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 Replies: 17 / Views: 3,354 |
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Pillar of the Community
United States
1080 Posts |
Guy won an auction from me on Thursday afternoon. I didn't hear anything from him... not altogether unusual. The next day, I sent a friendly email: "Hey, making sure everything's fine... you won this great auction... I haven't heard from you regarding payment... just touching base... Have a great day!" That sort of thing. I heard nothing. Which is unusual. Normally that email either gets payment or an "I'm sorry, I will pay by XXXday" So 48 hours after the sale, I let ebay know there's no payment. 4 days after I notify ebay, if it's still unpaid, I get my fees returned and can list again. So I didn't report the issue because I wanted to be paid 2 days after the auction ended, I reported because I want to be paid 6 days after... The longer I wait to report, the longer before I can close the case. A day later, I finally hear from the guy. Something like: I don't see anything in your listing about paying in 1-2 days! I'll be sure your paid in the time ebay allows! I was in a car accident in my new Mercedes! I replied all sunshine and puppy dogs: Sorry, I'd be distracted too! Don't worry, ebay just goes through this process you still have almost a week altogether to pay... yada yada. Bracing myself for negative or neutral feedback. Oh well. |
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Pillar of the Community
United States
8137 Posts |
If you have not gotten payment by the time you listed in the auction he has no reason to leave you negative feedback. That just means he does not know how to read everything before making a bid.
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Pillar of the Community
 United States
1080 Posts |
Ah, but the beauty of ebay. He doesn't need a reason to leave negative feedback. |
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Bedrock of the Community
13014 Posts |
Im sure things do actually happen to people that prevents emailing (ive been in the hospital myself before) but its amazing how fast people reply when a case is opened and every time it seems to be hospital or accident.
Itd be refreshing one time to see someone just say "sorry I forgot about it".
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Pillar of the Community
United States
8137 Posts |
I remember that I got out of ebay when I made my first purchase. It was a badly cleaned coin that I had bought as an Unc. example. So it took two weeks to even ship the darn thing and when I got it I was really mad. Long story short, this is why I don't use ebay. |
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Pillar of the Community
United States
1130 Posts |
ebay is just like any other job that you have to deal with the people. Most are fine, but then you have the select few.
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Valued Member
Canada
129 Posts |
yeah I hate when that happens
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Pillar of the Community
United States
597 Posts |
i never thought about it before but I will bid up to 6 days then go get my prepaid card filled and go purchase all I won at one time I wounder how many sellers I anger
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Pillar of the Community
United States
8137 Posts |
As long as I get paid I would be fine.
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Pillar of the Community
United States
1211 Posts |
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Pillar of the Community
United States
7840 Posts |
If I need a little more time to gather the funds on a coin, I send the seller a message asking for such, before I bid. I have not had a bad experience asking for more time well enough in advance.
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Pillar of the Community
United States
7840 Posts |
If I need a little more time to gather the funds on a coin, I send the seller a message asking for such, before I bid. I have not had a bad experience asking for more time well enough in advance.
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Pillar of the Community
United States
1234 Posts |
The last ebay auction I won was years ago, it was so bad I gave up on ebay. I won an auction for a game system, one of the lesser known Atari's if I remember, from the late 80's to mid-90's, their last stab at making consoles. It was listed with 3-4 games but no pictures of them just a list of names. One of the names was 'Doom'... so I asked before I even bid if that was THE 'Doom'. he sent back a wiki-answer Yes there was a video game made in the early 90's called 'Doom'. Not an answer to my question, but I still bid anyway. It was in the area of $20-$30 and I was seeing just the console for $50+ with no games on other auctions. I ended up winning and the idiot... best name I have for him, said he didn't think the auction was over and was waiting for confirmation from ebay that I was the winner... I had already gotten en e-mail from ebay saying I was the winner. I finally gave up on it and never sent any money, he never even requested money. I didn't leave any feed back for him. Maybe I should have followed it up but I was just sick of it. If your buyer had said sorry I was in a car accident that would be one thing but to say "car accident in my new Mercedes". If the guy has a 'New Mercedes' then why doesn't he have 'People' to take care of this sort of thing? I'm wanting to get back into sales my self, so I will have to constantly remind my self that most people are flat out idiots and getting mad at them will just raise my blood-pressure. I hope this works out for you but I'm betting most eBayer's know that idiots leave negative feedback and you are trying your best  |
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Pillar of the Community
United States
1291 Posts |
Quote:
I replied all sunshine and puppy dogs I used to do that; I don't any more. I set my "preferences" to open an unpaid item case at its earliest opportunity and just let it do it's thing if it gets that far. If that prompts any sort of a written response I just say, "Don't take it personally...it's just running on autopilot." My philosophy is that if you have to contact the buyer and say "Is everything okay?" or "Did you see my invoice?" or "Do you still want the coin" they're going to interpret that as pretext for "Why haven't you paid?" Some might say this is laziness on my part or depersonalization. I see it as tidiness and efficiency. If they contact me and want to talk about what I'm selling or provide an "in advance" reason why they might be late with their payment they'll go away with the impression that I'm the nicest, chattiest guy in the world. If they're mum and don't pay within 4 days, they'll get an ebay form letter - like clockwork. |
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Pillar of the Community
United States
1130 Posts |
 That is good. |
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Bedrock of the Community
13014 Posts |
Quote:
My philosophy is that if you have to contact the buyer and say "Is everything okay?" or "Did you see my invoice?" or "Do you still want the coin" they're going to interpret that as pretext for "Why haven't you paid?" I agree. The only reason to really contact would be to let them know you combined shipping or just before you close the case as one last chance. It takes 6 days to close a case doing it as fast as possible. To me that more than enough time to pay or have them say they need some time to pay. If they contact me I have no problem with it, its just when you hear nothing that Ill close it and get it relisted |
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Replies: 17 / Views: 3,354 |
Posted 01/26/2014 9:16 pm
