quote:
Neutralizing feedback left by members who don't participate in issue resolution processes. We believe that members unwilling to participate in processes designed to help resolve issues, such as the Unpaid Item process or the Item Not Received process, shouldn't be able to impact another member's reputation. After this change is implemented, if a member leaves feedback for a transaction and does not participate in these processes, ebay will neutralize their feedback. This means the rating (whether positive or negative) will not affect the recipient's feedback score. While the feedback comment itself will remain, it will include an administrative note from ebay indicating that the feedback doesn't count towards the member's total score.
This is definitely needed. As it stands now a buyer can leave a negative
even if they never paid for the item. This happens all the time. The seller gets their fees back from
ebay, then the deadbeat buyer gets an email that they have a strike against them. They get mad and leave the seller a negative.
Would a newspaper let you write a review for a restaurant that you've never eaten at? You can't rate a transaction that never happened.
quote:
Removing feedback from users who are indefinitely suspended within 90 days of registration. We believe that members who are indefinitely suspended within 90 days of registering on ebay were never truly members of the Community, and so their feedback comments and ratings should not count. We will automatically remove feedback (positive, neutral, and negative) left by such users.
This is needed also. In the competitive sections of
ebay, sellers are always trying to get an advantage. A very common practice is to make another ID, buy stuff from your competition, never pay, then leave a negative. This gives the wronged seller a chance to get rid of those undeserved negatives.
quote:
Requiring new members to complete a tutorial before leaving neutral or negative feedback. This change will require all new users (members with a feedback score of less than 10) to complete a short tutorial before leaving neutral or negative feedback. We hope that the tutorial will educate new members about the feedback system as well as ensure that they are aware of the various communication tools available to them prior to leaving feedback for their trading partner.
This is just flat-out a great idea. Way too often new buyers leave unjust feedback because they don't understand. Examples...
1. They don't even bother to contact the seller first. (Any buyer that leaves me a neutral or negative without giving me a chance to rectify the situation first will get a negative from me.)
2. They see .73 on the postage and leave a negative because you charged them $2.00.
3. They leave a negative because they had to pay customs fees.
4. They send a personal check, which you don't accept (Ihave 2 sitting on my desk right now). Then leave a negative because you wait for it to clear.
I could give you a dozen more reasons.
Posted 06/29/2005 8:06 pm
