Need Help To Return Coin To Cp. - Coin Community Forum

To participate in the forum you must log in or register.

Author	Replies: 9 / Views: 1,342
BiBo Pillar of the Community Canada 1189 Posts	Posted 02/21/2013 7:52 pm Hello All, As said on previous topic, I need to return 2 coins to CP due to the damage of the clamshell case. Call 1-800-565-4362 yesterday. They file the return on their system and give the Return Number (RN). They said I do not need to pay to ship it back to CP return center. Just put the coins in the original parcel and write the return number on the top or side of the box and bring it to the PO. Today I bring it to my local small PO (not the big outlet), the clerk said I need to pay for it or need I pre-paid postage from CP in order to get free shipping. I call the 1-800-565-4362 right away and let the PO clerk talks to the customer service. After talk, the PO clerk told me that she has never have this return case before. She said I can take the risk just drop off the box and send it like this way. but she can't give me any receipt or proof of sending this parcel. Should I send it like this without guarantee or pay for the shipping for safety. Anyone has experience like this situation before? Please help. Many Thanks Sorry for the long writing. Edited by BiBo 02/21/2013 7:52 pm Report this Post to the Staff

Rockdaddy Pillar of the Community 1007 Posts	Posted 02/21/2013 9:08 pm I'd pay and put the receipt in the box. You can't just bring it to a post office and expect them to ship it for free. Lol Report this Post to the Staff
BiBo Pillar of the Community Canada 1189 Posts	Posted 02/21/2013 9:24 pm Free ship back. That is what the CP return center told me on phone. I think a member in this forum also return his coin like this way. Hope he reads this topic. The clerk said she can ship it back to CP center for me no problem. Just do not have the receipt or proof of return. She is very nice. She worry I will lost my money in case the parcel get lost. Anyway. I will try the bigger postal outlet tomorrow. Report this Post to the Staff
unclekim Valued Member Canada 315 Posts	Posted 02/21/2013 9:36 pm Great numismatic topic Report this Post to the Staff
Rockdaddy Pillar of the Community 1007 Posts	Posted 02/21/2013 10:07 pm I'm suprised they don't get you to pay and put the receipt in the box and then reimburse you. That's what the mint does. I've never heard about bringing it to a canadapost outlet and having that outlet pay to send it back. I guess if they do it that's great, but from what you've said the outlets don't know much about this return method. Report this Post to the Staff
wettld2 Valued Member Canada 269 Posts	Posted 02/21/2013 10:19 pm I had that happen to me one time and I was able to convince the PO to accept it in the original box. Since then I always open my CP shipments from the bottom.... that way if I need to return it then it doesn't appear to have been opened. Report this Post to the Staff
jsinger21 Pillar of the Community Canada 871 Posts	Posted 02/22/2013 12:59 am I had a similar problem with Canada Post. I ordered 5 Dino coins. When the parcel arrived, it was left on my doorstep in the snow. That was the first problem as well as a violation. If it doesn't fit in the mailbox, leave a card. Second, the box had a huge dent. Inside the box out of the 5 coins, 1 case was pressed together and couldn't be opened. The second case was scratched. Out of the remaining 3 coins, 2 outer boxes were either ripped or bent severerly. I called Canada Post and they issued me a RAN number I believe. I put the coins back in the box with the number written on the receipt as well as the outside of the box. I circled the sender's address and marked, "RETURN TO SENDER". I hope that helps. Either way, Canada Post shouldn't charge you unless you want a new tracking number. Report this Post to the Staff
BiBo Pillar of the Community Canada 1189 Posts	Posted 02/22/2013 07:54 am Thanks a lot Jsinger21. Report this Post to the Staff
purelywasted Pillar of the Community Canada 1505 Posts	Posted 02/22/2013 09:15 am Did you pay by credit card? If so, you should be covered for loss or theft within 30 days (standard on most cards). So if CP loses it, file it as lost. With mine I could leave a package on the bus and still get it replaced (within the limited time frame ~30 days), same goes for accidental damage, it's a great feature. Report this Post to the Staff
BiBo Pillar of the Community Canada 1189 Posts	Posted 02/22/2013 4:32 pm Done. Parcel is send out. Hope everything is OK. I will call next few day to check if they received it. Report this Post to the Staff
	Replies: 9 / Views: 1,342

To participate in the forum you must log in or register.

All Forums Category: Canadian Coins and Currency Forums Forum: Canadian Commemoratives and Non-Circulating Coinage (NCLT)

Silver Gold Bull US is the United States leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!

The First Dollar, your premier source for bullion and rare coins. See our bullion list on the site and the coin inventory on ebay.

View Last 100 Active Topics

Disclaimer: While a tremendous amount of effort goes into ensuring the accuracy of the information contained in this site, Coin Community assumes no liability for errors. Copyright 2005 - 2026 Coin Community Family- all rights reserved worldwide. Use of any images or content on this website without prior written permission of Coin Community or the original lender is strictly prohibited.
Contact Us | Advertise Here | Privacy Policy / Terms of Use

Coin Community Forum

It took 0.32 seconds to rattle this change.