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To participate in the forum you must log in or register. | Author |
 Replies: 6 / Views: 3,861 |
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New Member
Japan
9 Posts |
I have an issue that I'm currently trying to sort out with NGC. So far they have not responded to my query so I'd like some advice. I recently bought a coin from Great Collections that was in a damaged NGC holder. I asked them before shipping it to me, please have it reholdered and I paid them their discounted price for that service. So the coin came back about 2 weeks later and they sent it to me, all good at that point. Now the issue arises, it seems NGC has changed the font that they used on the label since the original grading was done. The coin in question is Mexican, the font issue is the O at the end of MEXICO, the original was narrower than the one now. NGC however did not update the online image after they put it in the new slab, so it still shows the original slab and label. This obviously creates a problem for resale since there is a pretty clear difference in the O and someone has accused me of trying to sell them a fake. I've uploaded my pic here of the new label so you can compare to the NGC site pic. Questions: 1) Have others encountered this issue where NGC has changed something cosmetically but used the same cert # during reholder without updating the image? 2) I live overseas, sending it back again isn't cheap or fast. What should I ask/demand NGC does about it? 2a) I'm happy to just break it out and send to PCGS (they grade locally in Hong Kong without sending it to the US as NGC Asia does) but would want NGC to bear the cost due to their oversight/shortsight, would that be reasonable to request?  |
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Moderator
 United States
23522 Posts |
Frankly, fish10ds, at this point if I were you I am threatening NGC with a Better Business Bureau complaint. How long has the episode lasted? A couple of weeks to get their database entry changed is irritating but par for the course; a month is too much. No doubt they already have what they need to update that info, and you won't need to send them the coin. They just haven't done the keystrokes, that's all. This would normally be where I would advise patience, and maybe think in the back of my head that you were too picky. But if you're being accused of counterfeiting simply because NGC has failed their administrative duty, well, you get as angry as you like and I back your play. Just reading your story makes me furious. So as long as we're talking weeks instead of days, it's time for an ultimatum, and it's been my experience that using the term "Better Business Bureau" as a threat is pretty effective.  If you are Japanese by culture and unfamiliar with BBB, it is the business rating organization serving the US, and is large and important enough to put a serious dent into a company's reputation if they fail to resolve a complaint. Reputable companies will break their own rules to solve a BBB complaint. |
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Pillar of the Community
Taiwan
606 Posts |
I just checked your coin online at NGC. Everything seems
to be fine. I'm curious when did you contact NGC? Was it
by e-mail or phone?
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Bedrock of the Community
United States
17884 Posts |
NGC photographs the coin/slab when it is graded. I don't know if they rephotograph for reholdering. It would not surprise me to find out that they don't.
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New Member
 Japan
9 Posts |
Thanks for the replies so far.
SsuperDdave: Good suggestions. I'm American, just living in Japan so familiar with BBB. Right now Great Collections is trying to work with me to get a resolution, so will hold off on going that route for now.
As far as timing goes, it was reholdered in February, so more than enough time now to get it updated if they intended to do so.
Everest: It was the end of last week when I contacted them by email. It's been plenty of time to reply by now, and I'd think the words "fake" or "counterfeit" would get more attention. The photo discrepancy is in the non bolded lettering on the label. I cropped both mine and the NGC site's photo and blew it up in Photoshop, the letters in mine definitely seem to be a bit thicker. The person who accused it of being a fake was picking on the O in Mexico but I can see a thickness difference in quite a few letters. The difference in the way the hairlines appear is due to lighting and angle but that wouldn't affect the letters the same way.
Conder101: That's interesting if so, especially where they've adjusted the label font since the original was printed. I've never inquired with them specifically in this situation where the coin was already imaged and online in the database and it was reholdered. I did inquire that if I reholder a coin in an older slab without imaging if they would image it and put it in the database during reholder and they said yes.
Will keep an eye on this thread and certainly will try to remember to post the resolution once it's done.
Their QC isn't perfect for sure, I've seen maybe 3-4 coins at Heritage in the past 6 months that have had errors on the NGC labels, and that's only in the World and Ancient coin auctions, I don't look at the US coin auctions.
Edited by fish10ds
03/18/2015 2:44 pm
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Moderator
United States
23522 Posts |
Yeah, their administrative section is kinda pathetic. Wish I had a couple months to shape them up.  Conder has a point I didn't consider - as a reholder they might never have shot it again. |
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New Member
Japan
9 Posts |
Well in the end, through the help of Great Collections, NGC apparently admitted an oversight and has "offered" to fix it for free but I have to send the coin back to get it done. EMS (Express Airmail) is far cheaper here than sending international out of the US these days but it's still not just a couple of bucks.
I've requested them to give me a complementary grading of one additional coin as compensation but this Mexican coin is going back either way, no excuse to have a database image mismatch and no good for any seller now or years later.
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Replies: 6 / Views: 3,861 |
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Posted 03/18/2015 07:52 am
