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 Replies: 23 / Views: 3,836 |
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Pillar of the Community
Australia
853 Posts |
In the last 9 months I have received 3 negative feedbacks on ebay that are simply not deserved. The first was for a purchase over Easter. The guy stated payment must be received in 3 days. The AUction finsihed on good friday and payment was sent by bank transfer immediately. Bcause banks to not process on public holidays payment did not hit is account till the Tuesday...out side of 3 days so I get a negative for being a Tardy payer. The second was last week when I sent a 1/20oz gold coin to a person who incidently expected a coin the size of an Aussie 50c coin. Without checking the padded bag properly she threw it away...so as she stated "that was my fault". The third guy simply refused to pay for is $500 item because I he want to pay with paypal and I insisted on regsitered and insured post as per a condition in my auction. Where ebay falls down here is that they will not remove the negative feedback even though all three of these people have admitted that they are at fault in their actions but still say they will not withdraw their feedback because they are "ticked off at the world." ebay will only remove it if the court system tell them to or I go through an online dispute mediation service like square trade. Obviously these has a substantial cost to it. If ebays feedback system and policies allow for negative feedback to be left in times where someone has admitted fault but wants to leave negative feedback because they are unhappy with themselves, life, or the world then what credibility can you place in it. This is yet another reason why I hate ebay. |
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Moderator
 United States
6563 Posts |
If you also leave Neg Feedback on them you can mutually agree to have it removed. If you leave a positive or a neutral on them....not sure
Personally I believe a Neg is always appropriate for people like that...not out of retribution but out of warning to others. As far as your own Negs...type up a simple and easy to understand explanation for future buyers to read.
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Pillar of the Community
 Australia
853 Posts |
To me I am not going to sell my soul to the devil and remove his feedback for the reason of protecting mine. He has done the wrong thing so he needs to be penalised for it so other know not to deal with him.
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Valued Member
United Kingdom
103 Posts |
I got negative feedback as a buyer purely because I'd left it ( deservedly so ) & the other guy actually said as much when he left it me. ebay feedback is not a true reflection of someones honesty or quality as a seller or a buyer. Once an item is paid for the seller should leave feedback. Once the item is received the buyer should then leave his/hers. Period. |
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Bedrock of the Community
United States
14454 Posts |
that leave feedback as soon as the seller gets payment is a touchy subject here on these boards, but I will say I totally agree with you and that is the practice I use no matter if I am deemed wrong or not. I just can't see holding someones feedback hostage when they have fulfilled their obligation and paid for the item in a timely manner, all that is left is my part on shipping it in the same manner (which I do) just because they may or may not ever leave feedback for me when they get their item
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Valued Member
United Kingdom
103 Posts |
I'm sorry if it's a touchy subject...I don't mean to ruffle any feathers here being as I'm relatively new to the site but...it seems the fairest way to me. Two steps, payment of goods & receiving goods. Payment obviously comes first so feedback for it when done. Receiving of goods comes second. Feedback for it when received. You are always gonna get someone who will not play ball but over all I think it would work better than the present system of feedback 'hostage taking' that can go on. Seems straight forward to me at least. Personally I love ebay. It's just human nature I'm not so fond of. Edited by casey jones
11/16/2007 5:49 pm
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Forum Dad
 United States
24167 Posts |
quote:
Once an item is paid for the seller should leave feedback. Once the item is received the buyer should then leave his/hers. Period.
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Payment obviously comes first so feedback for it when done.
The buyer has much more responsibility that just paying and with probably over 40K transactions on ebay you will never ever convince me otherwise. Feedback is the rating of the transaction, not payment. The transaction is not over until the item is received and cannot possibly be accurately rated until then. |
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Valued Member
United Kingdom
103 Posts |
I'm not here to convince you, just to explain it as I see it. We all interpret things differently & that includes the meaning of responsibility & feedback. It can mean whatever you want it to mean at the end of the day, rightly or wrongly. If we all agreed on everything life would be very dull indeed.
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Forum Dad
United States
24167 Posts |
Did you read the examples that I linked to?
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Valued Member
United Kingdom
103 Posts |
Yep...I read them. I can understand how you can get taken for a ride by a buyer as much as a buyer can get taken for a ride by a seller. It's swings & roundabouts really isn't it? You have your view point because you sell, I have mine because I buy...& the twain shall probably never meet. The only winner is ebay with all it's commission. Anyway...it's late here so I'd best get off to bed, work tomorrow. Have a nice evening America. Regards.  |
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Pillar of the Community
United States
1283 Posts |
quote:
I got negative feedback as a buyer purely because I'd left it ( deservedly so ) & the other guy actually said as much when he left it me. ebay feedback is not a true reflection of someones honesty or quality as a seller or a buyer. Once an item is paid for the seller should leave feedback. Once the item is received the buyer should then leave his/hers. Period.
An interesting discussion about that (below) https://goccf.com/t/21360&whichpage=1 |
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Pillar of the Community
United States
4589 Posts |
I am sorry but as a buyer, I communicate promptly and send payment quickly as well. What other parts of the transaction am I responsible for other than leaving you feedback once the item is received and or communicating with you before leaving feedback ( in the event that I am not pleased). Other than that my feedback should be given to me as soon as payment has cleared. The system is flawed other wise you give the seller a chance to give you a negative feed back in retaliation to your feed back. It should be based on your responsibility of sending info and prompt payment. just my thoughts !
