Back in 2004 ebay started an opt-in mailing list that you could entice your buyers into joining. Heck, free marketing... jumped right on. Look at our very first subscriber back in 2004, now look at our recent feedback. Gotta love it.
You and Susan run (and have always run) a quality shop which begets loyalty. I'm not at all surprised that s/he would stick with you for all this time. We harvest what we sow.
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