This is a good discussion and all of us have had good/bad experiences with purchases. With full recognition that there are good and bad sellers, one important thing has always been true. In a transaction between two people, there is always a premium on integrity. Integrity for the buyer and for the seller means that you conduct the transaction in good faith. Everyone makes mistakes; the question is 'will the person who makes the mistake, stand by (take responsibility) for their mistake?' Good people/good businesses stand by their mistakes. They apoligize and they work to make it right as quickly as possible. Sellers who make mistakes, have to look at the goodwill that they created by satisfying customers. Buyers who make mistakes have to look at their decision to buy as a committment and not just a weakness of impulse that fades when reason creeps-in.


















