RCM / Royal Canadian Mint And Their Reps

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Author	Replies: 6 / Views: 1,695
wildflowerAB Pillar of the Community Canada 2845 Posts	Posted 06/01/2015 2:00 pm Is this an acceptable topic? I hope so because I've noticed numerous references to RCM reps in various threads. I suspect the reps work on commission and if it's so that RCMs intention is to scale back on their function - whatever it is - I don't see that as a great loss. Really, what value are they? RCM has an online website and still mails a multitude of brochures to past clients (unfortunately they appear not to have an "opt out" option.). It doesn't take a great deal of energy to remember coin collection, as a hobby. My experience with an RCM rep was this.... About 3 years ago I received an email from a personal addy just out of the blue, some guy trying to sell me as I recall the new 2013 silver proof set. As an attachment was a sloppy cut and paste from the RCM site and his personalized content in the email was rife with grammatical errors. No introduction whatsoever, just his request that I place a RCM order through him. Seriously, because it was so unprofessional and the email wasn't from RCM, I thought it was a phishing scam and I forwarded to email to RCM. They confirmed this person indeed represented RCM and that was that, no other explanation. How it can to be RCM shares email addresses for reps to use privately, I have no idea, but the entire episode left me with a very poor impression and was actually "the straw" that even further reduced my loyalty toward RCMs products. Report this Post to the Staff

john100 Pillar of the Community Canada 5324 Posts	Posted 06/01/2015 2:15 pm Regarding the big coin series, the RCM first email offer was that these subscription was only available through the reps, as it turned out Canadian Coin and Currency offered a yearly set as a bonus. One can say the RCM's offer was misleading, a simple cashback system would be better. Report this Post to the Staff
Dcadon Rest in Peace Canada 1360 Posts	Posted 06/01/2015 2:17 pm Any reps that I have dealt with have Their.name@mint.ca email addresses. If the one you received had a personal one (eg: yahoo.com or Hotmail.com) I too would have been very suspicious. As for the grammatical errors, The reps all must be bilingual. Not to say fluent in either official language, but be able to correspond in the language of your choice. My personal experience with a number of people who are 'working bilingual' is they neither spell correctly nor have proficiency in grammar. (I'm not one to talk, as I type quickly, I had no less than 5 spell-check errors that I had to go back and fix) Report this Post to the Staff
Silveroid Pillar of the Community Canada 6768 Posts	Posted 06/01/2015 2:25 pm Wildflower, your experience with the personal rep was bad, but you have to know: Your contact details shared in the RCM's Customer Management and Ordering systems, so it visible to almost all the reps who has access to the system, but of cause, only the Customer Representatives with more advanced roles may contact you and to offer to work with you. (This works same way everywhere). So, in having the "personal" rep, I see the advantage by placing orders in comfortable way: email or call without waiting....that's all...and the pictures in advance. Report this Post to the Staff
wildflowerAB Pillar of the Community Canada 2845 Posts	Posted 06/01/2015 2:40 pm My experience made me consider the possibility that RCM had actually sold off the value of their client base to "reps". And forgot to inform their clients. Obviously I was wrong as that did not occur. But I think the fact that RCM does not give options of service preference to their clients is an opportunity for improvement. The transient nature of sales reps in a fact of life as opposed to "relationship building" a well known marketing strategy. But poor execution results in loss of business......hopefully improvements will come about in the future. Edit: an extra "the" Edited by wildflowerAB 06/01/2015 2:50 pm Report this Post to the Staff
ace_ftw Pillar of the Community Canada 1747 Posts	Posted 06/01/2015 4:21 pm When I first got the rep, I was actually sent an invitation via mail, and for accepting they sent me a free silver dollar. So my first experiences were good, however I am still waiting to get the green light to send back the 2 gold Looney tunes coins sent to me by mistake (over a week waiting for a response back) Report this Post to the Staff
wildflowerAB Pillar of the Community Canada 2845 Posts	Posted 06/01/2015 6:46 pm Hmmm, that initial approach certainly would be much more customer friendly. No invitation or free silver dollar for me. Indeed I think I have a huge DON'T EVER BOTHER TO CONTACT THIS UNGRATEFUL PERSON indicator on my account. I'm just thinking of other business personal type reps - bankers, realtors, car sales people, for example. But all are people who've I met face-to-face and financial transactions are done in person. I have no problem buying through companies online because I know VISA or PayPal protects me. But picking up the phone to place an order by calling some guy who I've never met, no, I'd not go there. Perhaps the success of the reps for reasons such as this didn't meet expectations. Good luck on getting your Looney Tunes issue straightened around! Report this Post to the Staff
	Replies: 6 / Views: 1,695

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RCM And Their Reps