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Forum Dad
United States
24167 Posts |
Jim, did you read my list of buyer responsibilities? The system is flawed all right. Tremendously in favor of buyers. As I've explained before... quote:
The feedback system will always be flawed as long as it's tilted towards the buyer so heavily.
Buyers have the luxury of being able to scrutinize a seller's feedback before they bid. Seller's don't have that luxury, a buyer with 95.9% feedback can bid on your listing with a minute left and there's nothing you can do about it.
10 negatives doesn't penalize a savvy buyer one iota. One negative can crush a seller. Not a level playing field.
The first step in fixing the feedback system is to force buyers to care about their feedback score. Allow sellers to input a minimum feedback % and a minimum feedback received that is allowed to bid on their items. If the potential buyer is under either number stated by the seller they get an error message when they try to bid.
A buyer can say their not going to buy a coin from a seller with under 10 feedback or with 99.8% or lower percentage. Sellers have absolutely no say in the quality of buyer they deal with! That's absurd! A feedback extortionist can just keep buying, and buying, and buying, bidding at the end of an auction even though his feedback is 95%. As a seller you have no choice!
Right now, buyers have the freedom to pick who they deal with, sellers do not.
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Valued Member
United Kingdom
103 Posts |
Yes USArmyParatrooper...I've read it already as bobby pointed it out to me. I have to say that it hasn't changed my view on the issue. Once I've paid promptly my part in the transaction is done. To quote bobby in the previous discussion you guys had about this "Feedback is 100% voluntary, no one has to leave it". If that is the case then what else can I possibly do once I've parted with my cash ( promptly )? Hence I should receive feedback at that point...feedback that honestly reflects my part of the transaction because 'my part is done'. When I receive the sellers goods I would then feedback him because, to quote bobby, "the transaction is not over until the item is received". Correct. Item now received, sellers feedback is on the way. Maybe we should feedback the postman? At the end of the day as long as this feedback system is open to abuse as much as it currently is there are gonna be losers & there are gonna be winners. The winner here in my opinion is ebay itself. This is an interesting discussion & it could probably go on forever but...I see it my way, some of you see it differently...so be it. I think that eventually, as ebay evolves, the feedback system will in itself evolve & hopefully it'll become fairer for all that use it. Edited by casey jones
11/17/2007 06:27 am
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Pillar of the Community
United States
7123 Posts |
As a seller I like to know that the coin which I sent was received and is going to be kept by the buyer before feedback is left ,, there are many things which can go wrong on a refund and return . As a buyer I can understand the (I paid where's my feedback ) Is either one more right than the other ? Not really one is just safer for the seller who has the lesser amount of protection inherently built into the current system than the buyer has. There are many pitfalls for sellers ,,all the buyer has to do is push a button to send the money and then sit back and wait for the Item,, the seller takes all the risk with the postal service,, with having the Item correctly described (which is often times never fully read by the buyers) and then they are at the mercy so to speak of the buyers state of mind ,attitude,and overall honesty ,good day bad day ,the boss stepped on my toes at work and I'm going to take it out on somebody BS and last but not least the seller pays for the priviledge of dealing with all of the above both to ebay and pay pal . and what is the normal feedback for all the work ,care and expense from buyers ,, Item received thanx ! This type of feedback offers no info for the rest of ebay to read and be able to decide what the seller actually did ,,what type of communication, what efforts were taken in packaging ,what if any service the buyer received ,, at least if as a seller I did not already leave a glowing ,,Prompt payment received ,, Great customer ,Perfect Transaction ! Thank you ! feedback when I get one of these little or no thought given feedbacks ,, I can cut mine to read. payed thanx Metalman |
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Valued Member
United Kingdom
103 Posts |
"Is either one more right than the other ?" Agreed. It all depends through who's 'spectacles' you are looking through. A few months a go I bought 4 'First Day Covers' from a stamp dealer in the south of England. He wanted paying by cheque. I sent a cheque off with my ebay details ( item number etc ) the same day I won the item. Approx three weeks later I get a 'non payment' strike against me! I contact the seller & got an abusive message back. Hence I went to my bank to see if the cheque had been cashed. It had 10 days previously & I was given the bank account number of the person who cashed it. I then presented this info to the seller who then blamed me for not sending my item details etc with my cheque! He then phoned me up ( I'd been naive enough to leave my phone number on registering with ebay...now removed ) & began to abuse me again. Now...the guy was very lucky he lived 200 miles away I can tell you. This is but one example of seller who was a jerk & shows me Metalman that the buyer is just as much at the mercy of the sellers state of mind etc etc. Again a few months ago I bought some FDC's but from some guy in NY. He charged me $23 for postage which actually came to $3.60! I messaged him 3 times over this matter & I was ignored 3 times. The packaging was very poor also. I ended up giving him a negative. His response was to accuse me of not contacting him to resolve the issue & I quote..."I negative you because you negative me". Is this what the feedback is for? I think we all have hard luck stories from ebay. That's life isn't it? If both sellers & buyers think the feedback system doesn't work then it obviously needs changing & no doubt in time it will. <<<Edited by tights24 to make FAMILY FRIENDLY>>>Edited by casey jones
11/17/2007 10:08 am
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Replies: 23 / Views: 3,836 |
Posted 11/15/2007 10:37 pm
