I'm At The End Of My Rope With Canon EOS Utility And Need Help.

If you plug in the camera when "on", without starting EOS utility, does the OS recognize the camera at all? What about on the camera side...normally when you plug it into a computer, it will give a "busy" or some other indication that it knows it has been plugged in. Is there any indication either side that the camera has been plugged in to the computer?

andy I just went through the same problem. here is what I was told to do by a canon rep. first delete all the canon programs. second remove the battery from my camera for no less than 10 minutes. start your canon software reinstall. after 10 minutes install the battery in your camera. tether to the computer complete the rest of the install. after I did this my camera worked great. I dont understand what removing the battery did but it worked. hope this helps you andy

ALCON....

I tried Rocky's steps and BStrauss3 steps and have had no success. Again, I don't believe it's a PC, cable or PC USB port problem as all my other USB devices work, regardless of what port is used, along with switching cables. The cable used with the T6i is the factory cable that came with the camera.

This morning, I again hooked up my Rebel XS and it worked fine. Windows sees it as a portable device in the Device Manager, EOS utility fires up and LiveView works, whereas the PC will not see the T6i, EOS utility will not work.

I got a response from Canon and, based on the symptoms, they seem to feel that it's the USB connector port on the camera itself. I'm going to start the repair process to get it sent in and see if that's actually the case. Regardless, the Rebel XS is the fallback camera I'll be using until I get the verdict.

Appreciate all the responses and advice.

Sorry for you. It does seem like you've eliminated everything except the camera connector.

The problem is two fold - often these are only rated for a limited # of cycles (although that shouldn't be an issue in a camera, 10,000 is still a lot). The other problem is that they are so small, there's not a lot of mechanical strength in the solder joint of the shell to the board. I have a keyboard - in fact I'm typing on it now - where the connector lifted away from the board just enough to break one of the traces solely based on the tiny flex from typing - there didn't seem to be any room between the USB shell and the cabinet to move. I fixed it by soldering it back together and holding it down with a lump of Sugru. Fixed a $90 keyboard better than original.

If you care to go down the rabbit hole, http://www.mouser.com/Connectors/US...udq8Z1ywwp82 shows the types of parts - bulkhead, surface mount, etc. if you look at the two Wurth parts, you see one (651005136521) has nice pins to solder THROUGH the board while the other (65100516121) has 4 tiny little legs to tack down - 0.95mm x 1.5mm.

Rocky.... the PC will not recognize the t6i at all no matter what cable I use or USB port I plug it into. Therefore neither version 2 or version 3 of eos utility will fire up when I plug in the t6i camera.

When I plug in the Rebel XS, version 2 pops up. In the past, version 3 would come up every time I plugged in the t6i. No longer does.

I've sent the camera to Canon to check out the USB port. I think it's dead.

Just a heads up, I had the same problem a week ago with my Canon EOS. Took it to bits and realised the port in the camera for taking the USB was slightly pushed in, and I couldn't get it to connect properly again. I sold the camera and bought a new one and only had to part with about £40.00 for a new one. I think that the USB connection in these cameras is actually quite delicate and gets pushed in easily if you arn't careful. Your problem might be entirely unrelated to this, but thought I'd give my story!

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