Should Buyer Pay For Return Shipping If Item Is Damaged?

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Author	Replies: 5 / Views: 1,830
edweather Pillar of the Community United States 7375 Posts	Posted 01/25/2014 11:59 am I know a lot of "return policies" state that buyer is responsible for return shipping. I agree with this. Last year I returned a coin I wasn't happy with, paid for shipping, and seller refunded in full. IMO the 'return policy' doesn't apply to a damaged, or wrong item, etc. seller should pay for that. I have a little 'thing' right now where seller wants me to pay for shipping. we've been going back and forth on it for quite a while and I'm about to open some cases on paypal and capital one if they don't get their act together soon Report this Post to the Staff

DBM Pillar of the Community Canada 9873 Posts	Posted 01/25/2014 12:33 pm If it arrived damaged the seller should pay for the return shipping. If it was damaged during transit the onus is on the seller,as shipper to make it right. "Dipping" is not considered cleaning... -from PCGS website Edited by DBM 01/25/2014 12:35 pm Report this Post to the Staff
edweather Pillar of the Community United States 7375 Posts	Posted 01/25/2014 3:31 pm Definitely damaged before I received it. Will have to stick to my guns on this one. Report this Post to the Staff
vermontensium Moderator United States 16681 Posts	Posted 01/25/2014 4:03 pm Was the packaging damaged or just the item inside? swcoin.ecrater.com Report this Post to the Staff
edweather Pillar of the Community United States 7375 Posts	Posted 01/26/2014 09:29 am The item was damaged, not the packaging. Good news. After I was getting worn out with the back and forth the seller was informed that a case with Paypal and Capital was about to be opened. The full refund quickly materialized. Report this Post to the Staff
pocket change 50 Pillar of the Community Canada 1751 Posts	Posted 01/30/2014 7:08 pm I agreed if the item is damaged or the wrong item sent the seller should pay for the return shipping. It was their mistake for not packing properly or not double checking they were sending the correct item. The buyer has no control how the seller performs his duties. I wonder if a seller should add this in their return policy? Any opinions? Report this Post to the Staff
	Replies: 5 / Views: 1,830

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