay for shipping the more they are inclined to bid on your other items.
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Pillar of the Community
 United States
1291 Posts |
"The very best way to give a buyer neg feedback is to add them to your "banned bidders list" as long as I know they are ratbags and on my list I have NO problem with them ever again"
I disagree. What you've suggested is a fine idea in that it keeps them away from YOU, but it does nothing to "rat them out" so that other sellers can be wary of them.
Edited by weerdsteev 02/12/2013 10:05 am
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Replies: 10 / Views: 1,376 |
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